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“It’s ok for a quick meal”

The Cheesecake Factory
Ranked #5 of 40 Dessert in Anaheim
Certificate of Excellence
Price range: US$10 - US$25
Cuisines: American
More restaurant details
Restaurant details
Good for: Groups, Special Occasion Dining, Child-friendly
Dining options: Breakfast, Lunch, After-hours, Dinner, Reservations, Takeout
Neighbourhood: Disneyland
Description: The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Reviewed April 4, 2018 via mobile

We visited Disneyland for 2 days with our 5 year olds and had dinner twice there. The burgers and pasta were fine. But stay away from the grand burrito: it’s just rice with a few slices of chicken. We complained and the manager was very sweet and understanding. She offered another plate or dessert, which she actually covered, and informed the kitchen to review the recipe. Not the best place for dinner but it covers most appetites. Too commercialized. At least, they realize they’re faults.

Date of visit: April 2018
Thank 48gial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 5, 2018

Hi Gia, We are so sorry to hear that you were not satisfied with your meal! We hope you can give us another chance and next time, if anything about your experience can be improved, please let our managers know so we can make things right while you are still dining with us. Thank you for your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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186 - 190 of 2,509 reviews

Reviewed April 3, 2018 via mobile

Rude hosts who insult you while standing there. Came back following day early in the morning to speak to a manager who had me wait for over a half hour then tell me "thank you for your feedback and i'll make sure to address it with staff". Since the whole issue was so poorly handled all around , this location seems to just be a cash grab and nothing more. They definitely do not seem to value your business or want repeat customers. Unusual for this chain. There are numerous other restaurants in the area who treat you much better. Dont waste your money here..

Date of visit: March 2018
Thank TeenyMaru3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 5, 2018

Hello TeenyMaru3000, Thank you so much for taking the time to provide such detailed feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything else you would like to share with us, please visit our website. Select “General Questions” from the drop down and allow us a few days to get back to you. Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

We ordered food for pick up from this location during a trip to Disneyland. The location seemed very busy and I was on hold for more than 5 min to place my order. Food was not as good as other locations, with one of the pasta dishes undercooked. Overall, we really like the Cheesecake Factory but would not visit this location again.

Date of visit: March 2018
Thank Vacationer615998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 3, 2018

Thank you for your feedback! We are sorry to hear about your meal! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make things right while you are still dining with us! Thanks again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

Excellent service. We had a large group. 45 min wait. The buzzer did not work, so don’t go shopping. The food and the service made up for everything.

Date of visit: March 2018
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 3, 2018

Thank you for your review, James! We are so glad to hear you enjoyed your food and service. Thanks for your patience with the wait and we hope to see you back again soon!

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Reviewed March 28, 2018

Excellent food and service. The menu had something for everyone from meat eaters to vegetarians. The portions were very big...even the kids meals were big. We loved it so much, we had dinner there 3 times during our 1 week stay.

Date of visit: March 2018
    • Value
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    • Food
Thank ana032018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 30, 2018

Hi ana032018, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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