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“Amazing hotel”

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Sheraton Prague Charles Square Hotel
Ranked #158 of 650 Hotels in Prague
Certificate of Excellence
New York
Level Contributor
4 reviews
“Amazing hotel”
Reviewed 27 March 2012

Made reservation at last minute due to change of plan. Staff was very accommodating and friendly. Hotel is well appointed, service is efficient. Stunning view of church and castle from the terrace above 8th floor. Centrally located so a short walk to all the sites in the old/new town and about 10 min walk to Charles bridge. My stay at the hotel was less than 24 hrs, but it was the most pleasant part of the trip

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 3 April 2012
Dear Valued Guest,

Thank you so much for posting this great review on Tripadvisor, as well as for choosing the Sheraton Prague Hotel. I'm glad you enjoyed all aspects of your stay and hope to see you back in our hotel whenever business takes you to Prague.

Kind regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,484 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
173 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 23 March 2012

Overall very comfortable and very nice room, restaurant was nice with great food also. friendly and helpful staff was great. Location was a little misleading and is a good 15/20 minute walk from the main tourist bits like Charles bridge and the Old Town. If you don't mind the walk then book this hotel!

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulbo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 3 April 2012
Dear Valued Guest,

Thank you very for sharing your experience at the Sheraton Prague Hotel. It's great to hear you enjoyed your stay and that you liked our restaurant and staff. I hope we will be able to welcome you as a guest the next time you decide to return to Prague!

Kind regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw
Level Contributor
105 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 22 March 2012

I would recommend Hilton if you think about quality business place with excellent service. Here in Sheraton I didn't like meeting room and reception service. I was waiting 30 min for check in because there were only two counters. Room was ok and clean but it is nothing special for this kind of hotel. Breakfast was average. Location of hotel very good.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WarsawExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 3 April 2012
Dear Valued Guest,

Thank you for posting your review on Tripadvisor. I'm happy you enjoyed the location of our hotel, but at the same time I'm sorry to hear you were not fully satisfied with the service you received during your stay. Once again thank you for your feedback, which will be used to fine-tune our operations.

Kind regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2012

Stayed for a weekend with friends who booked with their SGP points.
From the beginning everyone was very welcoming, and throughout our stay we were greeted whenever we passed hotel staff.
Room was big, and we had a balcony.
Used the club lounge quite a lot; both for breakfast, snack and evening drinks; small dishes of food changed on a daily basis.
Location was great for our needs.

Only comment is that the concierge could appear a bit more motivated. At first there was no one at the desk, and the second time I passed, she was one the phone and seemed a bit annoyed that I was there - I just needed a map and had a couple of basic questions, which she handled ok.

Would stay again.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McAlfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 21 March 2012
Dear Valued Guest,

Thanks a lot for sharing your experience from the Sheraton Prague Hotel with fellow Tripadvisor travelers. It makes me happy reading your comments about our associates, and I will make sure to share them with our team. I would also like to thank you for your opinion about our Concierge, I will discuss it with the relevant manager and make sure their attitude is always up to the Sheraton standards. Whenever you decide to return to Prague, our door will be always wide open for you.

Kind regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2012

I held a 1-day meeting here for 14 people. The meeting room itself was ok (not great) but the staff were really helpful and I wa particularly impressed with lunch - which not only tasted good but was more imaginative than the usual business lunch. Also the hotel printed off special menus for the delegates and included my company logo, without me asking for this, which was a nice touch. My hotel room was good and the hotel was quiet on the whole.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 21 March 2012
Dear Rachel,

Thank you very much for submitting your review to Tripadvisor, as well as for choosing our hotel as the venue for your meeting in Prague. I'm glad to read you were happy about the food quality and the service provided by our associates. We will be more than happy if you decide to return to the Sheraton Prague Hotel, and maybe even experience our new conference room, which is currently close to completion and should be available as of May 1.

Warm regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 February 2012

I've stayed in this hotel for 3 weeks and I have to stay that it's not a luxurious hotel, but you can have some good sleep nights there.
The rooms are small, but clean. The food is really good and the hotel restaurant is one of the best things they have, with good breakfasts and excellent dinner service.
The location is not excellent, but it would take you 15 minutes walking to access the city centre or the Charles Bridge.

Room Tip: Try to book a room on the 8th floor: you will have bathrobes and the rooms are bigger.
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ravenx8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 21 March 2012
Dear Valued Guest,

Thank you very much for staying at the Sheraton Prague Hotel and sharing your experience with the Tripadvisor community. I'm glad to hear you were satisfied during your stay and that you rate our Brasserie Délice very high. We will be certainly very happy to treat you as our guest also next time you come to Prague.

Kind regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
351 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
Reviewed 23 February 2012

close enough to the old city centre to be a few minutes walk. It is an unremarkable hotel but has standard Sheraton facilities – a good bathroom with a bath, good bed plus temperature controls that work. My room (515) was quiet and looked out onto, and was overlooked by, an internal courtyard. The reception staff were good but housekeeping, as at most hotels, let doors slam in the morning when I had a sign on my door that requested "quiet please".

Room Tip: rooms facing the courtyard will have minimal traffic noise
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeriousTraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Prague, Hotel Manager at Sheraton Prague Charles Square Hotel, responded to this review, 27 February 2012
Dear Valued Guest,

Thank you for submitting your review to Tripadvisor and staying at the Sheraton Prague Hotel. Constructive feedback like yours allows us to identify areas in our day-to-day operations which could use certain level of improvement. I will discuss your points with our Executive Housekeeper, and make sure our maids are more considerate in the morning.

Thank you again for sharing your experience and let me wish you safe travels in the meantime.

Kind regards,

Mario Egger
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Prague Charles Square Hotel

Property: Sheraton Prague Charles Square Hotel
Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in Prague
#91 Business Hotel in Prague
#128 Family Hotel in Prague
#136 Luxury Hotel in Prague
#193 Romantic Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 
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Also Known As:
Sheraton Prague

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