My wife and are currently staying at the Hotel on our 10th wedding anniversary, and having a fantastic time.
The hotel does all of the basics (comfort, cleanliness, service) to a very high standard, and wraps it all up in a stylish and well equipped package in a superb location. The facilities in room are very good, everything works well, and all linens and furnishings are good quality. The food is very good, although the weather has been very warm and the basement restaurant has been quiet out with breakfast times.
I love the way that you can open the windows and let the atmosphere from street drift into the room, yet close the window and there is NO noise. Soundproofing is excellent.
The staff are brilliant. Everything we asked for was done with accuracy and courtesy.
If we ever return to Krakow, this will be our choice of Hotel, no hesitation
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