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“All it has going for it is it's location 25m from the main square.” 2 of 5 bubbles
Review of Hotel Jan

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Hotel Jan
Ranked #28 of 256 Hotels in Krakow
Certificate of Excellence
Surrey
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“All it has going for it is it's location 25m from the main square.”
2 of 5 bubbles Reviewed 14 August 2009

The Jan hotel is ideally located near the main square, but on a busy noisy street, so a room at the back is essential......if you have to stay there at all. It's very scruffy and not over clean. Our room was more like a corridor, with the 2 beds end to end, and not much room between them and the dressing table. Tired looking breakfast spread too. But it is cheap.

  • Stayed August 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank seamus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 reviews from our community

Traveller rating
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    16
    10
    10
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
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Prestwood England
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 29 June 2009

The location is excellent, which may be the reason for the high price for a basic
but clean hotel.

  • Stayed June 2009, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jonse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derbyshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 9 June 2008

Four of us went for a short break. On arriving really perfect location. Checking in was easy the receptionist spoke english
we were allocated rooms. We had booked a double de-luxe
our friends had booked a twin. Ours was really big and spacious plenty of room for clothes and clean So we were impressed met our friends outside later and they took us to their room the two beds were straight behind each other and only enough room to walk down the side and their bathroom was really cramped where ours was enourmous. The showers were good and hot water always available the air conditioning was good.
Where we have been before there is normally a hairdryer so i did not take one but my husband went down to reception and they provided one straight away. Towels were changed everyday and beds made. Breakfast was 7 - 9 so we did miss one due to the evening before as 9 is quite early. It is quite a basic continental but it was ok the first day we went noone was there and a couple of things were low but after 5 mins a lady appeared and topped everything up and she did this everymorning. There are cameras on everyhall which i think is good and also the water coolers to get yourself a drink or fill your bottle up.
So if you thinking to book I should go for the de luxe double i know I would not have been impressed given one as small as our friends. So basic but ok

  • Liked — situation close to everything and clean
  • Stayed June 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank julia93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballymena, United Kingdom
Level Contributor
65 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 8 April 2008

The hotel has an excellent location, breakfast a bit basic and the times a bit restrictive. The hotel is a bit gloomy and the staff not particularly friendly. It offers budget accomodation, rooms comfortable and good location.

  • Liked — its location
  • Disliked — meagre breakfasts and poor times
  • Stayed April 2008, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ec1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckinghamshire
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 17 November 2007

So disappointed with Hotel Jan - it had looked promising with a central location in the Old Town and a friendly receptionist who spoke English. We had gone to Krakow to celebrate my birthday for a short break of two nights and quickly moved on after one night's stay at Hotel Jan.
The room itself was basic though this was expected, the wall heating did not work though an electric radiator had been provided so we did not mind. However no hot water in the bathroom taps, the woman we believed to be the owner (can't believe anyone would have this woman as an employee) was plain nasty. She stormed into our room (as reception had said someone would come up to sort out the problem) and started shouting at us in Polish. I apologetically tried to say that we did not speak Polish and called reception and explained the situation again - after several 3 way conversations, the woman shouted at us some more and stormed off. It was a very unpleasant atmosphere and not somewhere nice to wake up on your birthday. At breakfast - a tired buffet - with no staff around - we got there at 8.25 (breakfast was 7-9, note for those wanting a leisurely break many other hotel breakfasts are 7-11) and nutty woman turned up at 9am - bravely (!), I asked if I could have some water but this was too much to ask for - total lack of customer service - I think the woman just hates guests and is in the wrong job. Anyway with that start to my birthday we decided we would get somewhere else to stay and found another hotel, better old town location - a four star this time though only £20 more in price and an absolute world of difference. Would advise avoidance of Hotel Jan at all costs - it requires new ownership/management.

  • Liked — Leaving it
  • Disliked — Customer service being non-existent
  • Stayed November 2007, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Rose74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 27 October 2007

We were very disappointed in the hotel which Rick Steves recommended in his book. While the location is superb, - just off the main square - the rooms was ridiculously small. The shower leaked. The TV satellite connection was broken so only Polish channels were available. The posted breakfast hours kept changing. The sheets were clean but stained.

On the plus side, the beds were comfortable and the staff was very friendly.

  • Liked — location
  • Disliked — small room
  • Stayed September 2007, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank francescina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 12 September 2007

My husband and I booked via the tourist office for 4 nights last week.
On arrival we were pleased with the good location and friendliness of the girl on reception.
Our room (number 1) was at the back of the hotel on the ground floor, the only daylight was through a plastic sheeting roof which covered about a half of the ceiling. The en-suite was small as was the shower tray.
I took a shower before going out for the evening and because of the lever control being low down as I turned around in the shower I touched the control which went to maximum hot and the water temperature was in excess of 90 degrees with the result I was scolded down my front. We reported this to the man who was now on reception and the owner came to check the shower.
She was unconcerned about the excessive temperature and seemed to think we should have been more careful. What if a child had showered in this cubicle !
That night it rained heavily all night with the result of the drumming noise on the plastic roof we were kept awake all night
and had water running down the inside wall from the leaking roof.
Next morning after a very inadequate breakfast we checked out having been first refused any reduction in the price and eventually given 25% off. We were not impressed with the attitude of the mangement.
The tourist office then found us another hotel a few minutes walk away, a similar price and far superior.
We have now returned home and waiting to see if I the scolding results in permanent scarring before taking the matter further.

Stayed September 2007
Helpful?
1 Thank eddie1_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jan

Property: Hotel Jan
Address: ul. Grodzka 11, Krakow 31-006, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Free Breakfast Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#30 Romantic Hotel in Krakow
#45 Family Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Jan 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Recently opened Hotel Jan is situated on Grodzka 11 street near the Main Square in the Old Town in Cracow. It is a quiet hotel located in an old 600-year tenement which is tastefully and elegantly furnished and adapted to meet modern requirements and needs of our kind guests. Hotel Jan has all-night reception which is always at your disposal, breakfast hall is arranged in a form of a greenhouse in which you will be welcomed by plants and exotic trees. This hall can be also used as a place of conferences and entertainment events of any kind. We have a projector which allows watching TV on very big screen, which is very attractive during sport events, especially football.In 800-year old basements of the tenement we can offer you Irish Pub ... more   less 
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Also Known As:
Jan Hotel Krakow

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