We love Gallaudets campus, and to get the opportunity to stay there was fantastic. I will say the room, and the hotel were fantastic. The staff needs some help. My husband arrived before me and checked in, however they checked him in under the wrong name. When I arrived they said our reservation hadn't been checked in yet, but I knew they were there. It was late and he was in bed, so I wasn't sure of the room number. The desk attendant gave me keys to a room, and I went and it was an empty room and then she charged me for two rooms! Then she fought with me that they hadn't checked in. Finally he woke up and told me the room they were in. The next day when more family arrived with the same last name, they gave them keys to our room and not their room. They really need to fix the system and the communication. They never offered an apology for all of the mix ups, or any type of service to make us more satisfied.
The rooms are clean and spacious, the bedding is nice, the grounds are gorgeous. More
- Breakfast included