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“Service makes the difference - a fantastic experience!” 5 of 5 bubbles
Review of Kempinski Palace Portoroz

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Kempinski Palace Portoroz
Ranked #1 of 25 Hotels in Portoroz
Certificate of Excellence
Bonn, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Service makes the difference - a fantastic experience!”
5 of 5 bubbles Reviewed 6 April 2012

It has been a perfect stay for us at this hotel - we both never experienced anything comparable (and we have been to an uncountable No of Grand- and 5 Star such as Emirates Palace, Burj Al Arab, Bensberg or Shangrila). Besides the modern and comfortable design and enteriour of the hotel it was especially your service team who made our stay unforgetable - starting from the reception / reservation who prepared a perfect room setting for our Honeymoon. Moreover your restaurant team was able to literally read every wish from our lips - we would like to especially thank the Restaurant Team who were unbelievably friendly and professional, creating a "just like at my family" atmosphere. And surely the Executive Chief Cook a real "magican", who created us individual dinner-arrangements which can only be described as "perfect". We never experienced such tasty food before!

So all in all: we will highly recommend your hotel whereever it is possible and we are looking very forward for our next stay!

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarcWagnerDetecon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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968 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
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English first
Ljubljana, Slovenia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

I was there 3 times and I think that it is a matter of how the staff "gets you".

If theye are in a good mood, you can get a marvelous room (once we were there 4 my BD in new part of the hotel, room was pirpple and amazingly beautiful plus clean) or you could get a 4**** room for the same price, same booking, same everything.

It even depends on which part of the hotel they pick - new or the old one, diferent furniture, diferent ambient.

The spa people are wonderful if they are there. I could never get to them through phone or reception. You have to be lucky.

The breakfast is amazing though, if you are not a local (because they all speak ONLY enlish or italian - even though I am from Slovenia :)) Funny - they aro not thinking of the lokal turism?

Terace is beautiful when sunny, pool area nice even in spring time, summers are amazing :)

Room Tip: Rooms on see side are the best!
See more room tips
  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Anja_1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 6 January 2012

We have travelled to the Kempinski Palace for a weekend in September. The hotel is perfectly located in the center of Portoroz close to the public beach boulevard that has a wide variety of restaurants and cafe/bars.
Parking which is the biggest issue in this small coastal resort is served by the hotel's own car park(note: despite the seemingly expensive price charged by the hotel the parking fee is actually in line with what you would be paying anyway but I suppose if you shell out 300EUR/night the parking fee will be last of your worries)
Breakfast: simply put it immaculate and to the highest standards, definitely go out and have your breakfast on the terrace.
Room: one of the best I have been to so far - spacious, soft colours and the most spacious bathroom ever!
Spa area and swimingpool: modern and clean perhaps a little too short on sunbeds for the number of guests but nevertheless very stylish and classy.
Overall do not hesitate to pay a little extra compared to other hotels in portoroz because it will be definitely worth it! hope to be back soon!

Room Tip: try rooms looking to the back of the hotel- in the summer peak it will be less noisy
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gabor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ljubljana
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 6 January 2012

This was my second stay at this wonderful hotel and it won't be my last. This time I stayed in the modern part of the hotel and the room was absolutely gorgeous. The sleep quality is superb. I cannot decide which rooms I like best - in the new part of the building or the old. All rooms are spacious, very clean, beautifully furnished and have a balcony. Just make sure you face the front side as the view is so much better. I stayed at the hotel in December (first time was in summer) and it was much quiter now. The breakfast choice was a bit more generous in high season and there was more foreign and better trained staff then. But our stay was still perfect and the hotel is an absolute architectural and design gem. I'm looking foreward to staying there in summer!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank someone1Ljubljana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 December 2011

Very beautifull and trendy hotel, one of the best sleeping choises in Slovenia. But small welness, no big view(roar and queu of kiosk like houses between the hotel and the sea).May be breakfast service to be improved.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank maria s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

what is there to say... a true dream experience an amazing room with wonderful amenities the swimming pool and the saunas accessible am with all the required amenities
breakfast in the crystal room was a true delight- the choice of freshly squeezed fruits, teas and bread choices
to be savored and recommended

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sherlockbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munchen
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 19 October 2011

This old very well renovated palace is a unique hotel with a unique service. Staff is super friendly, the whole place is just WOW. Several bars, they project movies at night in the gardens around the hotel, own travel desk, super well maintained, etc....in oder words a real 5 star hotel.

My only negative input is that the fitness is way too small for such a hotel, the deck chairs around the pool quite limited. So do like all Germans (yes I insist only Germans do that), before breakfast ¨reserve¨ a chair with your towel and than come to the pool whenever you want.....This unacceptable behaviour is tolerated from the hotel. So people sometimes arrive around twelve and block these seats.
Anyway this amazing hotel is in my opinion overprized for its location. Portoroz is really nothing special. The fact that you have to pay expensive parking and quite expensive drinks is not really a necessity when you already pay 300 Euros for your room. This is not Monte Carlo, Porto fino or whatever fancy resort.

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank y850tdm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kempinski Palace Portoroz

Property: Kempinski Palace Portoroz
Address: Obala 45, Portoroz 6320, Slovenia
Phone Number:
Region: Slovenia > Slovenian Littoral Region > Portoroz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Portoroz
#1 Business Hotel in Portoroz
#1 Spa Hotel in Portoroz
#1 Romantic Hotel in Portoroz
#1 Family Hotel in Portoroz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Palace Portoroz 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Kempinski Palace Portoroz Hotel Portoroz

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