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Reviewed November 12, 2020

Highly recommend the Sofitel Washington DC. The location was amazing, the hotel beautiful, super comfortable beds and a great shower! The staff were extremely accommodating and helpful - I stayed during Covid and felt safe here at all times.

Date of stay: November 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank catsherwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronique Stalport, Guest Services / Front Office at Sofitel Washington DC Lafayette Square, responded to this reviewResponded November 13, 2020

Bonjour!! Thank you so much for the great review following your stay at the Sofitel Washington DC! We really appreciate it and look forward to welcoming you back in the near future!

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Reviewed September 18, 2020

We stayed in a luxury room. There was a lot of natural light in the room, extremely comfortable bed, and very clean. There were a few things missing though, especially considering it was more than a one night stay, and due to COVID, they do not enter rooms during the stay. We only had two pillows rather than four. We had one bath towel total, a partially stocked mini fridge, a broken espresso machine with only one espresso cup and one regular espresso. Overall, the room was under stocked with things we needed. We had to call for more towels, pillows, espresso, cups, and a new espresso machine. They brought them right away; however, I felt that we should not have had to ask at all for things, like more than one bath towel in the room for example.

The hotel is in a great location, near The White House. I would recommend staying here; however, for it being rated 5 stars, I would’ve expected the room to have had all the essentials we needed without having to ask.

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank CCC1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronique Stalport, Guest Services / Front Office at Sofitel Washington DC Lafayette Square, responded to this reviewResponded October 2, 2020

Bonjour,

Thank you so much for proving feedback following your stay at the Sofitel Washington DC. We love to hear that you enjoyed the bed and light in the room and we thank you for sharing your comments about the room amenities. We look forward to welcoming you back in the near future.

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Reviewed September 16, 2020

On a random road trip around VA we found the Sofltel Washington DC to have amazing rates for a five star hotel, so naturally we booked two nights in a suite. We were greeted with nothing but smiles and moved to our room, which had been upgraded. Our jaws dropped as soon as we opened the door to our spacious hotel accommodation and wonderful city views. The king size bed might be the most comfortable bed I've ever slept in. Every time we entered or exited the site the staff was overly nice and pleasant to talk to. We could easily walk anywhere we wanted to in the city and took lime bikes to tour the monuments. We fell so much in love with this hotel that we actually pushed back our flight home a day in order to enjoy the room for one more night.

Room tip: If you can afford to upgrade to one of the suits it is well worth it.
Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank F9336UTsarahg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronique Stalport, Guest Services / Front Office at Sofitel Washington DC Lafayette Square, responded to this reviewResponded September 17, 2020

Bonjour,

A huge thank you for the wonderful comment. We love to hear that you enjoyed your stay with us, and specially that you liked our suite (and our so comfortable beds!), the location and the friendliness of the staff. We will ensure to share your great feedback with the team.

We look forward to welcoming back in the near future,

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Reviewed September 6, 2020 via mobile

We stayed here over Labor Day weekend for 3 nights. Best thing about Sofitel DC is employees. Everyone we dealt with tried their utmost to be as helpful and accommodating as possible.

Lobby small, but beautiful and elegant. Check in a breeze. Wonderful front desk personnel.

Our first room was a superior but if natural light is important to you, avoid this category and go up to luxury. The difference was night and day (literally) and the difference in cost is not significant. Front desk kindly upgraded us after we voiced concerns about the first room.

Second room was absolutely gorgeous, stylish, sophisticated. Super comfortable bed, luxury linens, nespresso maker, large TV, gorgeous furnishings, marble bath, LANVIN toiletries, plush towels.

We had drinks and small plates at Opaline. Very nice. Again, wonderful employees! The blackberry mule was delicious, truffle fries yum, and macarons were perfection.

There is virtually no service at the hotel, no restaurant, breakfast, room service, housekeeping, valet. The housekeeping part was difficult to swallow, but we understand these are unprecedented times. I did call around to some of the other 5 stars in the area and found they have similar policies.

Employees made what was initially a disappointing experience a lovely one. We thank them all.

Date of stay: September 2020
Trip type: Travelled with family
3  Thank AnjanieN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronique Stalport, Guest Services / Front Office at Sofitel Washington DC Lafayette Square, responded to this reviewResponded September 7, 2020

Bonjour,

Thank you so much for the wonderful feedback you provided following your stay at the Sofitel Washington DC. It is great to see that you enjoyed your time with us and specially that you liked our luxury room and Opaline Bar. We love hearing great comments about our team members and we will ensure to share your feedback with everyone at the hotel!

We look forward to welcoming you back in the near future,

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Reviewed August 24, 2020 via mobile

The rooms are very nice and the bed is very comfortable.

The location of the hotel is great because it’s close to the White House.

However, the service is not great and they are not very luxurious in few minor things.

Examples: we arrived with a baby and asked for a crib before going, reiterated in reception upon arrival and still we had to call to have this crib. Nothing major but when you are tired after a long trip, you would like to have everything you asked for taken care of.
Again, the number of towels or soaps are very limited so if, for any reason, you waste one, you have none left.
Other things like the ones above showing not a great service you would expect.

So I would recommend this place but I would also suggest the management to make an effort to upgrade the service.

Date of stay: August 2020
Trip type: Travelled with family
2  Thank rossanab261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronique Stalport, Guest Services / Front Office at Sofitel Washington DC Lafayette Square, responded to this reviewResponded September 7, 2020

Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. We ar eahppy to hear that you enjoyed our rooms and specially our Sofitel beds. I am sorry that the service did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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