I booked the hotel for two nights with my cousin. Our experience with the hotel receptionist was very bad.We arrived early at 11.30 & tired.Asked if the room is ready so that we can leave our bags but was dismissive and told us its not ready.Told him I made the booking more than a month ago but only greeted with "It doesnt matter, the room is not cleaned. You have to come back at check in time which is 2pm".I asked politely when is the earliest possible time the room could be ready.He said "Idont know, cleaners are not available at this time".Eighter you wait in the lobby, come back later on or go to the restaurant to wait. He wasnt welcoming & friendly at all! Not A good impression but I let it pass. While we were dining in the restaurant, the same receptionist passed our table swiftly & told us the room is ready. No eye contact. When we reach the room door, our swipe was not working.My cousin have to go down to inform the receptionist of which he replied "maybe you dont know how to use it properly"-which I think is so rude. No words uttered, He came up and true enough its not working. No apology given. The swipe thing happened twice in separate occassions.When we checked out, we left our 2 bags and 1 small bag (with sausages, cheese and souvenirs).The same receptionist, very cold and not engaging, just took our bags without giving us instructions on how to claim it. Again, I made no fuss and just get on with our planned activity.When came back to collect the bags, the small bag with souvenirs was missing.Apparently the hotel owner mistakingly took the bag home! Again, he made a rude remark that we shouldve packed our stuff altogether! I never encountered such a bad reception and I travelled all the time.We have to wait for almost 45mins for the bag. He even made a remark that anyway we have plenty of time to wait since our train is for 6.30pm! How rude. I asked him to book us a cab as we are running late for our next appointment. He said it only cost less than <20euros for a cab to the train station anyways. He ddnt even offer to compensate for the cab fare for the time we wasted!. I dont usually make complaints but this one has to be the most unpleasant, unprofessional staff I encountered. It really spoilt our memorable trip to Budapest.Not Impressed.Other than that, the hotel was clean but room needs updating, wifi is good & breakfast average. Location is a bit hilly to walk to and is a bit distant to city center. The AC is temperamental.
- Official Description (provided by the hotel):
- Gold Hotel Wine & Dine is an attractive, new hotel with caring staff in central Budapest. We offer premium hotel rooms, 2-bedroom apartments, restaurant, terrace, meeting room, parking, garden & free WiFi. Make your stay more pleasant with half board & wine tasting. How much are you conscious? Our restaurant serves healthy foods, our eco hotel rooms are environment friendly. ... more less
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- Also Known As:
- Gold Hotel Budapest