We were for the second time in this hotel.last year we thought is good so we had one more reason to go there for our honeymoon.so we choose it for 3 nights and we send an email to inform them that we are in honeymoon so we do have a nice treatment.5 stars???haha must be kitting.we entered and tye lady in reception didnt even knew we were in honeymoon despite our mail.we informed them again and we hope that they gave us a nice room.unfortunattely they gave us an awful tiny edge room but we find there a champagne with a cake.we said how sweet.wrong there was an envelope for somene else who was celebrating yesterday his birtday.the room was nit even cleaned from yesterday.there was nothing for us.so we called them and asked if the room is cleaned and why there was this things there.they said its their mistake and they will solve it.they came take the things and go.the second surprise was in bathroom,we entered and it was full of creams in the table and te toilet uncleaned.we called them and asked them again maybe the room was not good.they send a cleaner and a man to move us in another room.we entered but the situation in bathroom still same.creams everywhere seems never be cleaned.i was so tired and nervous cause they destroyed our honeymoon allready so i tell my wife o ignore it and go for a walk.
In the night we wanted to go to a restaurant.last year they had cars private who take you where you like(paied) but the receptionist informed me that this year there is not in night.so he rang a taxi and the taxi driver took us same price with the limos.on the return we called taxi from the restaurant and we paied the 1/3 for the same trip.
In the night its true there is not many people who work in hotel.
The last day we returned tired to have some sleep in 1600 but ubelievable the room was not cleaned yet.rediculous allnthe five stars have two room service one until two oclock so you can have a rest in the afternoon and one in 1900 for night sleep.they didnt manage to make even one.so we tried to take arest and suddenly the cleaner in 1700 knocked the door for cleaning.i told her sorry i want to take a rest now why you came now and why the room is not cleaned yet?.didnt answered just left.
So i wrote to the manager an email to tell him all this things.when we were making the check out the receptionwoman called somewhere and one woman who was the manager of operations in the hotel came and told me that she just answered me in the mail that was very concered and wanted to meet me in close.so she talked me that they had meeting for my email.so i told her that this definitely not a five star hotel and that the service is rediculous.so she told me will you visit us next year again,i say no ofcourse not better stay everywhere else than here.and that was she told us sorry and she left.she didnt make any effort even in the last time to fix this thing.maybe that how they thing in czech only close and not in future.cause the customer support a bussiness and with customer money moves everything.
Dont satisfied even with the manager of operations cause she just told us sorry.sorry???but my honeymoon wont return with a sorry,time is by and we had a bad expierence.
I will suggest everyone visiting prague to avoid this hotel.there 33 five stars otel in prague and everywhere is centrally located cause prague is small town.or better stayed in 3 or 4 stars cause up and down this hotel is in this category
- Official Description (provided by the hotel):
- Rendezvous with Prague's history, modernity & lifestyle!A historical, neo-Renaissance-style building has been gently and tastefully transformed from the former prestigious seat of the Czech Chamber of Commerce into the contemporary deluxe 5 star Prague Hotel KINGS COURT. Our central Prague hotel opened in November 2009.This Central Prague Hotel provides luxury accommodation in 137 guestrooms, unique conference facilities, including a magnificent ballroom suitable for all type of company events, special occasions & weddings.Our modern Brasserie mEating Point offering French, Czech and International cuisine, boasts all year round operated terrace with beautiful view of Republic Square. Vodka Lobby Bar is a very lively place with an exclusive selection of world's finest Vodkas.SPA KINGS COURT features cozy pool with Jacuzzi, steam room, sauna and fitness.All clients will appreciate free Wi-Fi connection throughout the entire property. The Kings Court Hotel is known as one of the best hotels in Prague, due to its high level of service, beautiful designs and comfortable accommodations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelClick, Travelocity.ca, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Kings Court reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.