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All reviews freedom square samsung tablet old town relaxation area excellent hotel excellent stay perfect location excellent breakfast recommend this hotel superior room business trip few minutes walk visit tallinn reception staff konrad estonia spa
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Reviewed July 15, 2018

Location: even the property is not in the old town, yet the locations is still very convenient. Tram stop right outside the property. I read Tram 4 direct from airport. However, I used the hotel transfer that was just 12 mins from airport.
Convenience store across the street from the side. 5- mins walk will bring you to Toompea or the Old Town Square. 10 mins walk to Solaris or Viru shopping mall. Location is excellent for both business and tourists.

Room: good size room. good lighting. My room facing Freedom Square offers view of spectacular sunset that's priceless. Bathrobe, slippers, toiletries, iron w board and electric jug with choice of tea, coffee with honey. Good ventilation system. At first I worried there is no aircon. I do not find the room with any disturbing traffic noise as other posters reviewed.

Service: Generally front desk staff are very friendly. I just wish at check-in staff could give a more thorough intro to the facilities such as the Sauna, Spa and Gym even standard room needs to pay additional. Concierge provides good info. I am impressed with the Reservation Coordinator, she is extremely professional and helpful in room reservation and pre-arrival restaurant reservations.

Overall, it is a very solid local hotel chain. Travellers do not need to stay inside old town. I would definitely return.

Room Tip: Room facing Freedom square and not the sky window room
  • Stayed: July 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank yrtx4e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, General Manager at Hotel Palace, responded to this reviewResponded August 14, 2018

Dear yrtx4e!

Thank you for choosing hotel Palace for your stay and sharing the feedback with us. It is a real pleasure to see that you had a wonderful stay with us and enjoyed your time in Tallinn.
We will for sure have a look all your details brought out and look over the things where we could improve.

Thank you once again and we all hope to welcome you back in future in hotel Palace.

Best wishes,
Tendo Lindvest

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Reviewed July 15, 2018

Location tp old town is excellent. Staff is very polite and attentive. Breakfast was excellent larger than aberage staff tending to the buffet and dining area. Room was ample size with a super comfortable bed. Room had Stanley for your use. Minibar was actually cold instead of cool like most minibars, There is a full super market one block away on the same side of the street.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, General Manager at Hotel Palace, responded to this reviewResponded August 14, 2018

Dear Jim D!

Thank you for choosing hotel Palace for your stay and sharing the feedback with us here on Tripadvisor.
There is nothing better than to read such a wonderful review you have posted. Very happy to hear, that you have enjoyed your time here in Tallinn.
We all wish you a wonderful end of summer season and hope we can welcome you back soon in Tallinn.

Best wishes,
Tendo Lindvest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2018 via mobile

We stayed 5th, 6th and 7th of July 18, after a few small issues on checking in, which were resolved quickly we all thoroughly enjoyed our stay at the Hotell Palace. Hotel was very clean and modern. All the staff were very helpful, room was very clean, spacious and well fitted out with Samsung tablet and mini bar and spacious bathroom. Breakfast included a large choice of hot food including eggs cooked to order, local breakfast specialities, pastries and fruit etc. Location of the Hotel is ideal for exploring wonderful Tallinn, everything is within walking distance of the hotel and with it being less than 10 mins taxi from the airport couldn’t fault the location at all. All in all would thoroughly recommend.

Stayed: July 2018, travelled with family
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ott R, Front Office Manager at Hotel Palace, responded to this reviewResponded July 24, 2018

Dear Mark F,

Thank you very much for taking your time to write this detailed review about your recent stay with us at Hotel Palace!

We apologize for the small issues during check-in you may have encountered. It is thrilled to know that you have enjoyed a great stay at our Hotel and loved the room, our breakfast, location and of course our excellent team.

It is extremely blessed to have teams who are genuinely happy to be of service and offer the best hospitality to our guests. I will share your kind words with my team.

We cannot wait to see you again soon in the lovely town of Tallinn for another wonderful stay.

Warm regards,
Ott Riiel

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Reviewed July 13, 2018 via mobile

We stayed at the hotel for 3 nights and couldn’t fault it. It’s convenient location made it very easy to get around.

The rooms were very comfortable, the breakfast had a very good variety. We even managed to use the pool and the saunas, which were a real bonus to us. Staff were always ready to help.

We’d stay there again!

Stayed: July 2018
Thank Waruna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, General Manager at Hotel Palace, responded to this reviewResponded July 23, 2018

Dear Waruna S!

Thank you for staying in hotel Palace during your time in Tallinn!
It is only pleasure to see, that you very much enjoyed your stay with us. Thank you also for taking the time and sharing it here in Tripadvisor.

We all wish you a great summer and hope to welcome you back soon.

Best regards,
Tendo Lindvest

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Reviewed July 12, 2018

Nice and clean rooms. Quiet and relaxing athmosphere. Very comfortable vedspis. Very good breakfast. Very helpful and nicestaff. We very much enjoyed our stay in Tallinn and at Palace Hotel. If we come to Tallinn again, we will choose Palace Hotel.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank larsbrander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ott R, Front Office Manager at Hotel Palace, responded to this reviewResponded July 24, 2018

Dear larsbrander,

Thank you very much for your most positive feedback about your stay at Hotel Palace!

I am thrilled to know that you have had an excellent stay with us and we have met your expectations in every way.

Making our beloved guests feel special is the top priority for the entire team here at Hotel Palace and it gives us great pleasure knowing that we have managed to make you feel so.

We certainly look forward to welcome you back one day!

Warm regards,
Ott Riiel

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