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“Poor service”

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Gold Hotel Wine & Dine
Ranked #119 of 334 Hotels in Budapest
Reviewed 1 October 2017

I booked the hotel for two nights with my cousin. Our experience with the hotel receptionist was very bad.We arrived early at 11.30 & tired.Asked if the room is ready so that we can leave our bags but was dismissive and told us its not ready.Told him I made the booking more than a month ago but only greeted with "It doesnt matter, the room is not cleaned. You have to come back at check in time which is 2pm".I asked politely when is the earliest possible time the room could be ready.He said "Idont know, cleaners are not available at this time".Eighter you wait in the lobby, come back later on or go to the restaurant to wait. He wasnt welcoming & friendly at all! Not A good impression but I let it pass. While we were dining in the restaurant, the same receptionist passed our table swiftly & told us the room is ready. No eye contact. When we reach the room door, our swipe was not working.My cousin have to go down to inform the receptionist of which he replied "maybe you dont know how to use it properly"-which I think is so rude. No words uttered, He came up and true enough its not working. No apology given. The swipe thing happened twice in separate occassions.When we checked out, we left our 2 bags and 1 small bag (with sausages, cheese and souvenirs).The same receptionist, very cold and not engaging, just took our bags without giving us instructions on how to claim it. Again, I made no fuss and just get on with our planned activity.When came back to collect the bags, the small bag with souvenirs was missing.Apparently the hotel owner mistakingly took the bag home! Again, he made a rude remark that we shouldve packed our stuff altogether! I never encountered such a bad reception and I travelled all the time.We have to wait for almost 45mins for the bag. He even made a remark that anyway we have plenty of time to wait since our train is for 6.30pm! How rude. I asked him to book us a cab as we are running late for our next appointment. He said it only cost less than <20euros for a cab to the train station anyways. He ddnt even offer to compensate for the cab fare for the time we wasted!. I dont usually make complaints but this one has to be the most unpleasant, unprofessional staff I encountered. It really spoilt our memorable trip to Budapest.Not Impressed.Other than that, the hotel was clean but room needs updating, wifi is good & breakfast average. Location is a bit hilly to walk to and is a bit distant to city center. The AC is temperamental.

  • Stayed: September 2017, travelled with family
    • Value
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Thank Marcusdrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 12 of 496 reviews

Reviewed 25 September 2017 via mobile

Stayed here with my 22 year old daughter for a city break. The hotel is lovely. Just as described. A 10 minute walk to the Pest side where all the shops and bars are. We downloaded the City Taxis app which was a really useful tool. The food was OK pretty much as you would expect from a European country. We managed to get something good to eat every morning. My only disappointment was that the staff weren't particularly cheerful or helpful. There is nothing in the room by way of tourist information regarding transport,local amenities etc. All of which you would expect from a city hotel.

Stayed: September 2017, travelled with family
1  Thank ClaireKgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

This hotel met my expectations. The rooms are fine and have everything you need, the staff is friendly and the breakfast is good. The only issue I had was that the room was quite warm and despite the aircon we could not get it to cool below 24 Celsius, which for me is too warm to sleep in.

The location is good with quick access to some of the sights in downtown Budapest and we mostly walked everywhere

Stayed: September 2017, travelled as a couple
1  Thank Nadine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 August 2017 via mobile

I spent 5 days in this charming little hotel this summer. Breakfast is excellent with plenty of choices. Room is nice and comfortable with minibar and clean bathroom. Air conditioning and free wi-fi are perfekt. I will return.

Stayed: August 2017, travelled on business
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

We booked this hotel to use as a base for a 5 day trip to Budapest, out first ever visit to Hungary. We were influenced to choose it based on TripAdvisor reviews and it proved to be a wise choice.

The hotel is situated on the Buda side of the Danube, on the road that leads from the Pest city centre over the Elizabeth Bridge. The road itself is very busy but traffic noise did not intrude into our room, so long as you kept the windows closed! Fortunately rooms have efficient air conditioning and double-glazing so having the windows open was not necessary.

You can walk from the Pest side to the hotel in around 20 minutes but I would recommend that you walk through the park below the Citadel rather than alongside the road itself. It is far more pleasant than breathing in the fumes! Buses run frequently to the city centre and other touristy places. I strongly suggest *not* buying a day pass for the Hop On Hop Off tourist buses: we found them unreliable, infrequent and often ending early. Buy instead a day pass for all city transport and learn the bus and tram routes.

We got a very warm welcome on arrival and soon were in our room on the third floor. There is a lift that serves all the floors, including the restaurant in the basement.

Very well maintained and decorated, clean and very comfortable, We would have liked more places to store our clothes and some drawers by the bed would have been nice as well. If there was one specific criticism it was that no safe in provided in the room for your valuables.

There are plenty of electrical sockets of the standard European design so no problem charging all your computers, tablets and smartphones.

The bed was very large and provided with two single duvets, so no problem with your partner stealing all the bedclothes. We had a good undisturbed night's sleep throughout our stay.

The bathroom had a walk-in quadrant corner shower but no bath. The only problem we found was that the doors did not close in line with the frame of the enclosure and so water from the shower spray bounced out under the door, leaving a pool of water on the bathroom floor! Otherwise, the bathroom was well equipped and very clean. The only other problem was that the water outlet on the basin was controlled by a sensor that detected the presence of your hands under the spout. It was either full on or completely off!

We were booked in for Bed and Breakfast but we did have a couple of meals in the evening when the weather wasn't good enough to venture out. The breakfasts were buffet style with a good range of choice although the one let down was the quality of the orange juice. On occasion it was more like squash!

The evening meals, however, were very enjoyable and with a good range of selection, both of dishes and wines. All in all they were also reasonably priced.

The hotel is within walking distance of two tourist sites: the Citadel and Buda Castle. Both are around 20 minutes walk away. It is even feasible to walk to and from the city centre on the Pest side of the river so, as a base for a visit it meets the mark.

We very much enjoyed our stay and would return without hesitation should we ever decide to visit Budapest again.

  • Stayed: July 2017, travelled as a couple
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4  Thank grahamft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2017

This charming little hotel is only a few stops from all main sights in Budapest. Room is nice and clean, bathroom is new and fresh. Buffet breakfast was served from 7 to 10, hot and cold selection available. Parking is only 10 euro. Restaurant is open till 10 pm.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
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4  Thank sarahyoung2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2017

We spent 3 nights in this nice, new hotel, situated in the centre of Budapest. Hotel room and bathroom were both excellent, buffet breakfast was good, parking lot is safe. I liked the green garden behind the building, next to the parking lot. Hope to return sometime!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
7  Thank Leopold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gold Hotel Wine & Dine

Address: Hegyalja ut 14, Budapest 1016, Hungary
Region: Hungary > Central Hungary > Budapest > Gellert Hill , Várkerület
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#69 Business Hotel in Budapest
#83 Luxury Hotel in Budapest
#94 Romantic Hotel in Budapest
Price Range: $59 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gold Hotel Wine & Dine 4*
Number of rooms: 30
Official Description (provided by the hotel):
Gold Hotel Wine & Dine is an attractive, new hotel with caring staff in central Budapest. We offer premium hotel rooms, 2-bedroom apartments, restaurant, terrace, meeting room, parking, garden & free WiFi. Make your stay more pleasant with half board & wine tasting. How much are you conscious? Our restaurant serves healthy foods, our eco hotel rooms are environment friendly. ... more   less 
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Also Known As:
Gold Hotel Budapest

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