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All reviews rooftop pool art and soul minutes walk from union station special shout counter space fire station front desk capitol hill fitness room recommend this hotel location is great checking in nice hotel excellent stay sight seeing comfortable beds would stay here again
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Reviewed September 18, 2018

Arrived on Friday14th September 2018 for the weekend; looking forward to my first trip to Washington. It's a great location and so I thought great!. Once I entered the seventh floor room I noticed the poor condition of the bathroom and the noise from the hallways and other rooms. That evening instead of having a peaceful night all I heard until 3am in the morning was staff having conversations on their phones at full blast and other customers running and screaming down the corridors. The sound proofing in the rooms was appalling. when I complained in the morning the reception staff just shrugged their shoulder and said well madam its the weekend! The menu for the room service and the restaurant isn't great and doesn't really cater for vegetarians. The room did not have a fridge or a minibar and the hallways smelt. On the whole the hotel is a 2-3 star hotel at best. I'm sure there are better hotels in the area (opposite is the Hyatt).

Room Tip: good location
  • Stayed: September 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank DrChoudhry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at The Liaison Capitol Hill DC, responded to this reviewResponded 4 weeks ago

Dear Dr. Choudhry -

Thank you for staying with us and for sharing your comments so that we can continue to improve our service and the overall experience for our guests. I apologize that any part of your stay was impacted by noise anywhere in the hotel. I have shared your comments with our entire team as well so that we can identify and address noise concerns for guetss in the future. While the team doesn't use phones or radios for communication on floors, there was obviously a lack of addresing noise in a hall at night which should never be the case. We do hope to have the opportunity to host you again where we promise to deliver the experience you expected when you booked with us. Thank you.

Jeff Brainard
Area General Manager

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Reviewed September 17, 2018 via mobile

My wife and I spent a week at the liaison hotel and found it was located in a perfect spot. Close to restaurants, bars and the train station. The staff was helpful and very accommodating to our needs. We highly recommend this to anyone staying in Washington.

Stayed: September 2018, travelled as a couple
Thank rudysuz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at The Liaison Capitol Hill DC, responded to this reviewResponded 4 weeks ago

Dear rudysuz1 -

Thank you very much for being our guest at the Liaison and for sharing a very positive review. I enjoyed sharing your comments with the team as well as highlighting the difference a smile and positive interactios can make with our guests. We hope to have you back again soon and earn a five star review as your comments will help us continue to focus and create an even better service experience going forward.

Jeff Brainard
Area General Manager

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Reviewed September 16, 2018

Spent a week at The Liaison booking two rooms. Areas are undergoing renovation, but the rooms we had (we had four - initially we asked for adjoining rooms, but they weren't, but the hotel staff were very accommodating and we then moved to the 9th floor - the staff organised the bag move as well). Compared to the UK, the rooms were like staying in a suite! Coffee-making facilities replenished every day. Rooms were kept clean daily. Nice hot powerful showers. Massive TV. Large, comfortable beds. Location is great. 7 minutes walk from Union Station and The Capitol (look out for the Corner Bakery Cafe about 4 mins walk away for breakfast!) Special mention to Eyad and Jessica for their help. Great ambassadors for The Liaison. (sorry for the delay in reviewing!!).

  • Stayed: August 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at The Liaison Capitol Hill DC, responded to this reviewResponded 4 weeks ago

Dear Terry H -

Thank you so much for staying with us at the Liaison Capitol Hill and thank you too for your patience as we were working to improve our property during your visit. We really appreciate the great comments on the team, especially Eyad and Jessica, and also love that our rooms, location and amenities all worked well for your visit! We hope to have you back again and promise to deliver another great experience!

Jeff Brainard
Area General Manager

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Reviewed September 14, 2018 via mobile

Good location; decent accommodations; no frills. Some staff helpful others not. No big deal, just mind your expectations.
Details to meet 200 word minimum...
The room is tiny for a family of four, no fridge and 1 bottle of water and no 7/11 nearby. My advice, stop at a 7/11 before you get here and get drinks and snacks. Also park around the block for 25 per day in a garage and take public trans to get around. Again hotel is not bad just not impressed.

Stayed: September 2018, travelled with family
1  Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at The Liaison Capitol Hill DC, responded to this reviewResponded 4 weeks ago

Dear B C -

Thank you very much for staying with us in DC. We appreciate the time taken to share your experience with us so that we can continue to improve the service we deliver to all of our guests. Your comments have been shared in all of our stand up meetings as it is critical for every team member to understand their impact on our guests' experience as our goal is for every guest to have a completely positive experience throughout their visit. We hope to have the oppotunity to host you again so that we can demonstrate an even better experience for you and your family. Thank you.

Jeff Brainard
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2018

Great hotel to stay in because of its location. Clean, very friendly staff, lovely comfortable room and good food if you want to eat at the hotel too. Would definitely stay here again. 20 minutes walk from Union Station and the start of the Big Bus Tours.

Stayed: September 2018, travelled with family
1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at The Liaison Capitol Hill DC, responded to this reviewResponded September 14, 2018

Dear Susan S -

Thank you very much for being our guest at the Liaison Capitol Hill. We appreciate the kind words about our team and love that our location, amenities and service all were a plus during your visit. The best compliment we can ever receive is the promise to return and we appreciate and value that very much. We look forward to hosting you again and promise to deliver another outstanding experience. Thank you.

Jeff Brainard
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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