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“Good staff. Rooms need renovations.”
Review of Star City Hotel

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Star City Hotel
Ranked #125 of 336 Hotels in Budapest
Reviewed 30 January 2014

Let me begin by saying that the staff was excellent. I arrived late at night and the hotel was already locked. I rang the bell and the hotel clerk let me in. It was good to know that the entrance to the hotel was secure. The clerk was pleasant and helpful despite the fact that it was 1:00 a.m. When I got to the room, I was surprised that I had been given a large suite; a small room with one twin bed and a larger room with two twin beds. I assumed that the hotel was not busy and therefore I was upgraded.

The room was clean, but really needs updating. The carpeting was clean but a threadbare and in some places you could see it was repaired. As in most 3-star Budapest hotels, there are no amenities in the bathroom except for the soap dispenser which dispenses the same soap for your body and for shampoo. The lighting was poor and I had to use my phone flashlight in order to have enough light to read at night.

I chose the hotel because I had an event in the 11th District and this hotel was very close to where the event was taking place. My children live in Budapest so I visit very often but this was the first time I was in that particular neighborhood. It was a 15-20 minute walk to the numbers 4 and 6 trams, and to the main street. For a tourist, it is just a little bit out of the way for the major tourist sites. Breakfast was disappointing, with little variety and not much imagination compared with other 3-star hotels.

Room Tip: If the hotel is not full, ask for a larger room with good lighting.
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  • Stayed: November 2013, travelled solo
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1  Thank Marcia71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 - 123 of 382 reviews

Reviewed 25 January 2014

The hotel has very good location, about 5 min. walk to eastern railway station. We travel as 5 friends and booked 2 rooms (for 2 people with double bed and for 3 people). Our room (for 3 people) was at first floor next to terrace (it is the smoking place with windowed elevator). In hotel we spend 2 nights and the room was cleaned once. The room was well equipped, with lcd tv, minibar and air-conditioning. It was hot in the room and we cant control the temperature, only with air-conditioning and windows.

  • Stayed: January 2014, travelled with friends
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Thank Rumika007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

The hotel is nice, if you are not demanding much. The best that we got from it is a free welcome drink fortunately in the center direction named Lado. This was wonderful charming place with a live jazz music and great food and in addition extremely pleasant stuff. The breakfast is nothing special..there is no any vegetables and natural yogurts..but than the price per night was not big, so you can live with that..the hotel main advantage is train station closeness..hotel is approx. 25-30 min walk to chain bridge..15 min to New York caffe, but than again You can easily walk till Varosliget...

Stayed: December 2013, travelled as a couple
Thank Jasna1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

A great hotel, clean, warm and a great breakfast. Good location, not far from the Eastern Railway Stn with access to the Metro and buses. Half an hour walk to the river. Staff very friendly, receptionist recommended Paprika for dinner which was a 7 min walk from the hotel - good Hungarian food, lots of it and at a great price. Would return to this hotel.

Room Tip: Corner rooms large, we had 208
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  • Stayed: November 2013, travelled as a couple
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Thank jwood_47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCityHotelManager, General Manager at Star City Hotel, responded to this reviewResponded 28 November 2013

Dear Guest "jwood_47",

Thank you very much for your kind review. I was delighted to read that you enjoyed your stay in Star City Hotel, liked the breakfast and our staff could help you to find out where are the good places to visit or to eat.
I hope that we could contribute to your memorable stay in Budapest and we look forward to welcoming you back to our hotel again soon.

Kind regards,

Andrea Schwindt-Kiss
General Manager

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Reviewed 18 September 2013

A very good hotel always clean with good staff and good breakfast. Prices were very good, would go back again. It is based close to the city centre and the main railway station, it is also close to the new West End shopping centre which is good valuefor your money. There are also plenty of street cafe's available in the evening and the food and service here is very good and good value.

Room Tip: Apply early as tends to get booked up.
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  • Stayed: June 2013, travelled solo
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Thank david2013712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCityHotelManager, General Manager at Star City Hotel, responded to this reviewResponded 30 September 2013

Dear Guest 'david2013712',

Thank you very much for your kind review.
I was very happy to read that you liked the location of Star City Hotel and you were satisfied with the cleanliness and with the breakfast selection of the hotel.

We look forward to welcoming you back to Star City Hotel again soon.

Kind regards,

Andrea Schwindt-Kiss
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

I stayed in that hotel twice. In 2010 I got a big, nice, clean, bright room with a double bed, and I thought it was a standard.
In 2013 I booked a room with a double bed (it was explicitly stated in the confirmation I got: "a marriage bed"). Upon coming to the hotel with my husband we were located in a small, dark room, higher than wide, with 3 separate beds. The receptionist said they only had 2 double beds in the hotel, and they were both taken while we arrived...
Our windows were on the same level as the internal courtyard, looking onto the smoking corner for the guests and staff (noise + smell!). We have spent 3 days behind closed curtains, otherwise everyone could see us sleeping or walking naked from the bathroom...
Staying in this hotel is like a Russian roulette, just the chances of getting a bad, bad room is much higher.

  • Stayed: September 2013, travelled as a couple
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1  Thank Marta Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCityHotelManager, General Manager at Star City Hotel, responded to this reviewResponded 30 September 2013

Dear Guest 'MDZ419',

Thank you for taking your time to post a review on our hotel. I am truly sorry for the mistake regarding the bed type, unfortunately we do not always receive the detailed bedding information of reservations made through some of our wholesaler partners.
Concerning the sizes of the rooms, they are different. Most of our rooms are larger than the average hotel room size, but we have smaller rooms, too with the same room amenities as in the rooms with a bit more space.
I am sorry that you were not satisfied with your room size, but I hope we will have the chance to welcome you back again to Star City Hotel.

Kind regards,

Andrea Schwindt-Kiss
General Manager

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Reviewed 11 August 2013

I accidentally booked the wrong hotel for my Budapest leg, and when I arrived at the Baross City hotel, I was informed I booked a the Baross in another city. We worked out the issue, I was informed that they could not accommodate us with a room and and the Baross suggested I stay at the Star City Hotel, not too far away.

This was the only hotel I could not research in advance.

I regretted not spending a little more money on a better choice hotel. The AC did not work, I asked for a fan, they didn't have one, they could not change my room because we were three people and they were all booked out of three rooms elsewhere.

The WiFi barely reached the room on the third floor. I had to go to the lobby to get WiFi. A major pain in the behind. The Television had 200 + channels all in Hungarian, I could not find any documentation telling me which channels were in English or french, so had to flip endlessly through all the channels searching in vain for something.

Staff was friendly and sympathetic, but powerless to take care of my AC and WiFi issues. A shrug of the shoulders and an apology. Thats it.

Breakfast was basic. Nothing out of the ordinary. in a very warm dining room. Took forever to get items replenished by the dining staff.

A very affordable Budget hotel close to the Train station, but don't expect much.

Room Tip: Dont stay in room 309 unless they confirm that the AC unit works and you dont want WiFi in your room...
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  • Stayed: August 2013, travelled with friends
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Thank StevenLazaroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarHotelManager, General Manager at Star City Hotel, responded to this reviewResponded 16 August 2013

Dear guest Darkdancer from Montreal,

Thank you for your review, I was very disappointed to read about some of your experiences, as we try for providing excellent service to our guest. I apologize for the inconveniences concerning the WiFi and the AC, unfortunately we had some technical problems, which needed to be repaired.

I was glad to hear that you found our receptionist team friendly and helpful and I truly hope that you had a nice time in our wonderful city.

Kind regards,

Andrea Schwindt-Kiss
General Manager
Star City Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Star City Hotel

Address: Istvan utca 14, Budapest 1078, Hungary
Region: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Free Breakfast Shuttle Bus service
Hotel Style:
#29 Best Value Hotel in Budapest
Price Range: C$48 - C$129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Star City Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
The three-star Star City Hotel (member of Mellow Mood Hotels) is located in Budapest city centre on the Pest side of Budapest 10 - minute walk from Keleti Palyaudvar, international railway station(500 m) and Metro station (Red Metro line 2) - which gives easy access to all parts of Budapest. Star City Hotel has 48 well-equipped,comfortable and relaxing rooms all of which feature FREE Wireless Internet access. In the hotel's open-plan lobby you can relax after a busy day, enjoying Hungary's famous spirits and international drinks as well. Room types include singles, doubles (with double or twin beds), triples and four-bedded family rooms. The adjoining rooms have a connecting door, a useful feature for families. ... more   less 
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Also Known As:
Star Hotel Budapest

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