My husband was attending a conference and we stayed at this hotel. I was a bit concerned about bed bugs due to other reviews, but we did not have any issues. The hotel is very "grand" with a beautiful lobby and spacious rooms. Internet access is not included in the room cost. We purchased wifi access, but were unable to connect. The hotel could not resolve the connection problem and directed us to technical support. Technical support was very rude and we were on the phone with them for about 3 hours! My husband actually missed part of the conference. He really needed the internet access for a work project. I also heard other people complaining of internet issues.
The hotel manager finally gave us a device (a sort of wifi card) to connect to the internet. They also deducted the internet charge and gave a small percentage off of the room charge.
If not for the internet connectivity issues, this would have been an awesome hotel. However, the internet is crucial for a lot of business travelers and most cannot waste time on the phone with tech support. I am thankful that the manager resolved our problem. I would only hesitate to stay here if I absolutely needed internet service. Otherwise it is a fine hotel in a great area close to the convention center and Chinatown.
- Official Description (provided by the hotel):
- Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hyatt Washington Hotel Washington Dc
- Grand Hyatt Washington Dc
- Hyatt Washington Dc
- Washington Dc Hyatt