My husband was attending a conference and we stayed at this hotel. I was a bit concerned about bed bugs due to other reviews, but we did not have any issues. The hotel is very "grand" with a beautiful lobby and spacious rooms. Internet access is not included in the room cost. We purchased wifi access, but were unable to connect. The hotel could not resolve the connection problem and directed us to technical support. Technical support was very rude and we were on the phone with them for about 3 hours! My husband actually missed part of the conference. He really needed the internet access for a work project. I also heard other people complaining of internet issues.
The hotel manager finally gave us a device (a sort of wifi card) to connect to the internet. They also deducted the internet charge and gave a small percentage off of the room charge.
If not for the internet connectivity issues, this would have been an awesome hotel. However, the internet is crucial for a lot of business travelers and most cannot waste time on the phone with tech support. I am thankful that the manager resolved our problem. I would only hesitate to stay here if I absolutely needed internet service. Otherwise it is a fine hotel in a great area close to the convention center and Chinatown.More
- Free Wifi