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“Where to begin...” 2 of 5 bubbles
Review of Country Inn & Suites By Carlson, Augusta at I-20

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Country Inn & Suites By Carlson, Augusta at I-20
Ranked #32 of 82 Hotels in Augusta
Savannah
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Where to begin...”
2 of 5 bubbles Reviewed 7 May 2012

Upon arrival, a younger man was working front desk. He did not tell us about their amenities and did not seem to want to be there. When arriving to our room, we discovered that they had given us a handicap room and we have booked at least a month in advance to get a regular room. We had an older room with a "grandma" type smell. There was a hair tye on the floor with some plastic debri as well. We had outdated furniture and lighting, tube television sets, and the shower curtain only fell an inch over the tub so the floor got soaked. Out shower head was supposed to be adjustable but was broken so you had to squat to shower. The front desk staff nor the housekeeping staff wore uniforms. The coffee in the lobby did not have the right size lids and when I told the young man at the desk he replied, "There is nothing that I can do about it, management won't get the right size." The "fresh baked Otis Spunkmeyer" cookies were either non existent or burnt. Someone had their cigarettes and lighter sitting in plain view behind the desk. The only plus was the Be Our Guest breakfast. With all of this said, I found it hard to believe that they had good reviews on here. I belive that since we got a heavily discounted rate, that we would not be "priority" guests. They are not up to par with the rest of the Country inn & Suites brand standards and amenities. Next time we travel to Augusta, we will not stay here, nor will we recommend this. However, Savannah and Atlanta have beautiful Carlson properties.

Room Tip: Bring your own pool towels.
See more room tips
  • Stayed May 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank alexasavv h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shahjasmines, General Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review, 11 September 2012
We are really sorry for your experience. But i want to assure you that not the way we operate or run the hotel. I have personally looked in to all the issue you mentioned and have corrected everything.

Again I am really sorry and We at Country Inn Promise you that the next time you stay here, you will have a memorable stay

Thank You

Shah Jasmine
General Manager
Country Inn & Suites Augusta GA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
    63
    51
    49
    24
    40
See reviews for
85
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Grand Ledge, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 7 May 2012

Appeared to be nice and clean, but the pool was like a swamp and promptly closed when we reported it, and cockroaches were found in the room 5 minutes after checking into the room. Cockroach also in the pool area, not cleaned up after the pool maintenance closed the area. Went for a family stay to visit our Soldier at Fort Gordon, VERY disappointed. The hotel was not sympathetic and refused to refund our last 3 days that we had pre-paid thru Expedia. However, Expedia was very sympathetic and disturbed by the way Country Inn manager and owner handled the situation, and they immediately refunded our last 3 days and we changed hotels and were pleased w/ our next choice. DO NOT stay at this hotel or any in close proximity, as they are owned by the same person. HORRIBLE service!!

  • Stayed May 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
1 review
5 of 5 bubbles Reviewed 1 May 2012

Had a excellent stay at the Country Inn & Suites, was blown away by the service and staff! Perfect location in Augusta within walking distance of all the best restaurants and bars. The rooms are clean and up to date. The beds are so comfortable we didn't want to get up in the morning. The staff was the cherry on top of it all, so helpful willing to go above and beyond to help. I was very impressed with this hotel it far exceeded my expectations and I would recommend it to anyone!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 1 May 2012

Stayed here for a weekend during the Masters tournament this year and found the staff very helpful and pleasant. The rooms in the hotel are a great quality, especially for the price. Beds are comfortable and the room and bathroom were clean. Also the hotel is in a great location, it had very easy access to the course and was within walking distance of several restaurants. I would certainly recommend this hotel to everyone.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank als_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 19 April 2012

Four of us stayed here for 4 days during the Masters golf tournament, even with the hotel fully booked the staff and service was first class, very helpful front desk staff. Great location for a bunch of guys who don't want to drive at night after a few beers on the course during the day, five good restaurants within a short walk. Booked our rooms for next year before we left, would highly recommend this hotel.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Golfnut992003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newhall, CA
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

We were pleasantly surprised at the beauty of this gem. Staff was purrrrrrrrrfect, place was quiet and breakfast was The Best we've enjoyed at this price range; and would recommend to everyone!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank evelyn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 March 2012

easy access, nice room everything works. wifi is good. bed is comfortable, shower has lots of hot water, tv has decent stations. room had a smoky musty smell, and carpet was a bit dated. breakfast was good= great fried potatoes ! coffee needed to be hotter. staff was very professional.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank flathman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Augusta at I-20

Property: Country Inn & Suites By Carlson, Augusta at I-20
Address: 103 Sherwood Dr, Augusta, GA 30909-4646
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 82 Hotels in Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Augusta at I-20 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Country Hotel Augusta
Country Inn And Suites
Country Inn Augusta
Augusta Country Inn

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