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All reviews privilege room train station old town shopping mall accor hotels modern hotel great hotel huge mall stare miasto nespresso machine rain shower excellent location main station stayed in this hotel for nights recommend this hotel breakfast buffet walk in shower
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Reviewed 4 weeks ago via mobile

Recently spent a couple of days in this hotel. Great position to visit the old town as well as big new shopping centre across the road. Rooms are modern and service is good. Breakfast selection was good and staff very attentive. Overall a very good experience.

Stayed: September 2018, travelled as a couple
Thank dartman444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very nice hotel right next to the old town, a very big shopping mall across the street and easy access with roads and train. Looks brand new inside, lovely rooms with all you need. The staff is very friendly and helpfull. Could have been some english channels on the tv not all with polish dubbing.

  • Stayed: October 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Shebbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at Mercure Krakow Stare Miasto, responded to this reviewResponded 4 weeks ago

Dear Shebbas,

Thank you very much on behalf of all our staff member for your kind review.
We hope to see you again in the future.

Wishing you all the best,

Wojtek Kogut
Guest Experience Manager Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We booked a privilege room, and for just a slightly higher price we got a massive room with a separate sofa area, and a very large balcony on the 6th floor, while the balcony was slightly noisy, being above the main street, the room itself was very quiet, and it was nice to have space in the room to relax. The rate includes a nespresso machine, and they publicise including 3 minibar beverages - which turns out to be bottles of tonic water and normal water, so you'd still need to crack into the paid for minibar for anything alcoholic! The TV had a very poor choice in TV channels, and the only English channel was (bizarrely) France 24 News.

This is a new hotel, and they've added some unique characteristics to reflect their setting next to the old town, and so has some character while still being a fresh and minimally modern space.The hotel is right across the road from the main train station, and a large shopping centre, and just a short 5 minute walk to the old town. Staff were fairly friendly, and the large reception opens into a bar and restaurant that runs across the whole front of the ground floor. The gym on the 6th floor is relatively small but is fine for a quick work out, and has even had some motivational murals added to jazz up the small space - and some nice touches such as having apples (also given out free in the main reception) and bottles of water to help your workout were nice little touches that defined our overall stay in the hotel, as the team were clearly trying to add extra guestures, rather than cut corners, which was appreciated.

The breakfast was of good quality, with a wide variety, though there was a noticable lack of variety on the hot food front, offering no bacon for example, but the offer of filled bagels in brown paper bags was a nice touch.

Overall a great location and a nice hotel.

  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank D0ug101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here for business, good welcome and easy check in process, young friendly and efficient staff. Breakfast buffet covers all types of food requirements. Rooms spacious and clean, usb sockets are a useful plus. Would have appreciated complementary water however, although there is a mini bar in the room. Walking distance to old town. Restaurant has a decent choice of food, portions are not excessive so if you’re very hungry you’ll want an entrée, main course and desert.

Stayed: October 2018, travelled on business
1  Thank TMan92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at Mercure Krakow Stare Miasto, responded to this reviewResponded 4 weeks ago

Dear TMan92,

Thank you very much for your kind review and feedback.
It really does pleases us and we really hope you will choose our hotel in the future.

Best regards,

Wojtek Kogut
Guest Experience Manager Krakow

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Reviewed 4 weeks ago via mobile

We are staying at this hotel with SmarTours & it’s a wonderful hotel. The location is perfect, breakfast is fresh & has everything you would want. The staff are attentive & always willing to assist. Would not hesitate to return to this hotel & Krakow :).

Stayed: October 2018, travelled with friends
Thank SBayGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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