This hotel came to my rescue after an awful experience at the Menzeh Zalagh Hotel. They allowed me to check in at 11:00 hrs.
Room 319 was very comfortable and overlooked the swimming pool, the quiet side of the hotel. The room had a safe and secure WiFi, along with the standard of bathroom fittings and toiletries you would expect to find in a hotel of this rating. One strange thing though was that while they had a kettle and crockery, there was no complimentary tea or coffee. There was, however a fridge available.
The restaurant service could have been better. Breakfast was very good and while I was given a dinner menu by the maitre d upon entering on Friday evening, I learned that only a buffet was available. Nevertheless, I enjoyed the food on display and at MAD 200 it was a reasonable price for a restaurant of this calibre.
My flight on the day of departure was very early and I asked for a wake-up call at 05:30 hrs, which didn't materialise. I was awake early though thanks to my internal alarm clock and I had breakfast at the earlier arranged time of 06:00 hrs. (Breakfast usually begins at 07:30 hrs.)
After dinner on the Friday evening, I thought it would be a good idea to settle my bill so that there was no rush early on the Saturday morning. I'm glad I did this because room service had been charged to my room, 319, which was incorrect. It should have been applied to room 219. The investigation into this by the night manager took about 15 minutes which would have been valuable time cutting into my departure if it had happened when I left the hotel at 06:30 hrs.
I am pleased to say that the taxi I had arranged to take me to the airport arrived on time and the cost of only MAD 200 was added to my bill. The journey time at that time of day took only 20 minutes.
The comfort and service, in spite of the hiccups I have highlighted here, were far superior to the Menzeh Zalagh Hotel.
- Official Description (provided by the hotel):
- The Occidental Fès Medina hotel has been created as a haven of peace in the heart of the Medina. The hotel is situated within the Imperial City of Fez, Morocco's first imperial city, which has been declared a world heritage site by UNESCO. A brand new hotel that combines comfort and functionality which can be seen in its modern rooms decorated in a contemporary style with designer furniture. Barceló Fès Medina hotel has a 300 m² business centre, a health and beauty centre, a spa with a fantastic Hammam (Turkish bath), a swimming pool, free Wi-Fi connection and the magnificent international restaurant Azahar, where you can also sample a typical Moroccan dinner. ... more less
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