Beautiful room! The resort upgraded the rooms !! I love the updates. There are now kitchenettes in the rooms. The sunrise and sunset views are as amazing as I remember and the sound of the calm of the sea makes the room stay perfect. Glad I went back .Can’t wait to visit again!
Horrible experience from checking in, restaurant is under construction. No accommodations or help from owner. After traveling with 2 children all day. No running water from restaurant or bar. Manger did not accommodate us at all. Do not stay here.
Good afternoon Angela,
We are very sorry that the restaurant was closed for improvements during the first night of your stay. We have made the necessary changes to make sure that no one else is surprised after a long day of travel. We will continue to work to both improve our property and our guests' experiences, thank you for your valuable feedback.
First I want to say positive things about the experience. The view is beautiful, the room is very clean and the food and drinks were good. The website paints a picture I suppose of the past. It is not like that now although it has tremendous promise which is sad. The TV never worked despite several people trying and I’m not sure they had the experience to address the problem anyway. The bar had no fruit for the first four days of our visit and the pool was filthy most of our stay. Again the staff caring for the pool on occasion probably didn’t know what to do to care for a large pool for guests in order to keep people from getting sick. The grounds are disappointing. There were old wet towels laying around the pool area all week! No one cleans up. I don’t understand it. I think it has such promise and makes me sad that whoever owns this hotel is claiming to be fixing it up but not succeeding! If you look at reviews all the way back to 2019, guests are saying the same things. The hotel response is promises of improvements but I don’t see them. TripAdvisor should have better standards in helping people decide where to stay. I’ll be back but not here sadly.
Good afternoon Deborah,
Thank you for taking the time to provide feedback on your recent stay at our resort. I appreciate your positive comments about the beautiful view, clean rooms, and good food and drinks.
However, I sincerely apologize for the issues you encountered during your visit. It is disheartening to hear that the TV in your room did not work despite our team's attempts to fix it. I will revisit our training procedures to make sure that we can better address the needs of our future guests. As a result of your feedback we have increased our grounds patrol to make sure that the pool and all other areas are kept to our high standard. We take your concerns seriously, and I assure you that we are actively working on enhancing our property to meet the expectations of our valued guests. We appreciate your patience and understanding during this process and I hope you can give us another opportunity to exceed your expectations in the future.
My husband and I spent a week at Tamarind Reef. Our room was exceptional . . clean, spacious and included a beautiful view. We were met with friendly faces everyday which made our stay all the more enjoyable. The housekeeping staff, maintenance, restaurant and bar staff and front desk were all there to make our experience the best it could be. I would strongly recommend Tamarind for couples, families and those looking for a most convenient location in which to explore the island.
Good afternoon Pat,
I am thrilled to hear that you and your husband had a memorable stay at our resort. While the rooms and view are excellent, its our team at Tamarind Reef that sets us apart. I will be sure to share your compliments with everyone, its feedback like yours that drives us to continue to provide excellent experiences. Thank you once again for choosing Tamarind Reef, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.
We traveled to St. Croix for a quick weekend getaway with the our 10 year old and 8th month old arriving late Friday Night - From Check in to Check out we had such a great time. Traveling with an Infant they had set up a pack and play for us in our room before we arrived making it easy to get to sleep upon arrival. We went to early breakfast Saturday at the Deep End Grill and had a great leisurely breakfast - we hung out by the pool, relaxed at the beach and relaxed on the beach front porch. The room was updated with clean finishes and nice touches that made the stay great.
Good afternoon William,
I'm glad that your family enjoyed a relaxing getaway at Tamarind Reef Resort! We understand the importance of sleep when traveling with young ones and I'm happy to hear that you were able to get some much needed R&R. We hope to welcome you back soon!
Safe Travels
-Campbell Alexander
Hotel Manager
