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“Convenient”
Review of Hotel Las Americas

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Hotel Las Americas
Ranked #4 of 59 Guatemala City B&B and Inns
Reviewed 28 July 2016

Well it did the job. We arrived at the airport late int he evening and stayed here for one night before heading to Lake Atitlan. It took ages (30 mins) for the courtesy bus to come, ages to check in and the room was dull and dingy. Still, it was a bed for the night. Just don't go here expecting to have a lovely time

  • Stayed: February 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 510 reviews

Reviewed 20 July 2016 via mobile


This hotel is located just a short drive to the airport and is perfect if you have an early morning flight.
The hotel provides a free shuttle service to and from the airport leaving every 30 minutes.
My room was a very good size although it required modernisation as many of the inclusions were quite dated. The bathroom was compact and the shower was good.
My bed was very comfortable and the pillows nice and snug.
The room was very quiet. I had a very good nights sleep.
My room was cleaned to a good standard.
The TV channels were good
The air con and wi fi were very good.
Breakfast was good with a variety of options available.
The restaurant was very good with an excellent buffet.
The staff were all well managed. They were polite and helpful.
The hotel itself looks like it needs a makeover. Spoken English is also an issue.
I would recommend this hotel when choosing to stay close to the airport.

Stayed: July 2016, travelled solo
1  Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chata A, Director of Sales at Hotel Las Americas, responded to this reviewResponded 21 July 2016

Dear Customer Best regards .
It is very pleased to receive your comments , we appreciate .
I inform you that we started a remodeling stage in all our areas .
We expect you can visit us again

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2016 via mobile

Needs lots of maintenance , old and very noisy air conditioning in the room. Dirty carpets in every hallway. Maybe it was a good hotel a long long time ago!
Elevators are in really bad shape and the pool it's not nice at all, you don't want to swim there.
Only good y the people and service kindly offered.

Stayed: July 2016, travelled on business
Thank enriqueman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded 14 July 2016

Dear Guest , we appreciate your comments , which are of great importance to us.

Let us inform you that we started with the total change of our elevators which will be Ready one later than one finales September , one of them in a week .

Additionally we are in a stage of remodeling in all areas of the hotel, Which will soon see , we will be a renovated Hotel .

We appreciate your preference and we expect again with his visit .

Sincerely ,

Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2016

Very good. Best Squash & Ginger soup in Central America!!
Great Hotel. The rooms are very clean and neat, all the necessary amenities are complimentary. The service is very friendly and professional. The ambience is very attractive.

  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Emrori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded 5 July 2016

Dear Guest, we appreciate your comments about our service, food and friendly staff.

Was a pleasure to serve you.

Thank you for your choise.

We hope you can back very soon a vist us again.

Very truly yours,

Lizeth de Amado
Sales Manager

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Reviewed 23 June 2016 via mobile

The room was not as nice as I expected. The room was nice and clean, but not very big. There are no nice restaurants nearby. I guess we could've walked in the rain for 8 blocks or taken a taxi. Thank goodness the hotel restaurant has a wonderful buffet for dinner and breakfast. It was worth the wait to eat the buffet.

Stayed: June 2016, travelled as a couple
Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded 24 June 2016

Dear Guest, thank you for your comments.

Was nice to serve you and better you taste our meals in the Volcanos Restaurant.

Let us know when you will back to give you a better room.

Best regards,

Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2016 via mobile

Hotel is in a good location. Half a mile from the airport. The hotel has free shuttles. Very nice and clean property, free coffee in the morning. If you wish you can take a bus 'Transportes El Sol' from the hotel to El Salvador and Nicaragua. The bus leaves at 3pm and at 230am. It cost $28.00. The hotel is staff is friendly.

Stayed: June 2016, travelled as a couple
Thank jhnolasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded 7 June 2016

Dear Guest, we appreciate your comments and your choice to visit us.

Is nice to know that have a good stay and service.

We hope you can visit us again as soon as you can.

best regards,


Lizeth de Amado
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2016

I got a "single" room which was huge! The staff is very nice and the breakfast buffet (included in the night fare) is wonderful. Other than breakfast the food I had was good ok nothing special.
They have a very nice gym with an amusing view on the airport! There is also a pool and a SPA but I did not get to try it.
The staff is very friendly.
The downside of the hotel is that its a bit old and the decoration is not very nice.
It was a very good place to stay for a few nights. Very close to the airport with free shuttle!

Room Tip: If possible don't get the room facing the road.
See more room tips
  • Stayed: February 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Nicolas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowneguatemala, Director of Sales at Hotel Las Americas, responded to this reviewResponded 23 May 2016

Dear Guest, we appreciate your comments and your choice-
Is nice to know that your stay was confortable and we made feel like home.

I hope you can visit us again.

in a few months we are beginning the renovation of our hotel .

best regards,

Lizeth de Amado
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Las Americas

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 59 B&Bs / Inns in Guatemala City
Price Range: $100 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Las Americas 4*
Number of rooms: 183
Official Description (provided by the hotel):
Located only 3 kms. From La Aurora International Airport and very close to the main commercial and financial area of ​​the country. It offers 183 comfortable rooms, Gym, Heated swimming pool, Spa, Restaurant of Local and International food, Bar, Internet without cost. ... more   less 
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Hotel Las Americas Guatemala/Guatemala City

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