We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I wouldn't stay here again even if I was paid...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Knights Inn Augusta
Ranked #54 of 86 Hotels in Augusta
Reviewed 26 April 2017

First of all, if I could give this a zero rating, this hotel would be the recipient! Having travelled all of Route 66 and staying in places where I have never even heard of before, I expected more of a Wyndham Branded Sister Property! Had there have been other hotels available in the area and it not been close to midnight when we checked in, I would have walked right back out! I should have known that it probably wouldn't be up to any good standards when I waited over 5 minutes at the front door, ringing the bell, knocking on the door and attempting to call the hotel on the phone. Finally, we walked around the side of the building to find the night attendant asleep at the desk and banged on the window to wake her up. Once inside, we were not greeted; the attendant tried to answer the phone that was ringing, which happened to me hanging up as we were buzzed in. I provided the normal credentials to check in, noting that I had made a reservation and was asked if I wanted a single or a double. I explained again that I'd made a reservation and offered to show the email or a confirmation number, but she said she only needed my ID and credit card which was already provided. She began writing my information and incorrectly copied that down; later I asked if I should correct it on the form prior to signing and was informed I could if I wanted, but it didn't matter. After she had written everything up, she went to check her system and noted that the system crashed; again, having made a reservation, I attempted once more to offer up my confirmation email. The amount I was being charged was not what I had originally reserved for and as they hand write the receipts anyways, I finally did show her my confirmation. I had to ask where our room was located from where the office was (as the rooms open to the outside and had multiple buildings) and had to ask about internet access; both items that are normally addressed at check-in. I was the only customer there and it took over 10 minutes to just check-in with a reservation as she took another phone call without prefacing she was doing so for 1 of those minutes while I stood there. I was rudely spoken to and being a Diamond Wyndham Rewards Account and Credit Card Holder I was nonplussed to say the least! This is not the level of service I would expect at any hotel brand, much less this one that I've been a member of for over 10 years now. This experience has turned me off from the Knights Inn sister chain for any future stays.

Now, on to the ROOM...the room we were assigned was located at the back of a lot by a tree full of noisy birds chirping away at midnight. This ridiculousness was lessened by blaring relaxing music while we attempted to sleep. It was stifling hot, as most hotels will turn their a/c off until the next guest checks in, so we crossed our fingers that we turned it in the proper direction as everything was scratched off of the plate and illegible. Luckily, it only took about 30 minutes to attempt to cool down, but never got quite comfortable enough (it was cooler outside than inside the room). The subflooring felt rotted and there was a sink-hole next to the bed. Additionally, the carpet felt grimy so I didn't remove my shoes in the room. One major thing (and actually a medical necessity in this case) was that we could not plug a sleep apnea machine into the sockets without having to find something to prop it on so that it didn't fall out of the wall.

The remainder of the Laundry List of Terrible things at this hotel (some of which I have pictures of and others I forced myself to not dwell on in order to have some semblance of sleep for the night*):
A Roach climbed out of the sink when we turned it on.
There were over a hundred Dead bugs (this is not an exaggeration) in the light fixtures over the sink.
We found Clumps of Hair in the tub & drain.
Several Dark Stains were on the covers forcing us to sleep on top of the coverlet with our own blankets.

All the above aside, we hoped for a little breakfast in the morning as advertised on the website, but never was actually mentioned by the staff who checked us in. When I went to drop the keys off to check out I saw that they had cereal & coffee. The coffee was decent, but cereal isn't car food. Needless to say, we were ready to get out of there as quickly as possible and were happy to wash our hands of the place! Camping might have been better because at least you'd know what you're getting into; it's fitting that this motel is located on Boy Scout Road as you'd have to be a boy scout to stay here!

*DISCLAIMER: I don't normally post grimey pictures like this, so I apologize in advance for the honest pictures of the lack of cleanliness seen.

Room Tip: Don't Stay Here. Period.
See more room tips
  • Stayed: April 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Kristen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knightsinnaugusta, Manager at Knights Inn Augusta, responded to this reviewResponded 29 April 2017

Hello Guest
i am so sorry to hear about your experience with us.that room has brand new carpet which was installed march 30 ,2017 and actually we have guest staying in that room since the day you checked out without any problem.so i guess it was just unfortunate for you to have all that trouble in that room and i am so sorry for birds making noise but i did not have control over nature.i sincerely apologize for all your trouble.wish i could have done something.
Have a good summer.
thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (29)
Traveller rating
Traveller type
Time of year
Language

2 - 8 of 29 reviews

Reviewed 10 April 2017

This motel was a good last minute choice for the Masters Tournament. Less expensive than anything else, but for a reason. Think 1950 motel without renovation since then. But good bed/mattress. And very nice office staff. Not for everyone. But good for a guys trip when all you are interested in is being at the Masters all day and you just need a place to crash at night. Long walk to the course (1.5 miles), but doable if no other transportation available. Inn has access to shuttle service that accepts donations. Can leave your car parked at the inn.

  • Stayed: April 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank jevhmedcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knightsinnaugusta, Manager at Knights Inn Augusta, responded to this reviewResponded 28 April 2017

Hello Guest
thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2016

My family stayed in this hotel because frankly I just needed something cheap as we got in late and was leaving early in the am. I needed a room big enough for 5. When I checked in I was told all the rooms have 1 sort of couch with 2 beds. We got in the room and it was a chair and 2 beds. the carpet was nasty and sticky. The floors felt like you could fall through at any point. The bathroom toilet kept gurgling all night, mattresses were like a rock. And the fridge I had to plug in when I got there so it took a while to get cold. Also every outlet that was in there was being taken over by either the tv or lights. Just one of the worst Knights Inn's I've stayed in! The girl at the counter was friendly at least that night but I can't say much for the one in the am. she was snippy.

  • Stayed: November 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank pattib2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knightsinnaugusta, Front Office Manager at Knights Inn Augusta, responded to this reviewResponded 30 November 2016

Dear Guest
very sorry to hear about your experience with us.wish you had tell our front desk member that you are unhappy with your room she would have gladly changed your room.
once again i want to apologize.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2016

We rented a room on August 9. We took our luggage in, then decided to grab a bite to eat. When we got back to the hotel we could not get into the room because apparently the key cards had reset and their key card machine was down. We waited for 2 hrs for the associate to try and get the key reprogrammed it never happened. So we made other arrangements since by then it was the middle of the night. We had to leave all of our things in the room also. The associate assured us we would be given a refund and we left with the assurance that we would be called once the room was opened up. We got the call about 45 mins later that we could.come get our things. We did and were once again reassured we would get a full refund. Here we are almost a week later, no refund. We were told that since we stayed in the room for an hour they are entitled to keep the.full charge. We have asked/called several times to talk to a manager, the manager will not talk with us and we are being refused a refund. Do not waste your time with this establishment. We have had to go through our bank to reverse charges, definitely a nightmare.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DeAnna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2016 via mobile

Absolutely love the motel very clean with the exception of a spider web or two but no big deal the front desk clerk was very very sweet very kind and I will be staying again. I took these pictures after I stay the night so excuse the messy bed and all.

Stayed: June 2016, travelled on business
Thank kristy139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knightsinnaugusta, General Manager at Knights Inn Augusta, responded to this reviewResponded 30 June 2016

Dear guest,
I'm happy that you had a wonderful experience with us and you shared it with others. We are proud of our reasonable rate structure, excellent quality and great customer service. Our front desk staff members will be really happy to read your review.
thanks again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016

We had a very nice experience. Our room was right next to the office & breakfast area. It was still very quiet for being as busy as it was during the Masters tournament. The staff is very accommodating and polite as well.
The room, furniture & bathroom area was completely updated as well as the bed linens. We have already made reservations for next year's Masters tournament.
The location was great!

  • Stayed: April 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank 2Wald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knightsinnaugusta, Manager at Knights Inn Augusta, responded to this reviewResponded 19 May 2016

Dear Guest,
Thank you so much for wonderful review and confidence you have shown in our hotel.your opinion is very valuable to us.looking forward to see you again next Masters.
Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2016 via mobile

Hotel staff were friendly and offered good information on local restaurants. Hotel is old and can use some updating. Bed not great. But room was clean. Toilet felt like it could tip over. Great value. Great location.

Stayed: May 2016, travelled as a couple
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knightsinnaugusta, Manager at Knights Inn Augusta, responded to this reviewResponded 17 May 2016

Hello guest
Thank you so much for writing. It means lot to us.
Also help us improving our property to provide happy stay for our guest.
Thanks a lot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Augusta hotels
0.7 km away
Sleep Inn Augusta
Sleep Inn Augusta
#40 of 86 in Augusta
94 reviews
0.5 km away
La Quinta Inn Augusta
La Quinta Inn Augusta
#38 of 86 in Augusta
329 reviews
5.2 km away
Residence Inn Augusta
Residence Inn Augusta
#25 of 86 in Augusta
47 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Staybridge Suites Augusta
Staybridge Suites Augusta
#24 of 86 in Augusta
117 reviews
1.2 km away
Candlewood Suites Augusta
Candlewood Suites Augusta
#27 of 86 in Augusta
175 reviews
4.8 km away
Baymont Inn & Suites Augusta West
Show Prices
Show Prices
Show Prices

Been to Knights Inn Augusta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Knights Inn Augusta

Address: 210 Boy Scout Rd, I-20 Exit 199, Augusta, GA 30909-2026
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 86 Hotels in Augusta
Price Range: $64 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Knights Inn Augusta 1*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, getaroom.com, TripOnline SA, HotelQuickly and Cancelon so you can book your Knights Inn Augusta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Augusta Knights Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing