I paid a huge amount, but when I arrived the room was tiny and boxy with no windows. When we complained the "head of PR" told us, "Do you think we've given you the worst room in the hotel? It isn't!" Which was hardly comforting. We asked for a discount and were very rudely refused ("everyone is paying as much as you"). Later on the receptionist told us we had been given free use of the hot tub as an apology, and to just call let them know what time we wanted it. We did, but they forgot and then said we hadn't called. It is a nice looking, clean place, but the service ruined it for us.
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- Also Known As:
- Arcadia Hotel Bratislava