We have been to many hotels including 5 stars and must say that first impression is that this is not a 5 stars hotel. You cannot feel the little extra service or something extraordinary.

We stayed here for 1 week and here are our thoughts;
- Breakfast: Poor and boring quality. Between 3 and 4 stars. Some 4 stars hotels have better breakfast and better service.
- Room: Good size, low quality. Difficult to get right temperature. Old furniture. Hard bed.
We ordered queen/king size bed, instead we got 2 singel (big) beds that were put together, with an annoying and painful space in the middle.
- Service: Reception very good, restaurant looks like people there hate their jobs.
- Guestbook or guidebook could be helpful in case we need something. We had trouble with the something and couldn't figure out how to do it, no guidebooks were there. And when we tried to call reception there were no phone books or numbers displayed on the phone, which means we had to go downstairs and ask for help.
- Bathroom: good quality and size.
- Location: Ok. Not far from city center and other attractions.

Bought a deal for the wellness package and dinner for two, tried to book the service via email over 1 week in advance despite the vouncher stating it only had to be booked 2 days in advance.

The rude reply I received from the sales manager Jakub Hlavata was the worst example of customer service I have ever received.

His response was that the service was not available and that only the meal was possible and if we didn't like it we should have booked further in advance. I had tried to find a comprises but no others option was available, no suggestion of an alternative or asking about other days. The "sales" manager didn't have any suggestion on what we could do instead and was clearly not interested in resolving the issue or providing any kind of hospitality.

The time of the emails was extremely rude and condescending, I can guess now why this establishment is using voucher companies to advertise Thier services, no one wants to return after experiencing such awful service whem trying to book!

Save yourself the headache, there are many other providers in the city who actually value a potential customer and train their staff on how to communicate with customers!

Excellent service. Beautiful and comfortable rooms in a well-located boutique hotel/spa.

The restaurant is excellent and has a lovely garden where meals are served.

Wifi works well. Everything you need in a delightful small hotel in Mala Strana.

Recommended.