Mary, we regret to hear your stay did not meet your expectations, especially concerning the cleanliness and the air conditioning in your room. Our intention is always to provide a comfortable and enjoyable experience. We also apologize for any inconvenience you experienced regarding the shampoo and body wash replenishment. It's important to us that every guest receives thorough housekeeping service, and we regret any oversights.

Your comments have been noted and shared with our team members, who continually work to improve the overall guest experience. We sincerely value your feedback and appreciate that you took the time to share it with us. We hope that you'll consider giving us another opportunity in the future to provide the level of service we're known for.

CrishaFS, we deeply appreciate your high praises for The Beacon Hotel. We're thrilled to hear that your encounter with our team members left a lasting impression. Their dedication to providing excellent service is one of our core values and it's wonderful to hear when they hit the mark. Your appreciation for the forethought we put into our parking facilities also didn't go unnoticed. It's heartening to hear that our emphasis on a sanitary and agreeable atmosphere resonated with you and your husband.

We recognize the nostalgic charm our accommodation has and we're constantly looking for ways to freshen up and improve. Your focus on cleanliness and comfort guides us in ensuring that we maintain high standards for all our valued guests.

Thank you for your feedback. It's great to hear you found the hotel's location convenient and the neighborhood secure, aligning well with the ease of a brief stay.

However, we take note of your comment about the lighting in the rooms and bathroom facilities. It's our continuous endeavor to optimize all aspects of guest comfort, including the practicality of room setup and functional details. This extends right from ample lighting to varied facilities such as kitchen amenities.

Your experiences are significant to us and provide vital points of improvement. We value your remarks and will incorporate any necessary changes to enhance the overall experience for our guests. We look forward to the chance of having you stay with us again in the future.