I stayed at TT from July 29th-Aug 2nd. We really enjoyed our stay in area C. The only thing I can suggest to update the electrical system in area C because most of them don't work and we have to bring a really long extension cord just to get electricity.
Perfect for a quick weekend getaway with friends and family! The pool was a great place to spend the day all together!
Thank you for sharing your positive feedback, and we can't wait to have you back for another fantastic experience! It's fantastic that you enjoyed the pool area during your stay. We are delighted to hear that you had a wonderful weekend getaway at our property with friends and family.
We had a great relaxing stay. The staff took care of our needs and concerns. We will definitely be recommending others to Thousand Trails.
Our team is dedicated to providing excellent service, and we are glad they took care of your needs and concerns. We can't wait to welcome you back in the future. Thank you for recommending us, we appreciate it greatly. We are delighted to hear that you had a great and relaxing stay at our property.
the new section is great as well as all the upgrades to most of the common areas. can't wait until the other sections are upgraded as well! the staff as always was friendly and helpful.
We're delighted that you enjoyed the new section and upgrades at our property. Thank you for your positive feedback! We appreciate your kind words and can't wait to welcome you back for the full upgraded experience in the future. Our team takes great pride in providing a friendly and helpful experience for all our guests.
The information we were given was consistently inconsistent! From our first phone call to the info on the website, to the info by given by staff on our visit, nothing was the same. We paid for wifi but could not receive a signal all weekend. One of our beds in one of our cabins was broken and we couldn't reach anyone to help us with it. The bathrooms by where we were gathering were locked at dusk and we had to drive to our cabin to use the facilities. Our guests were turned away because they didn't have a pass, but they couldn't reach us to get their passes because we had no signal.
Thank you for sharing your experience with us. Your feedback is important for enhancing our service for future guests. We regret the inconsistencies in information, wifi connectivity, and the broken bed during your stay. We understand the inconvenience regarding bathroom access and guest pass issues.
