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Royal Mirage Agadir Hotel
Ranked #24 of 79 Hotels in Agadir
Reviewed 28 June 2017 via mobile

Grate place, perfect location only a couple of minutes walk from the city centre and beach front. The animation team are absolutely fantastic, very friendly. Really enjoyed our stay. Thank you Royal Mirage Team, See you again soon

Stayed: June 2017, travelled as a couple
Thank Dunia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 8 July 2017
Google Translation

Chère Mme Dunia ,


Tout le personnel exprime son Bonheur en recevant votre feed back.

Nous étions enchantés de pouvoir satisfaire vos attentes tout
au long de votre séjour au sein de l’Hôtel Royal Mirage Agadir .

Tous heureux de votre appréciation à :

*L’Emplacement de l’hôtel par rapport au centre ville et la Baie d’Agadir.

*la Panoplie des activités de divertissements organisée par
notre charmante Equipe d’animation.

Très chère, votre prochain séjour sera sûrement Excellent et Inoubliable parmi nous.

N’hésitez pas de nous contacter pour bien planifier vos prochaines vacances
à l’Hôtel Royal Mirage Agadir.


A BIENTOT

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46 - 52 of 1,560 reviews

Reviewed 20 June 2017 via mobile

Fantastic location ,people are friendly and the staff very helpful ,the manager does a really good job,he is fantastic,the animation team are wonderful , I have no words how to describe how good and fun and professional the animation team are,made our stay so enjoyable. We will definitely book our next trip to Agadir at Royal Mirage .Not to mention that the location is excellent for visiting all the beautiful places Agadir have offer .Thank you guys for the excellent time and that you made us feel special,in particular that me and my wife we celebrated our 10 years anniversary. Thank you so much .Lee and Dunia from London,UK

Stayed: June 2017, travelled with family
Thank Liviu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 21 June 2017

Dear Customer,

We are very pleased and happy to hear that you have enjoyed all the services and the staff of our hotel.
Our main objective is to satisfy our guests so mission complete.
We thank you for choosing our hotel for your anniversary and for the time you have devoted to our proprety by leaving your opinion and we will be honored to welcome you once again.
cordially

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Reviewed 15 June 2017

This hotel was completely nightmare.
I have booked a holiday package with Onthe Beach for my family as a surprise birthday gift to my Husband's 40th Birthday. When we landed there we were so shocked. The Hotel was on so horrible condition. There was so much of building works going on. The hotel facilities and services nothing as up to standards what they have advertised on the website.
I was completely mislead to wrong product.
** no family rooms. They separate kids and adults to two different rooms. My children are so young to stay on their own. Too small and got scared.
** Room lights not working so dark always.
** even at hotel corridors lights not working always ever so dark bit scary to walk even.
** they don't provide fresh milk to children. My little children are we're really struggled with out milk to drink for them.
** so many little animals in the kitchen cads dogs no hygienic at all. They touching the animals then dealing the food. My children are allergic to cats it's made so sick to them.
* no air conditioner at room. It's not working. The hotel management said there is no air conditioner, it's not working at entire hotel
** toilet not flushing at all.
** bathrooms are leaking
** Doors are broken and people sneak peek in to our rooms. Very scary
* no bake beans or omelet or or proper English breakfast
** Lunch no multi option food ,only one pasta .
**no snacks available at anytime no chips or sandwiches kids are starving
** kids not getting any juice ** pool is filthy dirty and marbles are broken so dangerous for kids to swim.
** only few Numbers of breads lefts always and it's all so old and dry.
** Rotten tomatoes and old vegetables
** Staffs are not friendly at all always with grrrr face.
** no kids or evening entertainment
** everywhere is so dirty.
** kids can't play around or can't sit where they like to sit down for their meal at restaurant. They keep on forcing don't sit here and there.
When I called the company from morocco they couldn't help at all. Finally hotel checked out without our knowledge and forced us to leave the hotel. We didn't have no where to go.
Myself ,my Husband and my little children were totally panicked. They were starving since that day morning. There was big language barriers they couldn't understand English at all. We went Thiso much of hard time. By 4.30 pm still we couldn't find any availability of any of the London local hotels. Then I booked last minute booking from Expedia.com for expensive hotel for £1400 for five days instead of seven days price. It's totally a meth . I have spend way to much than what I originally planned. I didn't have no option left on that time. So I have book overpriced hotel for no reason. Again for the hotel transportation services I have paid extra £40 to my airport transfer top of Imy pre paid airport transfer through the Onthe beach website. I have spend morethan £100 to call from morocco to London. The hotel refused us to provide calling services to us too. We were left like middle of sea. Totally nightmare. My little children got terribly scared and very upset. Still they didn't out from that Stress and shock.

Room Tip: No please nothing you can expect
See more room tips
  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Krisha1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 6 July 2017
Google Translation

Chers Mme .Mr KRISHA ,

Tous les employés étaient ravis de vous recevoir à l’Hôtel Royal Mirage Agadir.

Malheureusement, ce feed back est vraiment un cauchemar par rapport
A tous nos Efforts Colossaux, fournis pour résoudre votre problème de réservation.
Cette dernière était faite pour deux chambres et non pas chambre familiale.
Et nous étions professionnels, de vous attribuer deux chambres communicantes,
plus pratiques pour un couple et enfants à bas âge.
Le lendemain matin de votre arrivée, une fois que vous avez reporté
votre réclamation au Front desk ,
le Directeur Général et moi-même étions à votre entière disposition en essayant de contacter devant vous , au lobby , en plusieurs reprises l’agence responsable
de votre réservation mais en vain.
Et par la suite, nous avons envoyé un mail à l’agence, que vous avez bien vu et lu.

Le surlendemain matin, nous avons pu les joindre au téléphone en expliquant
à vive voix, que la réservation faite via l’Agence est bien 2 chambres et non pas
1 chambre à 4 lits .
Et l’Hôtel ne dispose pas de ce type de chambre.

Donc, étant soucieux de votre confort concernant votre séjour,
Compréhensifs au malentendu commis par Vos soins par rapport à la réservation,
Votre proposition de changer d’Hôtel sans facturer les frais du reste du séjour
était Accordée.

Chère Mme krisha , entièrement déçus de lire , que vous étiez forcés à quitter
L’Hôtel,
et pourtant, à votre départ, après avoir déjeuné , fait les bagages tranquillement,
vous avez remercié Le directeur Général, le personnel du restaurant, du bar,
, et moi-même pour notre professionnalisme, et serviabilité,

Ei vous nous avez aussi remis votre Numéro de téléphone
et votre adresse à Londres …

A titre indicatif que, le but de Tripadvisor, est que le client doit reporter honnêtement
Son expérience vécue au sein de l’Etablissement qui n’est pas du tout votre cas,
votre commentaire est vraiment loin de la réalité.....


A fin de vous éviter tout désagrément, n ‘hésitez guère de nous contacter
pour planifier votre prochain séjour au Royal Mirage Agadir .


Salutations à Toute la Famille

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Reviewed 5 June 2017 via mobile

We arrived in the evening so to fully take in and appreciate the property we had to wait til daylight broke. The room was clean and we were lucky enough to get a king size bed and a terrace overlooking the sea. The bathroom was dated as were the towels. They've seen better days!
The buffet was adequate however as the week progressed we had more than enough of the repetitive selection of food and started going elsewhere inspite the fact we were on an all inclusive package. The drinks selection were very limited and basic. Not what you would expect from a supposed 4* property.
The plus is they kept the pool and public areas immaculate at all times. Not all the servers are very friendly but the few who were, deserve to work somewhere more special.
We didn't realise how not having internet in the rooms could affect our trip. My partner and I kept going up and down like a yo-yo when we needed some access to it.
We highly recommend a meal in Duplex dining club which is situated on the right when you get to the bottom of the stairs leading to the promenade. An absolute treasure. High quality and beautifully presented food just be aware it's mostly locals who go there so it can be a bit daunting as a foreigner. But a real find!
This hotel could be great if they made some modernisation and changes to keep up with the modern times but overall not half bad.

Stayed: June 2017, travelled as a couple
1  Thank Maricci L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 21 June 2017

Dear Guest,
First of all we thank you for the time you have devoted to our hotel by leaving your opinion
We are very pleased to hear that you have enjoyed the room and some services of our hotel, however, we have noted a few constructive remarks that you have mentioned, and be sure that we will do what is necessary in order to improve them.
We thank you again for choising our hotel and for sharing your exprerience with us and we will be honored to welcome you once again.
cordially

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Reviewed 14 May 2017 via mobile

Stayed at the hotel for 3 Nights.. on Arrival were greeted at the Enterance by the hotel manager..had the staff carry luggage out the taxi.. check in was super fast.. sorted out a triple room.. on the 3rd floor with a great view of poolside and beach..

The food aint all that but thats just me talking about my tastebuds. Anyway...i would advise you to not get all inclusive.
Pizza hut, maccys and kfc is all 2 mins walk max from the hotel. You can see it from poolside.

So close to the beach.

Wifi is only in the lobby. Not in the room

Everything else was great!

Hussain Elgouch is the best and so is Lubna! Hussain kept giving us drinks after checking out. Even gave us a late check out..Cheeky cheeky #WeLoveIt #WatchOutForLindsey #Cookie

Stayed: May 2017, travelled with friends
4  Thank hassan3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 19 May 2017


Dear Guests ,

All delighted to welcome you at Royal Mirage Agadir Hotel .
We were happy to make your stay entirely enjoyable.

Thank you for your positive feedback, regarding the good service of the staff, the nice room with great view.

Hoping, to receive you very soon in order to make you taste the new delicious
meals at Atlantis Restaurant.


Best regards

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Reviewed 4 May 2017 via mobile

I had an opportunity to talk to the general manager a very humble individual and very understanding person. Staff were all very polite and courteous. The location is the best. Beach is just across the road. Main shopping is known shouk bazar which is indoor and consists 100s of stalls. They can be expensive so you may have haggle with them, they all the same they don't care who u are, when they see u as only £££££ and not humans. A typical t shirt will cost u around £8.50 which about 100dh. That's bloody expensive. I thought Agadir was cheap but trust me it's not. A taxi from hotel will cost u no more that 20 dh. Try to use the red small taxis others are too expensive rip off. Any questions are any concerns I'll be happy to help.

Stayed: May 2017, travelled with family
3  Thank Lordyousaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 17 May 2017

Dear Mr. Lord,

All employees of Royal Mirage Agadir Hotel ,were delighted to receive you,
from 27/04/17 to 04/05/17.

We express, sincere thanks for your positive comments regarding:

The Great Hotel location .

The availability and efficiency of the general manager and all the staff of the Hotel.

Hope to welcome you very soon with entire Honorable Lord family.

Best regards to your son

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Reviewed 28 April 2017 via mobile

Just came back from agadir/ royal mirage hotel absolutely loved it. Amazing hotel the staff was so nice and welcoming. The waiters and everyone was always so nice always had a smile on there faces! The animation team was amazing absolutely loved them , yassine, Dounia and Abeer and the rest of the team was absolutely so nice and fun to be with , entertainment was always so spot on. Loved the pools , the kids club all the activities. The food was amazing loved the buffet always had different variety of food to choose from. For me and my little girl it was the perfect location right infront of the agadir beach / promenade!! Would be going back to agadir soon and stay in royal mirage again made a lot of friends.

Stayed: April 2017, travelled with family
Thank Rajna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Public R, Responsable relations publiques at Royal Mirage Agadir Hotel, responded to this reviewResponded 2 May 2017


Dear Guest ,

All the Hotel Royal Mirage Agadir Employees were very pleased to welcome you
and satisfy you at all levels : Best Hotel Location ,tasty buffet' s variety ,
smiley staff, good service ,nice entertainment team ......
Besides , we are glad that , your pretty girl, was so happy to enjoy
the various children's programs all the day .
Dearest , With a huge joy to receive you again with the whole family
at Royal Mirage Agadir as soon as possible .

Kind Regards

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Additional Information about Royal Mirage Agadir Hotel

Address: Boulevard Mohammed V, Agadir 80000, Morocco (Formerly Beach Albatros Agadir)
Region: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#15 On the Beach Hotel in Agadir
#17 Spa Hotel in Agadir
#18 Luxury Hotel in Agadir
Price Range: $73 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Mirage Agadir Hotel 4*
Number of rooms: 177
Official Description (provided by the hotel):
Located in a prestigious place in the city centre of Agadir, facing the bay and its beautiful fine sand beach that stretches as far as the eye can see, warmed by the sun of Agadir and close to the medina and few kilometers only from the Dunes golf. The Royal Mirage Agadir is Authentic, well-equipped rooms with Moroccan decor and a balcony or terrace overlooking the sea, or pool. This property offers recreational facilities like a fully equipped fitness center, and an outdoor pool with an adjoining pool for children. ... more   less 
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Also Known As:
Beach Albatros Agadir Hotel Agadir
Royal Mirage Hotel Agadir
Agadir Royal Mirage Hotel

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