We stayed at the Regency Suites towards the end of 2011. We had stayed at this hotel before and previously thought it was very good. However on this occasion we were extremely disappointed. The standards have really gone downhill.
The buffet breakfast used to be excellent. This time it was exceedingly poor. It seems they have downgraded the quality of the food and are possibly working to a strict budget. It was not just one item - it was everything.
They used to have proper fruit juices. This has now been replaced by a machine that dispenses assorted cordial “juices” (the “slush puppy” type of machine). The juices were cheap, nasty diluting juices and consisted mainly of water.They have also replaced their coffee with a machine that does not dispense what I would consider "coffee". Basically it “dispenses” a lukewarm “liquid”. The hot chocolate was little different.
There was no real "fresh" fruit on offer, just a small “display” fruit bowl that had seen better days. The cold "meats" were of the cheap processed variety, namely, reconstituted “spam” or luncheon meat and they tasted as horrible as they looked. (There is a much better selection available in the supermarket just around the corner). The cereal consisted of just 3 bowls, again all of a very poor quality. The bread was often stale and the staff seemed very reluctant to replenish any of the items. The “cooked” section consisted of only scrambled eggs and small “cocktail” sausages cut in half (the type that come in small tins).
The rooms, although very large, were in need of some attention. As other reviewers have pointed out, there was a strong smell of stale cigarette smoke that seemed to linger. The carpets and some of the furnishings were also fairly shabby.
The hotel is in an excellent location, the reception staff were helpful and the free Wi-Fi was a huge bonus. However, I would not consider staying there again unless the hotel has an overhaul, in particular, the breakfast. It really was very poor and not of a standard you would expect from a 4 star hotel. The rooms would also benefit from a bit of a refurbishment.
- Official Description (provided by the hotel):
- A suite hotel in the heart of the city with free wireless internet and a full buffet breakfast included in the rate. Our Sky Bar on the top floor has excellent views of the Basilica and the city skyline. ... more less
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