We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jessica T

horrible customer service, poor management, broken items.

Review of Motel 6 Auburn
1.0 of 5 bubblesReviewed Jun 10, 2018
Stayed at Motel 6 in Auburn Ca, has been the WORST experience I have ever had at a motel 6. Unfortunately this is a franchised Motel 6 and not part of the chain (which is very misleading to customers to begin with) and also extremely bad for branding of Motel 6. When we arrived to our motel at 2 am the attendant was asleep, my sister had to wake him up to get us checked in. Then he sat back, watched us struggle to get a luggage cart out two doors, loaded up, and back in two doors - and neglected to tell us there was no elevator until we started looking for it. The next morning we were leaving to be somewhere and our door wouldn't lock. We asked someone to fix it. After he told us yes and sat down in his chair leisurely (we still haven't received an apology at this point) he goes back to whatever he was doing. After waiting for a few min and no one was showing up to fix our door I went down and complained again asking if someone could please take care of it for us, at this point I am already angry with the absolute lack of customer service. Then we find out they don't even have the batteries they need to fix our door (just four AA batteries). I asked for some compensation at this point. I was denied - rudely and told "theres nothing I can do". I also asked to speak with the manager. I was upstairs when he arrived, the desk attendant said he told the manager but the manager didn't come by to apologize, or acknowledge us - simply dropped off batteries and left. Extremely disrespectful and horrible customer service and management skills. I ended up calling Motel 6 customer service who directed me to Expedia where we booked our room (the motel 6 apparently knew this was the course of action needed to be taken they just neglected to give us any information in regards to our complaints and how to resolve them). Our friends who were also staying at this motel 6 had a do not disturb sign on their door and the maid actually removed the sign, took it, and entered the room regardless. IS THAT EVEN ALLOWED?? Not to mention the linen closet FULL of both empty and full alcohol bottles that was left open in front of our room. What is goin on in there? The last straw was when we came home the last day and found a shattered glass jar in on of our bags with no note, no apology, no please see front desk. There NO WAY that the maid didn't know they broke something, glass breaking is LOUD. My sister is prettty upset now and calmly speaks with the manager on site (who said he was a manager) he informs her they can't issue her a refund but that he would "approve it" through Expedia. She contacts Expedia, tells them the story, they contact motel 6 and he DENIES the refund!! At this point my sister is absolutely LIVID. He has flat out LIED to her face. And when she came down to confront him he acted dumb. At this point I am also LIVID. He is speaking to her in a condescending tone, repeating (invalid) arguments -accusing us of lying about irrelevent things: he was "upset" my sister said to Expedia that he and her had an argument, which she did not (theres literally written records with them she was using an online chat). He also kept complaining that she registered the room for 1 person (accidental her search didn't apply the 3 guests to the room, and we would have gladly paid whatever additional fee they are asking - although I have never had to pay for additional people in any hotel). He is telling me that because I am not a registered person to be in the room he basically wont speak or listen to me. I asked him probably 30 times to stop speaking and LISTEN to our complaints at one point I lost it and yelled at him to shut up and let me speak (to which his response was to try to kick us out), because all he was doing was saying things in response to me that again were just the same two arguments over and over and interrupting me and not letting me or my sister speak. The entire staff here was rude, disrespectful, and downright needs customer service training. We asked to speak with the manager/owner or for him to CALL them because this is a pressing issue and we wanted it resolved for fear we would check out and drive 7 hours home and they just ignore the issue at hand. He REFUSED to contact the manager at all - wouldn't pick up the phone and said "I can't" and saying no. Honestly had the customer service been better - had we received some concern, an apology, or even a sense of urgency so we felt important as a guest and not someone they were just grabbing cash from then we would have never wanted the refund in the first place. After the first incident the staff should have been WAY more understanding and concerned instead they were disrespectful and acted as if we were doing them wrong. I spoke with Motel 6 customer service hotline and I was basically told if the property refuses the refund we won't get one back - this is EXTREMELY poor. I am appalled at this that the corporation has ZERO influence over the franchises?
Date of stay: June 2018
Trip type: Travelled with friends
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Auburn, responded to this review
Responded Jun 12, 2018
We appreciate your candid and detailed feedback, many thanks. We are very disappointed to know that you tried to engage with members of our team, and indeed the manager on duty on a number of occasions, and that you were unsuccessful. We will review in detail all of your comments with our management team, and we will investigate what actions we can take to improve our future guests' experiences with us. Again, we really appreciate your constructive review, and we hope that you might enjoy a better stay with us in the future.

Kind regards,
Motel 6 Auburn
Customer Care Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Book Now with Marriott Bonvoy
  • Booking.com
  • Expedia.com
  • Hotels.com
1.0 km from Motel 6 Auburn
Pool
Heated pool
Newly renovated large King bed room with private balcony.
  • Expedia.com
  • Hotels.com
  • Skyscanner.com
0.4 km from Motel 6 Auburn
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    C$205
  • HolidayInn.com
2.6 km from Motel 6 Auburn
Free Wifi
Free parking
  • Lol.travel
  • Vio.com
2.4 km from Motel 6 Auburn
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Hotels.com
  • Wyndham
0.3 km from Motel 6 Auburn
Free Wifi
Free parking
  • Expedia.com
  • Choice Hotels
    C$105
  • Algotels
0.7 km from Motel 6 Auburn
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Hotels.com
  • Algotels
0.1 km from Motel 6 Auburn
Free Wifi
Free parking
  • Lol.travel
3.5 km from Motel 6 Auburn
Free Wifi
Free parking
  • Expedia.com
  • Hotels.com
  • Algotels
2.3 km from Motel 6 Auburn
Free Wifi
Free parking
  • Hotels.com
  • BestWestern.com
    C$143
  • Algotels
0.6 km from Motel 6 Auburn
Free Wifi
Free parking
View more hotels in Auburn
Reviews (71)
Filter reviews
71 results
Traveller rating
11
22
13
8
17
Traveller type
Time of year
LanguageAll languages
Traveller rating
11
22
13
8
17
See what travellers are saying:
Selected filters
Filter
Updating list...
9 - 14 of 71 reviews
Reviewed April 13, 2018

We stayed here 3 years ago and just visited again April 2018. We chose this hotel for price, only $60 for the night, convenience, and the fact that they take dogs. Friendly service, good sized comfortable, updated rooms with laminate flooring, wifi, and close to everything. I have one complaint, the room needed some cleaning detail. All the light switches were dirty, there was mold in the shower where the stability bar is, and the inside of the pocket door in the bathroom was splashed with who knows what. It was a good visit, and I hate to knock how hard the cleaning people must work. I would still stay here again and I would recommend this motel to anyone looking for a budget stay.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank jackieca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Auburn, responded to this reviewResponded April 26, 2018

Thank you for your detailed feedback; we are pleased that your recent stay with us was so successful. We apologize profusely for the housekeeping issues that you encountered, and we will ensure that our housekeeping team are more vigilant in cleaning our rooms in between guests in future. We are pleased that you had a comfortable stay apart from this, and we hope that you will have an even better experience when you next stay with us. Thank you again for your constructive comments.

Kind regards,
Motel 6 Auburn
Customer Care Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 3, 2018 via mobile

This was one of the best motel 6s in stayed in by far. I travel 300 days or more per year and my husky always is with me. Not all pet friendly hotels really are. The 6s have have always welcomed her with no hesitation. This 6 in auburn is very clean, close to stores and restaurants with a very nice staff. Motel 6 is a budget chain and each hotel varies in quality. The auburn property should be the standard the rest are held to. Note the word BUDGET weekend travelers. The 6 chain does not furnish hair products, room service, breakfasts or things of that type. Most have newer Tv's but not all! If you need a clean safe place to refresh from the road the auburn 6 is a great place and several $$ less expensive than the neighbors. If you want to be pampered at a spa there are several nearby.

Date of stay: January 2018
Trip type: Travelled on business
Thank Sleeplessinauburn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Auburn, responded to this reviewResponded January 10, 2018

Thank you so much for taking the time to post a review following your recent stay with us. I was delighted to read your generous comments about the service and facilities here at the hotel, they speak for themselves really so I would like to thank you on behalf of all the team here. We hope to have the privilege of welcoming you back to stay with us again, and that your visit then will be as memorable as this one. Best wishes, Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 17, 2017

Good location, just off Highway 50 with restaurant options close by. Property is well-kept. Room and linens were clean. The only downside was that the family in the next room was very loud and easily heard through a door that connected our room to theirs. Their noise woke us up about 6:30 a.m. There seems to be no insulation around the connecting doors. Other than that, no complaints.

Room tip: If you are booking a single room, ask for one that does not adjoin to another.
Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Brenda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Auburn, responded to this reviewResponded October 18, 2017

Hi Brenda, Thank you for taking the time to review your stay with us. We are happy that our hotel met your needs so well, and that you enjoyed your stay so much. It is a shame that your stay was marred somewhat by noisy neighbors; we expect our guests to have consideration for one another in terms of the noise that they make, but, unfortunately, as you discovered, this does not always happen, and we are very sorry for the discomfort that this caused you. We hope that it will not deter you from staying with us again; we certainly hope to welcome you back. Best wishes, Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 29, 2017 via mobile

I've stayed at this Motel 6 a few times because it is well located. Food, hi-way and services are easily located.
First remember Motel 6s are basic. No room coffee, no shampoos, no hair dryers. But they do have microwaves and fridges, decent TV and the much loved pets welcomed without extra charges.
Rooms at this particular one are large and clean. Most of my visits have been decent, except the front desk isn't always very friendly. I had a bad ant issue on my last visit which was handled poorly by the front desk, but when I emailed the manager I was given a partial refund for my troubles, which I guess was fair. I may give it another chance simply because I travel with a dog.

Date of stay: July 2017
Trip type: Travelled solo
Thank Juli530
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Auburn, responded to this reviewResponded August 18, 2017

Hi Juli, Thank you for choosing our hotel once again, we are always delighted to see you here. We are sorry that you found ants in your room; these are notoriously difficult to completely eradicate from hotels, but we work hard with our pest control partners to ensure that we do our very to be consistently pest-free. We are pleased that you were ultimately happy with how our manager handled it for you. We appreciate your feedback, and we hope that you will continue to stay with us again when you are in town. Best wishes, Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2017 via mobile

Silverfish bug in my bed! Smokers in stairwells, overwhelming stench. Only 1 wash rag for room that sleeps 4. No hair dryer, no iron. Awful pillows. Paper thin walls...no privacy! No bargain!! Svoid this place at all cost!

Date of stay: June 2017
Trip type: Travelled with family
Thank Gotlulu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Auburn, responded to this reviewResponded June 22, 2017

We are very sorry to hear that you had a poor experience during your recent stay with us. We work with pest control experts regularly to ensure this does not happen, and we are checking all rooms with them at the moment since receiving your comment. We apologize for this unfortunate experience and please know we are addressing all of your other issues with housekeeping to ensure they are dealt with. Best wishes, Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews