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Reviewed September 3, 2018 via mobile

4 point by Sheraton in Anaheim, is truly a terrible hotel. Staying there made me feel like a statistic rather than a person. Not only is the hotel staff inconsiderate and rude. But the rooms are dirty and rundown. We recently stayed over Labor Day weekend, never again. We reserved a king they put us into a queen room, rather than talking to us they just said we were confused about our reservation. When I showed them the actual paperwork they said they could move us tomorrow. The walls are paper thin. The sink didn’t even drain, I couldn’t even shave my face. The second room they put us in was like retribution. The sink didn’t work the blackout curtain wouldn’t pull up. The bed was dirty. No artwork on the walls it was more like an institutional prison cell. When I brought this up to the front desk. They said they were full. What a crappy staff. Oh and don’t bother calling the hotel number. When you click 5 for the front desk you get put in an endless loop.

Stayed: September 2018, travelled with family
4  Thank WN33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Supervisor at Four Points by Sheraton Anaheim, responded to this reviewResponded September 4, 2018

Dear WN33,

Thank you for choosing to stay at the Four Points by Sheraton Anaheim and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest rooms not being maintained properly from occurring in the future. I am also sorry that you felt the front desk staff was inattentive to your concerns. As for the phones we are having some come in to see why the calls are not being directed straight to us.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Anaheim.


Sincerely,
James Chu
Front Office Supervisor
Four Points by Sheraton Anaheim
james.chu@fourpointsanaheim.com
(714) 758-0900

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 27, 2018 via mobile

Had the pleasure of staying her 4 nights months. Location is perfect - walking distance to Disneyland, spacious rooms and short drive to malls and outlets. Very clean hotel, with helpful staff. Swimming pool open all hours which is amazing! We were lucky enough to have a room that faces Disneylabd so we had nightly firework displays which was breathtaking!!!

Stayed: August 2018, travelled with friends
1  Thank NakiK6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 27, 2018 via mobile

We stayed at the property for family vacation on July on our visit to Disney. The property is beautiful especially the pool area. We checked in passed midnight but the hotel reserved our room. They have good breakfast option. The bathroom is bit outdated but generally clean.

Stayed: July 2018, travelled with family
1  Thank sam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2018 via mobile

Ideal location for Disney with clean, modern and well priced rooms. F&B reasonably priced and good quality, loads of families with kids here which ensure hotel and pool is always lively.

The hotel has a nice cafe and toy shop too and can arrange transport for Universal etc.

The property is next to a busy highway and you can not avoid the 2130hr Disney firework show, so if you like your hotels quiet this is maybe not the one. We had no issues with this however.

Stayed: August 2018, travelled with family
1  Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2018 via mobile

This place is OLD. the bathroom is terrible.
The location for those who want to go to LA is way too far, I don’t recommend it.
The staff was very nice with us, they were very friendly.
The price was reasonable for the place.

Stayed: August 2018, travelled with friends
1  Thank Abdulah1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Supervisor at Four Points by Sheraton Anaheim, responded to this reviewResponded August 15, 2018

Dear Abdulah1996,

We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey.

Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Four Points by Sheraton Anaheim, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Anaheim!


Sincerely,
James Chu
Front Office Supervisor
Four Points by Sheraton Anaheim
james.chu@fourpointsanaheim.com
(714) 758-0900

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