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“Excellent accomodations used by our mission group every six months” 5 of 5 bubbles
Review of Barcelo Guatemala City

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Barcelo Guatemala City
Ranked #3 of 48 Hotels in Guatemala City
Certificate of Excellence
Houston, Texas
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent accomodations used by our mission group every six months”
5 of 5 bubbles Reviewed 29 April 2012

The Barcelo has functioned as a final stopping point for our medical mission group every six months for years (including when the hotel was previously owned by Marriott)
The hotel rooms are excellent, the lobby is gorgeous, the food and buffets are fantastic, the pool is beautiful, the free shuttles to the airport are very helpful, and the staff is exceptionally gracious and helpful. There are airline companies on site to assist with travel needs as well as two travel agencies who will assist with in country tour arrangements. Its location in the city is safe comparatively for Guatemala City and is very convenient.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jorobinson22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, 8 August 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,291 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
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  • Czech first
  • Dutch first
  • English first
  • French first
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English first
Elk Grove, California
Level Contributor
292 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Safe and comfortable in the more secure portion of Guatemala City, and with relatively inexpensive taxis at hand rather than having to try the trams. It's oriented toward businessmen and is heavily attended by both Guatemala and US businessmen and businesswomen. A very good buffet restaurant for breakfast and lunch (the former built in the hotel's cost) and a relaxed sports bar and grill, plus two good dinner restaurants. Shuttle for the airport was very slow, but free. Service was good although some learning under way. Check-in and helpful desk was good but varied sharply among staff. WiFi costly at $10 for 24 hours but they forgot to turn if off even when we returned several days later during March 2012.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dunsmurian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, 8 August 2016
Dear Guest,
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.
We hope to see you soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

Excellent hotel and in a safe area near restaurants and commercial area.
Guatemala city can be a bit unsafe but this area was very good. Business type of hotel but very good value.
Travelled during January 2011 but trip advisor doesn't go that far in time.

Room Tip: stay in the new tower not the old one.
See more room tips
  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank piel_canela_2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director de Relaciones con Clientes at Barcelo Guatemala City, responded to this review, 8 August 2016
Dear Guest,
Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

When using Guatemale city as your transit station for the trip into Guatemala this is a perfect choice . Clean ,good beds, great service and a shuttle service to and from airport which is only 2,5 km away.
The staff and especially ms. Priscilla gave us a wonderful service in contacting our shuttle to Atitlan and she she more than happy to do it. Breakfast is very good.
Don't hesitate choose this hotel . You will like it

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EitanIsrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director de Relaciones con Clientes at Barcelo Guatemala City, responded to this review, 16 April 2012
Dear Guest:

Thank you for your comments. We are glad you have had a pleasant stay at Barceló Guatemala. We look forward to welcoming you in your next visit.

Kind regards,

Barceló Guatemala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 10 April 2012

Please read this to see how the hotel deals with problems. Unfortunately we did have a huge problem and I feel that the way the general manager Mr. Angel Rodriguez ultimately handled the situation was extremely uncaring and unprofessional. My wife and I stayed at Barcelo in Guatemala City on March 22, 2012. One night at this hotel as the start of an anniversary trip. Due to a defective sensor in the elevator door my wife spent the rest of our one week trip wearing a neck brace. In the morning before checkout, on our way to breakfast she was struck by the elevator door and suffered a severe whiplash. I advised the assistant manager on duty and they called an ambulance and took her to a local hospital.
They x-rayed and determined no fractures, but that she did have serious muscle and tendon trauma and that she should rest. Upon returning to the hotel I requested a meeting with the general manager and asked him how he planned to deal with this situation. He simply replied "that there was nothing that the hotel had to do, that they had no fault and any future medical costs would not be the hotels responsibility and that if we wished to stay any longer in the hotel that it would be at our cost otherwise we needed to check out immediately as it was now passed checkout time, and that if I had any complaints or differences about the situation that I could file a law suit against the company". It seems that once they have your money if you do encounter a problem that's too bad for the client. Honestly a company of this size and supposed caliber really should have handled the problem more professionally and in doing so could have retained this client. I'm still trying to get in touch with the managers boss, but I'm stuck in the usual corporate runaround. This event did not ruin our anniversary trip but it certainly detracted from my wife's enjoyment and we definitely won't be staying here ever again. All I can say is be very careful that you don't get hurt if you choose to stay in this hotel. I would recommend the Intercontinental or frankly any other hotel instead.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank PermanentT0urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director de Relaciones con Clientes at Barcelo Guatemala City, responded to this review, 16 April 2012
Dear Guest:

Thank you for your comments. We will contact you directly regarding the inconvenient your wife suffered.


Sincerely yours,

Barcelo Guatemala.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castle Rock, Colorado
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

Perfect central location close to airport, museums, zoo, shopping, etc. Food in La Vista buffet was wonderful. Really nice rooms either in the older section with small balcony, or more delux in the newer tower. Beautiful thing in the gift shop but more expensive than you will find in the crafts markets. We stayed two nights at the beginning and one night at the end of a 10 days tour of Guatemala with Caravan Tours. Everything was spot on.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LynnMarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, 8 August 2016
Dear Guest,
Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

Close to airport, free shuttle, clean and cozy room, nice view and a balcony, good food, great variety at the buffet, swimming pool and hottub were warm and relaxing, excellent massage, there is shopping and a grocers around the corner from the hotel and I strongly recommend you make personal purchases for gifts and liquor there and not at the hotel, busy and crowded city but there is good security here... we thoroughly enjoyed this classy hotel.

Room Tip: our balcony faced the main road and in full view of the airport, no noise problems, beautiful sunset...
See more room tips
  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wonderingalong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Director de Relaciones con Clientes at Barcelo Guatemala City, responded to this review, 8 August 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Guatemala City
#3 Luxury Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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