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“Nice Hotel and Friendly Staff”

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ibis Krakow Centrum
Ranked #63 of 262 Hotels in Krakow
Certificate of Excellence
Reviewed 4 weeks ago

The Ibis Centrum was a nice and well kept hotel in a convenient location just a 10 minute walk from the Old Town Square. The staff were very friendly and helpful throughout and assisted us on excursions, nights out and places to see.

We arrived for a 5 night break for a reasonable £250 and each room has free Wi-Fi and en suite. The room was well kept and comfortable, though could of benefitted from satellite TV and possibly ironing/pressing appliances in each room. The décor in each room was unique, having a musical theme and very decorative walls, adding to the appeal of the room. The en suite was also well kept and includes complimentary shower gel and hand wash. The on site restaurant was also pleasant enough, serving burgers, main meals and breakfast. Though the food was nice, the prices of food and drink were quite expensive compared to other locations nearby.

Overall, Ibis is a pleasant hotel I could definitely recommend and offers good room prices, a comfortable bed and room and is in an accessible location. We would definitely return if visiting Krakow again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank jayw1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanislav S, General Manager at ibis Krakow Centrum, responded to this reviewResponded 4 weeks ago

Dear Jayw1991,

Thank you for your review. We are happy to hear that you enjoyed your trip in Krakow and that you liked our services. We hope to see you again upon your future trip to Poland.

Kind regards,

Stanislav Sugar
General Manager

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7 - 13 of 650 reviews

Reviewed 4 weeks ago via mobile

Great hotel situated across the road from the river Wawel, and the castle, 15 mins.walk from centre of the old town. Friendly and polite staff at the reception and the restaurant and excellent room service. Couldn’t fault this hotel at all.Would definitely stay there again.

Stayed: November 2017, travelled with friends
1  Thank Norman P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanislav S, General Manager at ibis Krakow Centrum, responded to this reviewResponded 4 weeks ago

Dear Norman P,

Thank you for your review and for choosing our hotel. We are glad to hear that you enjoyed your stay. Looking forward to having you back again in the future.

Kind regards,

Stanislav Sugar

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Reviewed 7 November 2017 via mobile

For a budget hotel they are doing a very good job here. The location is great, 15 minutes walk to the central area and only a couple of minutes from the river. Staff were friendly and helpful. The room was small, as you would expect for this type of hotel, though modern and clean. Public areas of the hotel the same and all seemed to run very efficiently. Breakfast better than usual in the budget range, fresh produce well presented. My double bed was two singles pushed together, but other than that difficult to find a fault with this hotel.

Stayed: October 2017, travelled on business
Thank NewburyMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanislav S, General Manager at ibis Krakow Centrum, responded to this reviewResponded 9 November 2017

Dear NewburyMike,

Thank you for taking your time to tell us and other travelers about your stay. We are glad to hear you were satisfied with our services and we hope to see you back again in the near future.

Kind regards,

Stanislav Sugar

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Reviewed 23 October 2017 via mobile

Stayed here for one night and could not ask for a better experience. First and foremost the staff, both in reception and in the restaurant/bar, are amazing, very very friendly and it seems nothing is too much trouble for them, I think they were the friendliest, best staff I have ever encountered and I've stayed at plenty of 5 star hotels. Really made the experience so much better.

The rooms are perfect, fairly simple without flashy little gimmicks but they have all the amenities you could ask for, tv channels selection is decent, and beds are very comfortable. The 2 rooms we had were also perfectly clean - I should mention we were also allowed to check in an hour earlier than the official check in time, huge thanks to everyone at the hotel for this as it saved us a lot of hassle.

Breakfast again was brilliant. Again awesome ladies in charge of it all, and it was a great selection of hot/cold foods and drinks, really couldn't ask for more.

The hotel is in a nice location, perhaps not so close to some of the main city attractions but it's not a bad area. There is a petrol station literally just outside the hotel (but it's small and doesn't in any way create noise or any trouble). There is a very convenient underground parking (you have to pay, but it's cheap and gives you security). The low price we paid for the experience really makes it a huge bargain.

Once again a massive thank you to all staff for making it a great experience and I will definitely stay here again next time I am in Krakow.

Stayed: October 2017, travelled with family
Thank rtravelsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at ibis Krakow Centrum, responded to this reviewResponded 27 October 2017

Dear Rtravelsl,

Thank you very much for such a nice and long review.
We all appreciate it a lot. We also look forward to seeing you again at our hotel in the future.

Kindest regards,

Wojtek Kogut
Guest Experience Manager Krakow

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Reviewed 19 October 2017 via mobile

After making the reservation by mail I even received a welcome mail from the manager! I often travel for work and I've never had anything like that! Amazing... many hotels should learn from this hotel.

Stayed: October 2017, travelled on business
2  Thank FelixUdine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at ibis Krakow Centrum, responded to this reviewResponded 24 October 2017

Dear FelixUdine,

Thank you very much for such a nice review.
We are much obliged and we look forward to seeing you again at our hotel in the future.

Best regards,

Wojtek Kogut
Guest Experience Manager Krakow

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Reviewed 12 October 2017 via mobile

Very pleasant. Staff were great. Some minor improvements could be made. Otherwise all good. Location was also pretty good... Only a short walk to the central Square and old city. Food in hotel was satisfactory... Breakfast was healthy.

Stayed: September 2017, travelled on business
Thank Vivian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanislav S, General Manager at ibis Krakow Centrum, responded to this reviewResponded 16 October 2017

Dear Vivian C,

Thank you for posting your thoughts on here. We really value your feedback. I look forward to welcoming you back at ibis Krakow Centrum.

Kind regards,

Stanislav Sugar

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Reviewed 9 October 2017

This hotel is great, with friendly atmosphere, good location and very nice staff. Breakfast is very good and diversified. I was travelling there for a big conference which was located in the city centre. It took me 10 minutes walk.
Have a nice stay!

  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Agata E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanislav S, General Manager at ibis Krakow Centrum, responded to this reviewResponded 10 October 2017

Dear Agata E,

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I will certainly pass on your comments to my team. They will be delighted to learn that their efforts have been appreciated and remembered.

I look forward to welcoming you back again soon.

Kind regards,

Stanislav Sugar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Krakow Centrum

Address: Wladyslawa Syrokomli 2, Krakow 30-102, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 Best Value Hotel in Krakow
#41 Business Hotel in Krakow
#75 Romantic Hotel in Krakow
Price Range: $51 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Krakow Centrum 3*
Number of rooms: 175
Official Description (provided by the hotel):
Do you know that ibis name comes from the exotic birds living in rain forests around the globe? It is fairly the same as our hotels that are located almost everywhere you go. ibis Krakow Centrum has been located with our guests’ convenience in mind. It is well situated with an easy access to the Rynek, Royal Castle or Kazimierz; a nice walk along the river. ... more   less 
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Also Known As:
Ibis Krakow Centrum Hotel Krakow
Accor Krakow Centrum

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