Unfortunately I enjoyed a rather poor stay at the hotel.
I stayed with a group of professional individuals who's roles range from solicitor to company director to accountant. The average age of our party was 32.
We stayed for 3 nights (Fri, Sat & Sun).
Let me begin with the positives:
Free Wifi is superb and the 3 pc's on the ground floor are also very good.
Breakfast was ok.
However the negatives heavily outweigh the positives.
Rooms are small and have a grubby feel. The bathroom toiletries are extremely cheap and not what one expects of a 4 star hotel.
My main issue with the hotel is the lack of service and hospitality displayed by staff.
I felt we were treated like 2nd class citizens throughout our stay which was compounded with the checking out process.
For the record the group were always polite and courteous throughout the visit yet for some reason we felt that the staff looked upon us with distain.
The group almost immediately noticed the staff reaction to us however we all decided to keep our dignity and counsel by respecting the staff as we were visitors to their hotel and to their country.
However upon checking out the hotel decided to charge us for an additional 2 nights for a room that we cancelled.
It was agreed on our arrival that we would pay 1 x night room charge for the cancelled room.
When we were checking out the most rude man I have ever met within the hotel and hospitality industry decided he would go back on the agreement and he decided to charge us for 3 nights and not 1 night for the cancelled room. I take approximately 100 flights per year and check into hotels at least 50 times per year, therefore I am in a good positon to judge hotel staff.
After a fairly calm and gentlemanly exchange the hotel relented and apologised for their error.
We readily accepted the apology and despite feeling a little embarrassed as this exchange took place in the hotel reception area, we decided to leave our luggage with the hotel as we went to get some lunch nearby.
We then returned to the hotel to collect our luggage when another man (I think the manager) confronted me and told me that we had to pay in full for the cancelled stay (3 nights in total).
His colleague who earlier had admitted his mistake stood smuggly beside him.
I then explained that the hotel had already admitted their mistake and the matter was resolved.
The manager was very rude and made some very damming accusations that were certainly deflamatory and grossly inaccurate.
At this point I beleive the hotel were simply looking to rip us off - it's an awful thing to write but this is how we all felt about the hotel who were unwilling to illustrate any evidence of us agreeing to pay for a cancelled room nor did they wish to supply any evidence of a standard cancellation policy.
Please avoid this hotel at all costs. The staff are extremely rude and very unpleasant.
I would avoid Budapest at all costs.
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- Also Known As:
- Budapest Carlton Hotel