Mimi at the beacon bar and grill made my experience worth every cent. She was friendly, attentive and great in service. We need Mimi in our state, I appreciate the humbleness. She made great drinks and provided excellent service as my drinks became empty
Keliab2019, we're thrilled that you found great value in your experience at The Beacon Hotel, particularly with your experience at the Beacon Bar and Grill. It sounds like Mimi, one of our hardworking team members, played a vital role in making your visit special. Thank you for acknowledging her friendly demeanour and efficient attentiveness.
There's nothing more satisfying for us than knowing our guests are enjoying themselves to the fullest, and it seems like you did just that, especially with the skillfully prepared drinks. We're grateful for such positive feedback, and we'll pass along your kind words to Mimi.
My wife and I spend 4 night in this hotel.
The room was not clean .
The fan coil was old and very noisy and when you turn it on it was too warm and when you turn-it off
The room was cold ( no adjustment).
They charge s resort fee and wifi was terrible.
There were two small elevators usually crowded.
The location is good .
I think I had lots of better choice in dc with this budget.
We appreciate the the time you took to share your experience. We are naturally disappointed to hear about the maintenance and cleanliness concerns. Please be assured that regular upkeep is a top priority. Your note about the temperature control issues has been shared with our technical team for review. We're sorry to hear about the unstable Wi-Fi connection, and the inconvenience experienced with the elevators. Our aim is to provide as many services and amenities included in the resort fee as possible. We value your comments about the location, and it's regrettable that you feel other options might have been a better fit. Your experiences have been noted and will contribute to our ongoing efforts to provide better service and facilities. We earnestly hope that you will give us another chance to serve you better in the future.
The location was good. The cleanness was very poor. The air conditioner was very bad with loud voice and i had to wake up many times at night to turn it on or off and it was not automatic.
The room was very small. The house keeping did not clean the room very well and even she did not put the shampoo and body wash in their own place when they clean the room.
Also When we arrived the body wash bottle was empty and i called reception and told them but no one came.
They even did not all shampoo and body wash bottles check when they want to give the room to a person who just check in.
Generally it was not cost benefit.
Mary, we regret to hear your stay did not meet your expectations, especially concerning the cleanliness and the air conditioning in your room. Our intention is always to provide a comfortable and enjoyable experience. We also apologize for any inconvenience you experienced regarding the shampoo and body wash replenishment. It's important to us that every guest receives thorough housekeeping service, and we regret any oversights.
Your comments have been noted and shared with our team members, who continually work to improve the overall guest experience. We sincerely value your feedback and appreciate that you took the time to share it with us. We hope that you'll consider giving us another opportunity in the future to provide the level of service we're known for.
Nice budget hotel to stay in especially something closer to all memorials. All staffs are respectful and very kind to assist us and answered all our questions. I like the valet parking to help ensure the safety of our car. Rooms are little bit dated but it’s clean. My husband and I are not particular about the design of the room. Our focus are cleanliness and comfort.
CrishaFS, we deeply appreciate your high praises for The Beacon Hotel. We're thrilled to hear that your encounter with our team members left a lasting impression. Their dedication to providing excellent service is one of our core values and it's wonderful to hear when they hit the mark. Your appreciation for the forethought we put into our parking facilities also didn't go unnoticed. It's heartening to hear that our emphasis on a sanitary and agreeable atmosphere resonated with you and your husband.
We recognize the nostalgic charm our accommodation has and we're constantly looking for ways to freshen up and improve. Your focus on cleanliness and comfort guides us in ensuring that we maintain high standards for all our valued guests.
Clean functional hotel for a brief stay. Easy walking distance to all attractions. Safe and good neighbourhood. Rooms r bit dark and light was insufficient but overall a decent one to stay. They do have kitchen amenities and microwave etc. Bathroom shower is too small esp for taller people.
Thank you for your feedback. It's great to hear you found the hotel's location convenient and the neighborhood secure, aligning well with the ease of a brief stay.
However, we take note of your comment about the lighting in the rooms and bathroom facilities. It's our continuous endeavor to optimize all aspects of guest comfort, including the practicality of room setup and functional details. This extends right from ample lighting to varied facilities such as kitchen amenities.
Your experiences are significant to us and provide vital points of improvement. We value your remarks and will incorporate any necessary changes to enhance the overall experience for our guests. We look forward to the chance of having you stay with us again in the future.
