Already by Arrival for check-in The receptionist seemed tired, and very stressed, he couldn't Cope the fact we asked for 2 Keys, & was panicking while filling out our data. At one point we told him to take it easy and that he didnt have to rush. That helped A bit, to make him calm, but was still stressed. The Breakfast was nothing go wake up for. Very disappointing. check out is at 12.00 , and on my Way out of the room 12.03 the reception called the room and was hysteric about the fact that I still didn't check out. I told her that I was sorry and on my way down, and she kept repeating. "It's noon. U have to leave the room immediately." In the end I just hung up cause it seemed she didn't understand me. When I went down, she looked so rude and cranky, and didn't even say good bye or thank you for your stay . She just took the key and sat down with her private phone and started to talk. So OK hotel. But the staff made it not worth it. Lack of guest service isn't worth the money.
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- Also Known As:
- Tosca Hotel Prague