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Reviewed March 24, 2016

We stayed there twice, because this hotel is close to the airport. They have a shuttle that only took 5 minutes at 4:30 a.m. Guatemala City has horrible traffic, so this location is a key attribute, in fact THE key attribute of this hotel. It is pretty ordinary for a Crowne Plaza. The lift lobby, for instance, is a spartan as a fire escape, with two fridge-sized ATMs taking up a lot of space. There is a casino. I didn't go in - I don't like casinos. The bar has four TVs going at once and a gaggle of lonely drinkers who look as if they wished they were somewhere else. The rooms are good ordinary standard for an international chain. The staff are very obliging, for instance making me a boxed breakfast for that pre-dawn departure.

Date of stay: March 2016
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Tosca08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded March 28, 2016

Dear guest , we appreciate your comments and above all the knowledge that has had the opportunity to stay twice.
Your comments are very important to continue reducing our areas of opportunity.
As for the Casino Hotel but does not correspond to a rented area .
We look forward to your visit again .

Sincerely,


Lizeth de Amado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2016

The best thing about the hotel is that it is close to the airport. The rooms are okay and clean. We had a good buffet dinner for $20 a person. Don't miss the dessert section. Friendly and efficient staff.

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank agsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded February 26, 2016

Dear guest, we appreciate your comments.
We are very proud about our gastronomy is local and international food.
Was a pleasure to serve you and we hope you can visit us again.

best regards,


Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2016

this hotel looks, smells and feels like really old.the rooms are stretch, don't have a decent space to work, there is a TV with 120 channels but... not any TV guide...
the common areas are again - big and useless. one good thing - the breakfast...

Date of stay: February 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank SabaOmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded March 1, 2016

Dear Guest, we appreciate your comments about how you felt in your stay.
We are beggining the renovation process to provide better service to our customers.
sorry for any inconveniences.

Best regards,


Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2016

While it's not in the "Zona Viva" the Crowne Plaza is a nice property. The room I have is spacious and comfortable with all the amenities one could want. The furniture and design is a bit old fashioned but it's not a problem as regards comfort. The restaurant has sumptuous buffets for breakfast and lunch and the food is good and fresh. Waiters are attentive. Check in was a bit slow as they go through the ritual of photocopying your passport, filling out forms, answering phone calls, making a room key, etc. They really could improve this process. Other than that, the reception desk people are friendly and helpful.

Room tip: Try to get a room that doesn't face the heavily traficked Av. las Americas.
Date of stay: February 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded February 24, 2016

Dear Guest , we appreciate the preference for our brand and have taken the time to give us your feedback.
It was a pleasure to serve you and provide the service you expect and fulfill your expectations .
We hope to have the pleasure to serve you again .

Sincerely,

Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 15, 2016 via mobile

I really enjoyed my stay here at this hotel,the staff was super friendly,I want to mention Mr.Edwin Castillo and the other lady at the front desk,they were above and beyond trying to help me
I highly recommend this hotel if you are visiting Guatemala City

Date of stay: January 2016
Trip type: Travelled solo
Thank Julio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director Comercial at Hotel Las Americas, responded to this reviewResponded January 19, 2016

Dear Guest, is great to know that we can reached your travel expectations.
Was a pleasure to served you. And I hope you can visit us again.
Crowne Plaza is your home and all the staff will be exciting to help and greet you.

best regards,


Lizeth de Amado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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