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Reviewed November 7, 2018

We spent five days at Captain Morgan's and had a great time. The quiet, low-key vibe (it was off-season) was perfect for us. Because of construction in the area we had reserved, we were given an upgrade to a gorgeous condo with a spectacular view from the large deck. Everything was super clean and well stocked. All of the staff we met were friendly and professional. The activities desk arranged a great snorkeling trip for us with a local tour operator, even though there were not enough folks for them to run the trip themselves. We were picked up on time at Captain Morgan's deck and taken to the barrier reef for a wonderful experience. We both had a massage in the thatched spa. The staff were very professional and gave excellent massages. The four stars was because of the restaurant. We thought the food was average and expensive compared to other restaurants we found. We will stay here again if we come back to San Pedro.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Sightsee788896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded November 8, 2018

Thank you for your very meaningful review. We truly appreciate it. We have an amazing location along Ambergris Caye and it sounds like you got out and explored the area including some “secret” spots – well done. We’ll be sure to pass along your kind words, but believe us, it’s our pleasure to show our guests the best this area has to offer – and we have a great time doing it! Nice to hear you’d like to come back and we certainly hope you will.

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Reviewed November 7, 2018

Not terrible, very basic and costly. $50 shuttle round trip to the airport or Belize Express ferry to Belize City. Smoking is allowed. The casino is a joke, but it’s the only casino on the island. The roads are not good. Don’t pay over $30 for a golf cart.

Date of stay: October 2018
Thank Trip730692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded November 8, 2018

We are happy you took the time to share your experience at Captain Morgan’s with us. It was our pleasure to serve you during your recent visit. Our shuttle fee is in line with the cost to take a taxi round-trip to/from the airport. Sorry to hear you didn't enjoy our casino - many people do have a lot of fun there. We trust your future travels are enjoyable.

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Reviewed November 6, 2018

loved this resort the people were lovely the bartender Edwin was wonderful and so helpful. Our room was great with a fantastic view of the beach and grounds. Its no wonder that guests kep coming back here to stay year after year

Date of stay: October 2018
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded November 6, 2018

We’re happy there was so much you loved about Captain Morgan’s, and we appreciate your review! Our units are lovely, and as you’ve experienced, our team here is completely focused on great customer service, so thank you for noticing. We are so happy you will join our long list of supporters, and like many of them, we look forward to you returning someday!

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Reviewed October 28, 2018 via mobile

Don't expect a fast check in, it took us 3 hours to get checked in at Captain Morgan's retreat! After a long flight 3 hours is a long time to wait to get to your room.
When we did get to the room it smelled musky and damp. The bedding & the towels felt damp. However, housekeeping went in the next day to freshen the room up, which helped.
Take your own coffee & coffee filters or you will have to buy some in their store. If you have the opportunity, stop at the store on the way to Captain Morgan's; which before the bridge and the roundabout to stock up on the necessities such as bottled water and coffee or whatever else you think you might need. Prices are more reasonable.
There is a coffee maker and a microwave and a sink and the little kitchenette. They do provide dishwashing liquid, a dishrag and dish towels.
Take books or some other kind of entertainment. Captain Morgan's offers no entertainment other than the 3 pools, 2 bars and the small Casino. They do have a small selection of books that you can borrow located in the front office.
If you are not a timeshare holder you'll have to rent a golf cart to go into town. We rented one from a place in town which offers more reasonable rates than Captain Morgan's prices. But beware there is a $5 (Belizean dollars-$2.50 US) toll you have to pay (each way) to go over the bridge OR you can take the water taxi which is $5 US per person one way to get into town.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank forthe2beavers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded October 30, 2018

Thank you kindly for your feedback of Captain Morgan’s. We are sorry to hear that you did not feel your stay was worth the value. We certainly strive to offer our guests excellent service and amenities. The amount of time it takes to check in can vary based on numerous factors including: what time the previous guests checked out, if there were maintenance issues in the room that needed to be addressed, the volume of check-outs throughout the resort which increases the housekeeping department's workload for the day, etc. We will always store your luggage and allow you to utilize the resort amenities while you wait for your room to be ready so that you can start your vacation right away. We believe that people visit Belize and our resort in general to unplug from their day-to-day and enjoy nature and the beach. We apologize that this doesn't meet your expectations. We unfortunately have no control over the toll charges to go into San Pedro as this is set by the local authorities. We have certainly taken your comments into consideration as we work to make improvements to our resort.

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Reviewed October 25, 2018

We loved our stay at Captain Morgan's Retreat! Great staff, food, bar service, rooms, security,pools, the list could go on and on. There is a store behind the hotel that has anything you could possibly need if your forget something. Rent a golf cart and travel to town to see the sites and try the AMAZING food. We would most definitely go back- in fact, we would move to San Pedro!

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank erinbmcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded October 29, 2018

We want to thank you for your recent visit to Captain Morgan's - it was a pleasure to host you. Our team works very hard and we are so glad that it shows. Our restaurant Mama Caribe offers wonderful Belizean dishes. We are happy you loved the food. Ambergris Caye is an amazing island and we hope to greet you again soon!

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