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2 - 7 of 21 reviews
Reviewed August 12, 2018

Overall good place to stay but being a new hotel it had some issues.

Breakfast was supposed to be included daily and one morning the chef didn't turn up. All that was on offer was spreads with no bread (very odd!).

The rooms are serviced daily but for the whole week our soap, shampoo, conditioner was not replaced.

Pool towels were not replaced often and we had to use our room towels (which they only give you 1 each day).

This place was clean, beautifully decorated, had good wifi and the staff were friendly but not worth full price.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Pilotette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clara D, Manager at Diamond Lodge Belize, responded to this reviewResponded August 30, 2018

Thank you for taking the time to write a review of your recent stay with us. We are sorry that you didn't feel you had a 5* stay with us. One day a week is our Chef's day off and our Reservations Manager, Rose, is always present throughout continental breakfast to assist and provide. We always strive to ensure our guests know to expect a continental on these days.

When it comes to toiletries, for environmental reasons we do try to only replace when people are entirely out of the products. If you had required more we would have been more than happy to provide these for you.

Again, for environmental reasons, we do only give each guest one set of towels unless more are requested. Pool towels are generally always available, I am sorry if they were not there by the pool for you during your stay. Again, we'd have happily provided these for you had we known.

We do hope that you may be able to come back to us again someday so that we can ensure you receive the 5* treatment we aim to give all of our guests.

Warmest wishes from San Pedro,
Diamond Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 2, 2018 via mobile

All the staff and the owner were amazing and so friendly at Diamond Lodge. We stayed for 4 nights and just immediately felt at home. The breakfast was awesome and the chef, Mansfield was a delight to talk to while he cooks you the best food in the morning.
Thanks Diamond Lodge Belize xx

Stayed: August 2018
Thank Vanessa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clara D, Management Consultant at Diamond Lodge Belize, responded to this reviewResponded August 16, 2018

Thank you Vanessa for taking the time to write us such a positive review!

We are so delighted that you enjoyed your stay with us and really hope you can visit us again before too long!

Warmest wishes from us all!
Diamond Lodge Team

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Reviewed July 22, 2018 via mobile

A great gem just a short walk away from the main part of town! A very modern concept! The breakfast provided made you feel like you had your own personal chef! The staff were friendly and made you feel cared for and appreciated!

Stayed: July 2018, travelled as a couple
Thank Marcie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clara D, Management Consultant at Diamond Lodge Belize, responded to this reviewResponded July 23, 2018

Hi Marcie, Thank you so much for taking the time to write us a positive review - we appreciate it!

We are delighted that you enjoyed your stay with us and very much hope that you can visit us again soon!

Warmest Wishes The Diamond Lodge Team

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Reviewed July 20, 2018

From the very beginning, my friend and I knew we were in a beautiful and safe place. Our hostess, Rose was friendly and caring. She listened to our concerns about a place we previously stayed, and made sure we had the best experience. While relaxing by the pool, she brought us desserts--freshly made from the onsite chef (who is a fantastic chef! the complimentary breakfast was always so yummy!). From the security guards to the housekeepers and landscapers, everyone was so friendly and pleasant! I wish we would have taken advantage of the onsite spa! But we ran out of time. 100% would recommend!

Room Tip: Anywhere you stay will be quiet and peaceful.
  • Stayed: July 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Molly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clara D, Management Consultant at Diamond Lodge Belize, responded to this reviewResponded July 23, 2018

Dear Molly,

We are so delighted that you enjoyed your stay with us at Diamond Lodge and very much appreciate you taking the time to write such a positive review.

We hope that you can visit us again very soon - and experience our spa! We can't wait to hopefully welcome you back!

Warmest Wishes
The Diamond Lodge Team

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Reviewed June 23, 2018

My daughter and I took a helicopter transfer ride over the reef from Belize City to San Pedro Ambergris Caye and stayed at the Diamond Lodge over the Easter weekend 2018. They were prompt to pick us up as soon as we landed and a short golf cart ride took us to an oasis in the middle of the island close to shops and restaurants. Our stay was quite relaxing and fun as we enjoyed the pool and the amazing breakfast they serve. We loved our room. It was super cool every time we entered. The beds were very comfortable. Nice kitchen area too although we did not cook. We will surely stay again on our next weekend getaway. Will take mom with us next time :)

Room Tip: Book Early.
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Travis Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clara D, Management Consultant at Diamond Lodge Belize, responded to this reviewResponded July 23, 2018

Dear Travis,

Thank you so much for writing us such a positive review! We are absolutely delighted that you enjoyed your stay with us and very much hope that you can visit us again soon!

Warmest Wishes
The Diamond Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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