Upon arrival we had a 3 hour wait for our room which was lovely when we finally got it.
Holiday Rep was supposed to meet us but never did.
Food was better than some hotels in Agadir and was of a good standard but upon going to the bar in the evening we were advise that vodka is not included in the All Inclusive, something that is not advised on the website.
As we had 6 vodka drinkers in the booking this turned out to be an unwelcome extra cost of around £150.00 for the 7 days.
Trying to confirm our transfer to airport was near impossible with the most unhelpful, rude and arrogant man I have ever come across in the Customer service field, he would not even make a call for us.
Transfer company did not turn up at the time shown on paperwork and 2.5 hrs later we were still waiting so opted to take 2 taxis to airport costing us another £50.00 and literally just made the flight.
Hotel was very nice, waiting staff friendly and Animation Team were great, Thank you Amine, Samyeer and Ahmed for a great birthday.More
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