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All reviews great hotel printing works shopping mall big free parking old town public areas great wifi adequate breakfast floor heating big hotel hotel is located rooms are big staff at reception nice stay easy access rooms are clean comfy bed
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Reviewed July 5, 2018 via mobile

This old building is beautifully restored and transformed into a spacious hotel. Large rooms, great lobby and huge restaurant, gives it a luxurious look&feel. Unfortunately some details were against us. Shower flooded, coffee at breakfast undrinkable... We were send away from the left site of the breakfast area without an explanation. While others people could sit there... strange staff... And this hotel is just a bit to far from the old town, to confortably walk the distance. It’s ok, not great...

Date of stay: July 2018
Trip type: Travelled as a couple
Thank L2556RDpauls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europa Royale K, Director of Sales at Europa Royale Kaunas, responded to this reviewResponded August 30, 2018

Dear Mr. Paul,
Thank you very much for your feedback and for choosing our hotel. Please accept our apologies that we have not met your expectations. You notes are valued and will be considered in our staff meeting.
Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2018 via mobile

Very poor attitude to conference customer's needs. Doesn't correspond to 4*. The conference rooms conditioned very poorly, you sweat inside in approx 30-35 Celsius. Audio installation is working or not - like in lottery. You must beg for quality.

Date of stay: May 2018
Trip type: Travelled on business
Thank JuditaJ5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europa Royale K, Director of Sales at Europa Royale Kaunas, responded to this reviewResponded August 30, 2018

Dear Ms. Judita,
Thank you for your feedback. We are happy that we solved our issue and you continue to use our services!
See you again in autumn!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 25, 2018 via mobile

My second stay in this hotel and everything got even worse.

I like the location and design of the reception and atrium, but you should no go further if you want to keep the good impression...
I stayed in different building than my colleagues, payed the same price, but still very different conditions.
Inmy room you could not throw the toilet paper to toilet, only to the bin. It is not the case in other rooms.
My room was also dated.

But the worst still comes. The “restaurant/ breakfast area” is terrible. Both in design, cosiness and first of all THAT WAS THE WORST BREAKFAST I CAN REMEMBER IN HOTEL.
Something that was probably never egg, waspresented like an omelet- look at the picture. In the jars were just un eatable picked vegetables and terrible salads, the rest you can see yourself...

I will never come back...

Date of stay: May 2018
Thank Ted_cz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europa Royale K, Director of Sales at Europa Royale Kaunas, responded to this reviewResponded August 30, 2018

Dear Mr. Ted,
Thank you for your detailed feedback! It helps us grow.
Please accept our apologies that room and breakfast did not met your expectations. We will do our best to solve this issues immediately.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 16, 2018 via mobile

The hotel was great location, and the receptionists gave us a great and friendly impression of the hotel (they really helped us a lot from looking for informations around). However all of the work they've done have been completely destroyed by the hotel bar's staff. During one afternoon after we finished with our seminar and continued with our group work, we decided to go to the bar's terrace to work on it. Since there are some coffee tables outdoor, we all came there to sit down thinking that we are allowed to sit on those area because we were staying at the hotel. But right after 5 minutes we've sit down, a female worker coming from bar brought the menu along and asked what we would like to order. Because we just had lunch and only wanted to work on our assignment, we replied "No thank you, but not this time". Then she didn't say anything, went back to the bar, but like 3 minutes later, she returned with a rage demanding us to leave if we don't buy anything ther (which said to be the rule). Because of that, we reluctantly had to buy a bottle of water. It was just ridiculous that the place wasn't crowded, her attitude as if we stole something from there and how she handled the situation. If sitting there without a drink is forbidden then at least make a note and stick there on the table so that we don't have to embarass ourselves. This is definitely coming from bad training of the staff from the bar.

Date of stay: May 2018
Trip type: Travelled on business
Thank Ville D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europa Royale K, Director of Sales at Europa Royale Kaunas, responded to this reviewResponded August 30, 2018

Dear Mr. Ville D.,
First of all, we would like to thank you for choosing "Europa Royale Kaunas" hotel.
Please accept my apologies for the staff in a restaurant. That is definitely not how we act in a 4* hotel and your comments will be discussed immediately in all staff meeting. All required measures will be taken as well. Additional training was held and we will do our best to avoid this kind of situations in a future.
Again, please accept our apologies for the restaurant service. We hope that you will give us another chance and will visit us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 8, 2018

The location was just great, very near to the old town and main train station. The staff was superb and impeccable. the room was clean and well designed. It definitely was a comfortable and stress-free weekend.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tipsformytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europa Royale K, Director of Sales at Europa Royale Kaunas, responded to this reviewResponded May 15, 2018

Dear Sir or Madam,
Thank you for such a nice feedback about your stay! We hope that you will choose our hotel for your next visit to Kaunas and also, will recommend us for your family and friends!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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