The staff and hotel was excellent and very accommodating during a very complicated time for travel. I was apprehensive about traveling and staying in a hotel during covid, but had a medical procedure that could not be postponed. The hotel was clean and adhered to covid guidelines without sacrificing customer service. More
Booking.com
Booking.com
Taking safety measuresBooking.com
Hotel experience was good. Check in and check out process was quick and easy. I appreciated that all the staff were really professional and nice. My room was decent, it had all the essentials that is needed to have a functional kitchen. Microwave was small but mighty, it really heated up my food well. Fridge was small and mighty as well, although it was a mini fridge but kept all my food cold and ice cream froze. AC was really loud so I tried to keep on only when I was out of the room. The bathroom and bed were clean, I just felt that it could have been a little more updated and maybe the light shield could have switched out because mine had dents in them which was a little unwelcoming. Overall, a wonderful stay. best part about my stay was the parking, i loved the parking being right in front and that there was security at night.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.
Please know that we will address the issue regarding the a/c unit with our maintenance staff and get this issue resolved, as well as the dented lamp shade.
I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
This Resort was excellent for the whole family. Staff member MARINNA assited us in all our needs. Make sure you go see MARINNA for any assistance when you go to visir!!!!! THE FAMILY AND I WILL BE COMING BACK FOR SURE!!!
Thank you so much for taking the time to fill out our guest survey. Here at Hyatt we take every response into consideration as it allows us to continually grow as a team and as a hotel. I am glad that we were able to meet your expectations and provide you excellent service. We do our very best to try and care for all of our guests so that they can be their best. Thank you for deciding to stay with us and we hope to see you in the near future. If there is anything that I can do to be of any assistance to you now or in the future feel free to reach out to me directly. I hope you have a great start to your week!
Conveniently located across the street from California Adventure Park. No oven, but a working kitchen for your longer stays. The price was low for the quality of the room. Parking is also going to save you money.
Thank you for taking the time to share your input about your stay with Hyatt House! Know that feedback such as yours is greatly appreciated. I am pleased to hear you and the family enjoyed yourselves while staying with us.
If there is anything else you and the family may need next time please let us know! We always welcome constructive feedback as well. Have a wonderful day!
So I booked Hyatt Place Anaheim originally, but that location was experiencing low occupancy and forwarded my reservation to Hyatt House Anaheim. I was placed in a Studio 2 Queen on a higher floor. I had a feeling of quiet luxury and freedom not normally enjoyed in a hotel of this size. I actually forgot which room I was in (it was very late) and got lost in the maze of hallways.
Stay was eerily quiet and I'm sure all... ten (?) of us guests enjoyed our stay. I had a nice workcation and appreciated that they kept the pool available for us. The compact kitchenette is extremely nifty - just enough for a small family and perfect for individuals.
I understand other customer concerns about hotel value right now, with all the reduced services & amenities. I think the value is about what is expected under a pandemic at a premium location. Also I think service was fast and courteous - hotel director calling me minutes after I booked and then emailing me to assist with an issue.
I think a limited-offer workcation package that includes parking would suit most hotels well right now, especially this one. Overnight Parking is expensive at $22 to sit in a deserted area along Katella and Harbor. Still, based on some nice promotions and the impressive facility, I did not mind doing two nights here and I actually had fun.
This is a very nice hotel. I recommend it if you need some space right now and want to enjoy the Hyatt brand and take advantage of current promotions. I'll probably be back later this month to try the bigger rooms and swim.
Thank you so much for taking the time to fill out our guest survey. Here at Hyatt we take every response into consideration as it allows us to continually grow as a team and as a hotel. I am glad that we were able to meet your expectations and provide you excellent service. We do our very best to try and care for all of our guests so that they can be their best. Thank you for deciding to stay with us and we hope to see you in the near future. If there is anything that I can do to be of any assistance to you now or in the future feel free to reach out to me directly.
Breakfast during COVID was a bruised banana and pre-packaged muffin. Quite a bit different from the "awesome" breakfast I read about in the reviews. There was also a surprise $22 per night fee charged for parking. The hotel was fine and clean, but for what I ended up paying, I do NOT feel it was a good value at all. Prices per night need to be adjusted to take into account the weird time we are all living in right now and any hidden fees need to be applied to the price at the time of making a reservation.
We hope you'll accept our sincerest apologies for falling short on our high service standards. While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience
