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All reviews jazz rooms old town great location the main square tram noise jewish quarter recommend this hotel air con few minutes walk wawel castle an upgrade tram line superior room breakfast was included scrambled eggs rooms are small salt mines
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Reviewed October 9, 2018 via mobile

A nice hotel friendly staff. We did ask if the heating was working as it turned chilly on a night, all we wanted was the towel rail to be heated for towels and we were told the heating only worked when it got cold outside which I find hard to believe. Nice breakfast but if you do stay here as for a room at the back of the hotel as the trams start very early. On the Monday morning they started at 4am and you hear every rattle. Not as early on the other mornings but early which meant you don't bet a good nights sleep. Breakfast was good and plenty of choice.

Stayed: September 2018, travelled as a couple
Thank stevealenby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you very much for staying in our hotel and for your feedback. We are pleased that your stay was generally successful.
The heating temperature in the room and on towel rail is dependent on the outside temperature and is automatically programmed
Our location is very attractive because in the very center of the old city and it is very attractive to our guests but unfortunately it can be more loud from the outside. We apologize for the inconvenience and we hope that you will visit us in future.
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2018

great hotel with good service. the hotel is located in the central part of krakow. the room is new and very fresh. we had to leave very early and the hotel aranged the transport and even supplied breakfast bad (without that we have requested it).

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Christer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded October 5, 2018

Dear Guest,

I truly appreciate your very positive feedback about our hotel. We are happy to hear that you enjoyed your stay with us.
We are looking forward to having you again with us in the near future.
Thank you and take care!
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2018 via mobile

Stayed here for a short city break. The room was good, not the largest we've ever been in but to be honest we only slept in it. The room was one of the jazz rooms and the facilities were spot on. The staff were friendly polite and helpful really good when it came to booking trips. Breakfast was superb with the widest range of food imaginable. Oh forgot to say maybe the refurb isn't totally in sync with the historic building it is very modern and classy.. lighting in the room was good even providing reading lights. We enjoyed our stay an would recommend and revisit..

Stayed: October 2018, travelled as a couple
Thank 246charlie_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded October 3, 2018

Dear Guest,
How nice to read such nice and positive comments for which we thank you very much!
We are glad that your stay was successful and we met your expectations.
We will be very pleased to see you again at our hotel.
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2018

We had two rooms for two nights in July which were clean, comfortable and air conditioned with a large ensuite bathroom. Location to old town sites and restaurants is just a short walk through the park .The breakfast was a buffet style with a good variety and staffed by very courteous young ladies. All the staff were exceptionally helpful with everything we asked of them. So glad I found this one. Good value for money and highly recommended.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Streety58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded September 18, 2018

Dear Guest,

I truly appreciate your very positive feedback about our hotel. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad that you enjoyed your stay with us and we hope to welcome you back again soon.
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2018

Nice and central. Short walk to old town and all the attractions. Hotel clean, decor great and staff all helpful.Food at breakfast was adequate but not fantastic. Double room was very small though. Good value

  • Stayed: September 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded September 17, 2018

Dear Guest,
Thank you very much for choosing to stay with us and for your very positive comments. We are pleased that you enjoyed your stay with us. We hope to welcome you back again in the near future.
All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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