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All reviews wawel castle old town rooms are basic minute walk close to city centre nice hotel underground parking priced hotel walking distance free wifi convenient location good size the main square cleaned daily nice stay business trip would stay again
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Reviewed October 6, 2018 via mobile

We stayed at the ibis for 3 nights and enjoyed our stay.
We arrived at midday but weren’t able to check-in but the reception staff stored our luggage and we went out for the rest of the day.
The location is great, 5 mins from the castle and 10 mins from the main square.
The staff are friendly and we enjoyed the breakfast with a good variety for everyone.
Good restaurant locally is a place on top of the Jubliat supermarket, vidok.. great views and good food but not expensive.
Only negative for us was the air conditioning, it was useless and the hairdryer.
Overall a good hotel.

Stayed: October 2018, travelled as a couple
Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at ibis Krakow Centrum, responded to this reviewResponded October 8, 2018

Dear Amanda,

Thank you very much for your nice review and feedback.
It appears as you had good stay with us despite small drawbacks.

Hope you will stay with us again in the future.

Best regards,

Wojtek Kogut
Guest Experience Manager Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 6, 2018

Check in easy and quick,room basic but very clean ,it is a 10 to 15 min walk from main square ,I probably would have preferred to stay closer to square ,but that it only because of walking back in the evening,we did get a taxi and was only £4 so not really that much of a problem.

Stayed: September 2018, travelled as a couple
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at ibis Krakow Centrum, responded to this reviewResponded October 8, 2018

Hi Lisa,

Good to hear from you.
Thank you for all your kind words.
It can be read you had a good stay here in Krakow.

Hope you will come back and stay with us.

Warm regards!

Wojtek Kogut
Guest Experience Manager Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2018

Ibis. You mainly know what you will get in this industry of eating and sleeping. For my taste hotel is too big and places with such “art” design can’t hide mistakes after red color. You are not individual and for people working there it is even worse. No personal space in reception and sometimes it is crowded when groups are coming. Rooms are standard and clean. Best part is location, just 5 minutes from Wawel castle. Staff is good.

  • Stayed: September 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Miha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at ibis Krakow Centrum, responded to this reviewResponded September 23, 2018

Dear Miha,

Thank you very much for your review and feedback.
What I have read shows me our ibis service / product / standard does not meet your expectations in regards to your accommodation needs.We are two star economy hotel in the heart of Krakow that its location as well as our services have been appreciated by so many in the past and I am glad you are one of them.

Hope that despite all you will choose our hotel in the future.

Wishing you all the best,

Wojtek Kogut
Guest Experience Manager Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2018

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed September 13, 2018

Arrived around midday as part of a group of 5 , 3 rooms , Check in staff were welcoming. Rooms to our surprise were ready . Basic rooms , immaculate and a very modern bathroom. Hotel is about 7 minutes walk to the nearby park and the start of central Krakow tourist area. Plenty supermarkets in the surrounding area and a local beer garden across the road. Breakfast was taken 1 day prior to a full day tour , I'd say slightly over priced for what was on offer compared to other Krakow establishments. Hot food offerings were poor , but plenty continental breakfast selections

  • Stayed: September 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Borgcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at ibis Krakow Centrum, responded to this reviewResponded September 17, 2018

Dear Borgcruiser,

Thank you very much for your kind review and all the comments.
We really appreciate it and we look forward to seeing you again at our hotel in the future.

Wishing you all the best,

Wojtek Kogut
Guest Experience Manager Karków

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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