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Reviews (521)
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All reviewsclose to the airportcasino inside the hotelvery nice breakfast buffetnice hotelairport servicenice poolaviancashuttleguatemalaradisson
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Reviewed July 20, 2016 via mobile


This hotel is located just a short drive to the airport and is perfect if you have an early morning flight.
The hotel provides a free shuttle service to and from the airport leaving every 30 minutes.
My room was a very good size although it required modernisation as many of the inclusions were quite dated. The bathroom was compact and the shower was good.
My bed was very comfortable and the pillows nice and snug.
The room was very quiet. I had a very good nights sleep.
My room was cleaned to a good standard.
The TV channels were good
The air con and wi fi were very good.
Breakfast was good with a variety of options available.
The restaurant was very good with an excellent buffet.
The staff were all well managed. They were polite and helpful.
The hotel itself looks like it needs a makeover. Spoken English is also an issue.
I would recommend this hotel when choosing to stay close to the airport.

Stayed: July 2016, travelled solo
1  Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chata A, Director of Sales at Hotel Las Americas, responded to this reviewResponded July 21, 2016

Dear Customer Best regards .
It is very pleased to receive your comments , we appreciate .
I inform you that we started a remodeling stage in all our areas .
We expect you can visit us again

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 13, 2016 via mobile

Needs lots of maintenance , old and very noisy air conditioning in the room. Dirty carpets in every hallway. Maybe it was a good hotel a long long time ago!
Elevators are in really bad shape and the pool it's not nice at all, you don't want to swim there.
Only good y the people and service kindly offered.

Stayed: July 2016, travelled on business
Thank enriqueman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded July 14, 2016

Dear Guest , we appreciate your comments , which are of great importance to us.

Let us inform you that we started with the total change of our elevators which will be Ready one later than one finales September , one of them in a week .

Additionally we are in a stage of remodeling in all areas of the hotel, Which will soon see , we will be a renovated Hotel .

We appreciate your preference and we expect again with his visit .

Sincerely ,

Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2016

Very good. Best Squash & Ginger soup in Central America!!
Great Hotel. The rooms are very clean and neat, all the necessary amenities are complimentary. The service is very friendly and professional. The ambience is very attractive.

  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Emrori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded July 5, 2016

Dear Guest, we appreciate your comments about our service, food and friendly staff.

Was a pleasure to serve you.

Thank you for your choise.

We hope you can back very soon a vist us again.

Very truly yours,

Lizeth de Amado
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 23, 2016 via mobile

The room was not as nice as I expected. The room was nice and clean, but not very big. There are no nice restaurants nearby. I guess we could've walked in the rain for 8 blocks or taken a taxi. Thank goodness the hotel restaurant has a wonderful buffet for dinner and breakfast. It was worth the wait to eat the buffet.

Stayed: June 2016, travelled as a couple
Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded June 24, 2016

Dear Guest, thank you for your comments.

Was nice to serve you and better you taste our meals in the Volcanos Restaurant.

Let us know when you will back to give you a better room.

Best regards,

Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2016 via mobile

Hotel is in a good location. Half a mile from the airport. The hotel has free shuttles. Very nice and clean property, free coffee in the morning. If you wish you can take a bus 'Transportes El Sol' from the hotel to El Salvador and Nicaragua. The bus leaves at 3pm and at 230am. It cost $28.00. The hotel is staff is friendly.

Stayed: June 2016, travelled as a couple
Thank jhnolasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded June 7, 2016

Dear Guest, we appreciate your comments and your choice to visit us.

Is nice to know that have a good stay and service.

We hope you can visit us again as soon as you can.

best regards,


Lizeth de Amado
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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