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Reviews (287)
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All reviewsprague city centrebunk bedswifi connectionrooms are spaciousvisit praguekauflandsupermarket
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18 - 23 of 287 reviews
Reviewed June 1, 2017

everyting was great. nice personel, nice location... with a good connection to city centre. good for famielies, couples and single. really nice rooms, clean and comfortable. Great food, open table. For everyone!

  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank biofitart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 28, 2017 via mobile

Dirtiest place ever!
I don't usually post reviews about hotels.. but I have decided that this horror needs to be reviewed.

We arrived at this "hotel" at Prague and realize that they are not hotel but also a hostel.. and how do they even have a permission to call themselves a hotel 3*?????? I have never been to dirtiest room in my life (and yes I travel a lot and stay at different, sometimes weird places .. and let me tell you.. this room is terrible). I booked THE HOTEL ROOM on purpose and when we arrived, there was a bunk bed in our two bed bedroom (?) and a filthy bathroom.. the cleaning lady didn't even make an effort to clean the bathtub after previous guests, because they left very visible soap stains everywhere in the bathroom. You don't replace towels everyday because you are "caring for environment"? Well you are certainly caring for it since you don't clean anything at all. I don't even wanna think about if you clean the towels and the sheats!!!!
You animals.
Also, everyday in the lobby smelled on the sewer and that is not so cool when you are eating your breakfast which is also.. btw s***.

Thank you for this traumatic experience
I hope that someone will come and punish you because you don't care about your guests at all.

Shocked.

P.s. The stuff is nice.. well, it is not their fault that their management is bunch of ...

Stayed: April 2017, travelled with friends
1  Thank Nikolina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded May 4, 2017

Dear guest,

Thank you for your time to rate your stay in our hotel in Prague. Every review is highly appreciated by our company.
It would be nice if you could send us the date and room number in which you were staying. The housekeeping department was informed about the sutiation, but unfortunetaly, some details are missing to complete the whole overview of the problem.
Our receptionists are available for all guests 24 hours and are here for you to deal with any problems that might occur. But if no information is given to the staff, it is hard to solve it.
We do appologize for the inconvenience of your stay. We hope to see you in other A&O Hotels in Europe soon!
Best regards,
A&O Prague

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2017 via mobile

Stayed here for two nights with a voucher that could not be used in the one closer to the town centre. The hotel is located in a prefab building area and does not have the most charming surroundings. There was construction going in while we were there - they offered ear plugs for the noise. The rooms are big and are pretty clean, you can spot some dust here and there. Breakfast was included and okay with enough choices. Metro station is a good 8 min walk from the hotel. There's not really anything around so you have to go back to the twin centre if you're looking for bars or restaurants.

Stayed: March 2017, travelled with friends
Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded March 13, 2017

Dear guest, thank you for your review. Our voucher system allows our guests to choose to stay in all A&O Hotels and Hostels in Central Europe, and Prague is one of the cities. Our location is situated in a peaceful area of Prague which is getting more popular within all travellers as more bars and restaurants are planned to be opened around in the future.
We do apologize for the inconvenience of elevator reconstruction and all our team does its best to keep the hotel clean and tidy every day.
We will be happy to welcome you back soon in a newly painted building and offer you all our services for your next joyful stay!
Best regards,
A&O Prague team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 15, 2017

The bed is okay, bathroom is okay. The kitchen, umm.. felt like a laundry room with no cutlery to borrow, so imagine if you didnt bring any with you.
But somehow the employees doesnt really help, they dont really smile.

  • Stayed: August 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Devi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded March 6, 2017

Dear guest, thank you for your time to leave a review. Our guest kitchen is designed for all travelles willing to cook and is equiped with a fridge, cooker and cooking utensils as well. In case some of the cutlery is missing, it is available at the reception 24/7.
We do apologize for our staff behaviour and this concern has already been addressed to the right person to take care of.
We hope to see you soon and welcome you back with a big friendly smile! A&O Prague Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 24, 2016 via mobile

Wi-Fi didn't work most of the time, everything else was in order. Okay service for the price and a few minutes from the metro station, wich is good. Elevator are older and slower than usual, hotel food is as expected for the price.

Stayed: November 2016, travelled on business
Thank Gavrilo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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