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Katerina L
New York City, New York

Be aware of scam

1.0 of 5 bubblesReviewed Dec 23, 2020via mobile
Be aware of scam! Do not let them trick you into promotion with the boat excursion. The promotion includes 90 minutes presentation of their property that they want you to buy. Of course, when they selling you the boat tour, they mislead you about this presentation make it seem short and sweet. After we realized we don’t want to waste 90 minutes of our time, turns out we cannot cancel this reservation for the boat and we had to pay additional $130 in order to keep it. The marketing team representative Kinsalynn Carpenter is very unpleasant to deal with and has no idea what is customer service.
Date of stay: December 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wyndham Destinations, Owner at Margaritaville Vacation Club - St. Thomas, responded to this review
Responded Jan 18, 2021
We're sorry to hear you had an unpleasant experience with our sales staff during your stay. This is not the kind of service that we want to provide to our guests, and we appreciate you bringing it to our attention. We'll make sure to pass along your feedback to our resort team so they can look into it for you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed December 22, 2020

Clean, convenient, great service. Our trip to Margaritaville started with great service from the front desk staff, Shenique did an excellent job. She was warm, inviting, helpful and fun. She took very good care of us. Both pools are fun, we preferred the pool on the hill. One of our days, the kids were in the pool from noon until 10pm. Anytime we needed housekeeping items, we received them quickly. The resort staff is friendly and helpful. If you stay in the buildings on the hill, there is a lot of stair climbing to the pool etc but there are staff on golf carts if needed. Excellent stay. We booked thru air bnb,
Good choice.

Date of stay: December 2020
Trip type: Travelled with family
Thank Jefhed1010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 12, 2020 via mobile

First, I have no idea why this isn’t rated a 5 star. I took my Son, daughter-in-law, & 2 granddaughters ages 8 & 4.
With Covid, we decided to go away for a Christmas vacation to St Thomas instead of buying presents that get tossed aside as soon as they are opened.
The restaurant didn’t get very good reviews but we ate there several times and we were never disappointed.

The resorts beach was not great to swim in however coki beach a short walk, totally made up for the resort beach.
Both pools were very nice and we enjoyed them both.

We were in building 8 in a 2 bedroom Presidential suite and it was FABULOUS!!
I am all about the view and this room definitely had an amazing view!!

For getting around the island I strongly recommend you use Franko & Brenda taxi service. I booked them on line to pick us up and take us back to the airport. We used them throughout our trip as our personal taxi service and they were so AWESOME are such a sweet couple. They take such pride in their service and are also very informative. Another very strong suggestion is to go to the grocery store from the airport which is included in the price of transport to and from the airport.

The entire trip we all said how amazing our trip was!! We went to a different beach everyday and St John Maho Beach was my personal favorite.
Best decision ever to go to St Thomas for Christmas instead of buying useless present. Memories that last forever!

Date of stay: December 2020
Trip type: Travelled with family
9  Thank pennyangers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 10, 2020

When you arrive, go to the bar and ask for Jay, great drinks and great person, his travels and life journey will make you love him. Natalie in the restaurant is terrific. We sat in her section each day for a reason, sweet, nice and wonderful. Go see Ziggy at the sailing OMG what a terrific sailing experience. Rooms are awesome and clean. Golf cart arrived every time I called within mins. We love it there and we will go back. Have fun Tell them all Mimi and Mark sent you.. SO MUCH FUN

Date of stay: December 2020
    • Value
    • Cleanliness
    • Service
2  Thank 10debran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 9, 2020 via mobile

I think because of COVID we were able to rent here through Airbnb for a very good rate. The resort is beautiful with some of the most wonderful landscaping I've seen in the Caribbean.
Our studio was on the second floor of Building 4 had a great standing view of the pool and ocean;however when seated in the comfy chairs we faced a solid balcony wall 🤨. The room had a nautical vibe and was equipped with frig, microwave, Margaritaville blender and dishwasher as well as table and sofa. The bathroom was beautiful with a large shower and the bed was sooo comfy.
Occupancy was low so social distancing was easy even at the pools and beach. Tables in the restaurant were appropriately spaced and the staff masked.
Staff was very friendly and helpful.
We opted to take a sunset cruise at a reduced rate in exchange for their vacation club spiel. While it was promised we would be out in an hour and told them from the start we weren't buying it dragged on and made us rush through lunch before heading to the airport, a bit stressful. Be warned. The cruise was great but paying full price might have been worth it to avoid the sell.
We stayed 3 days so we're ok staying at the resort but a car might be nice for a longer stay. Coki beach is walkable distance.
Overall a great experience and would enjoy a return visit.

Date of stay: November 2020
Trip type: Travelled as a couple
2  Thank Deborah E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 8, 2020 via mobile

I've been to St. Thomas a number of times but this was my first at Magaritaville. We (couples trip) came for a quick weekend getaway. The property is large & sits on the beach which is nice. They have different room options with a Studio, 2 Bedroom & 3 Bedroom. So they have something for every family size. They have a couple of restaurants on the property as well. The staff all over the property was great. From the people who checked us in to the guys who drive you from one of the property to the other, to the waitstaff and everyone in between. Vacationing in a COVID world is a little different but Magaritaville do a good job making it feel as comfortable as possible.

Date of stay: October 2020
Trip type: Travelled as a couple
4  Thank SDot313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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