Such a poor customer service, it’s shocking! I think the staff are being paid for not smiling and rolling their eyes at you, you’ll be made to feel like they are doing you a favour with everything. Never seen anything like this!
Rooms are nice but only get cleaned every 3 days! They didn’t actually cleaned our room when it was due as they knew we were leaving the next day so decided not to bother. Same with changing towels, never before we’ve stayed in a hotel that you had to pay extra if you wanted a clean towel, you get fresh ones every 3 days and only on request too! Restaurant menu is very basic but there is a lovely place just down the road with everything on the menu that you could think of and a great service too. There is no night time so don’t expect earl’ish bed time as swearing and loud music until very late hours! I realise we might have just been unlucky with certain group of people staying at the same time as us but the hotel staff have done nothing about it!
Kids entertainment was fabulous, led by external company that were super friendly, shame it’s just once a week as the kids loved it!
Wouldn’t recommend and won’t come back! It’s 2 stars not 3, for sure!More
- Free Wifi
- Breakfast included