A nearby dental practice suggested the place as they send all their foreign patients there. After the first night my partner was covered with huge rashes but we thought it's the side effect of the medication he got from the dentist (however I discovered some tiny blood stains on the sheet). It was discontinued immediately but after the second night he looked even more eaten alive and I was also covered with bites and the sheet had more blood stain then previously.
During check-out I informed the receptionist about their bedbug infestation and wished to talk to a more senior staff but there were none on site. We were promised to get a phone call and was not charged for the two nights (seeing the horror).
Unfortunately no-one cared to contact us to discuss what happened and ensuring that the necessary steps will be taken to eradicate the infestation, so I've sent an email to the hotel, attaching some photos of my partner's condition. Instead of replying to the letter, they accused us at the dental practice for leaving without payment. So now I try to contact the authority to investigate the place and force them to deal with the issue.
The only one who handled the situation professionally was the receptionist and I do hope that she's not fired waiving the bill or not required to pay it back.
The management approach to handle the situation is below any standard!
I attach some photos of the bites. It's not necessarily that obvious as I had just small ones, but if you are hypersensitive, you can end up like my partner. The incident happened almost a 4 weeks ago and he's still covered with scabs all over his body.
Anyone could bring the bedbugs on site but they should NOT deny the infestation and should take immediate actions to isolate and eradicate it.
Meanwhile you should stay away from the place!
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- Also Known As:
- Luna Hotel Budapest