We booked 3 tours through this operator during our stay at Anaheim. Universal Studios, Legoland and Sea World San Diego rather than attempt to drive the Freeways. We booked over the internet before we arrived and were provided with vouchers and pick up times via email. I was a little concerned about paying up front but we had no issue with the tours we picked. One issue with booking in advance is that you have to pick days in advance with no regard for the weather. We just took the risk and given we had limited options in terms of days it was not an issue.
I did ring to confirm pick-up times the night before our tours just in case. The bus picks you up from your Hotel and drops you at a depot where you then stand in line to check in for your tour before proceeding to the bus you need to get on. This was a bit painful and on our first tour we waited over 40mins to complete this process - it all depends on how many tours they have on the day. The other 2 days were less of an issue.
All in all the buses were in good condition and the drivers were informative and provided helpful tips for some of the parks. They were on time and very prompt with pick-up times so if your late they will leave - but you are well informed of this before you get off the bus.
Pricing was in line with other companies but I booked these as the depot was close to the Disneyland hotels.
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