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All reviews apartments hotel great location minute walk old town restaurant downstairs separate bedroom studio apartment bars restaurants close to shops central train station free wifi quiet at night by foot uprising museum chopin airport lazienki park city break
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Reviewed June 3, 2018

Though the hotel and the room deco are rather dated, everything is very practical and functional. Very good water pressure for shower. The one-bed room apartment with kitchenette is very spacious. Kitchenette facility has microwave, but no oven, no dish washer and no washing machine. But good enough for short stay. About 15-20 minutes walk from Central Station, or the Old town. Walked within 10 minutes to a bus stop to take Bus No. 175 to Chopin Airport which costs PLN4.4 per person. Bus travel about 30 minutes to Chopin Airport. Some good restaurants nearly. Very good find for the price.

Room tip: Higher floor offer better view
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank MrMcB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 2, 2018

Location is quite good although not in the center like the big hotels - Novotel, Marriot, InterContinental etc.
The rooms are large and nice and the kitchen is well equipped.
The rooms were clean and provided all our needs. Good free WiFi.
Toiletries are too poor and some of the wrappers (of the shower cap and the sewing kit) were found empty.
Above all ,customer service is extremely bad and I even may say quite appaling. All the young staff, except one of them, are very unfriendly as if they are doing us a favour by letting us stay there. All of them young people that show no desire to be there or to serve the guests. They don't care about morning or night greetings and not even a faint smile, especially one blond guy who is ice-cold.
Once housekeeping did not refill the coffee in the room. I called reception desk and the receptionist guy picked up my call and said he was the only staff on duty and no one could send the coffee to us so I had to dress up' go downstairs and collect it from the reception.
Breakfast is not good enough and actually extremely poor compared to the rich breakfasts in the big hotels while the prices are on the same level. The few bowls or the juice bottles were not refilled even though there was plenty of time before closing time. So when we entered the restaurant one and a half hours before closing time there was a significant food shortage.
Value for money is low.
We will not be recommending this hotel and will not be staying here any more

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Berman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 2, 2018

The only good thing about this hotel is its location; near shopping mall, restaurants, place to change money. Centrally located.

1. When my mom and I arrived, the receptionist said our booking was not processed. We had to wait and he briefly apologized, that was confusing but not an issue.

2. Our hallway was a little dark and our room old but it wasn't a problem. However, our kettle was dirty and white stuff kept appearing even after rinsing a few times. Requested a new one but a female receptionist picked up our call and said she was the only staff on duty and no one could send one to us. We did not pursue as we were tired.

3. We were getting ready to wash up in our room when someone tried to open our room door. There is no peephole so we didn't know what was going on. This went on for a few minutes, with a lot of pushing and banging. We were afraid and unsure of what to do. I stood by the door while my mom called reception for help. The same female receptionist said she would go up and check. I don't think she did. She called back in a few minutes and said she checked the cameras and the guy was gone, and we were now safe.

This was completely unprofessional. They later explained via our agent that it was a man who got his room number wrong, but more could have been done to help us. No one checked on us two females, and if anything did happen and the incident was intentional, it would have been too late if the man had entered our room. It is questionable that only one staff is present in the whole hotel.

We packed our bags and went down and found the female receptionist attending to a big number of guests waiting to check in. This was not an incident that was taken seriously. We checked out there and then and received a partial refund via our agent.

We will not be recommending this hotel and will not be staying here, safety and customer service is extremely lacking.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mellynaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 18, 2017 via mobile

hotel was very central less than 5 minute walk until your in the centre of warsaw, uprising museum around 25 minute walk. i would recommend family and friends to use this hotel, staff very helpful and when we arrived staff member showed us on a map how to get to main attractions, old town is around 20 min walk very nice at this time of year with some nice xmas markets

Date of stay: December 2017
Trip type: Travelled as a couple
Thank kay29814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 23, 2017 via mobile

I was really surprised with the central location, clean and well equipped rooms as well as the restaurant downstairs. Fast wi-fi and high resolution tv. My fav coffee machine in the kitchen and even some necessities. Highly recommend it!

Date of stay: November 2017
Trip type: Travelled on business
Thank PerunTouristAgency
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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