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Reviewed January 2, 2016 via mobile

Stayed here in late December and it was the worst hotel of our trip to morocco. Despite being labelled as 5 stars, this hotel was 3 stars at best. The hotel was in a remote location not near town. The reception and lobby areas for each floor was darkly lit, and lights were flickering. The room had very old furniture and old school tv box!! The bedsheets were also itchy to the skin. The only saving grace was the buffet at the restaurant.

Stayed: December 2015, travelled as a couple
2  Thank startree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 9, 2015

Located in the middle of nowhere on the outskirts of the city but right next to a very deprived area. The tourists have become the target for opportunist thieves. It is perhaps no co-incidence that following a coach of guest arrivals the consierge desk (where safes are available) is unmanned and with no room safes guests are almost certain to be carrying their valuables when they attempt to visit the shops 500 yards away. Interestingly the gate staff vacate around 3pm, and do reception and so there is no security. Shoppers are then targeted as they return across an expanse of waste land. I venture to suspect they are all in on it, even the police cannot decide on jurisdiction, so thieves escape while people debate the time of day. The hotel had dated rooms, dinner was a dried out buffet with little choice. Breakfast was also poor. The room however was clean and its facilities worked, which seem unusual in this country. Staff were extremely unhelpful and more worried about negative publicity than solving crimes..

  • Stayed: November 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stuart_Donald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 9, 2015

Conveys a good impression on entry because of the large lobby area and decorative ceiling and chandeliers. If you forget the name of the hotel when in your room, you have to go outside the building and look at the front facade. Not a single paper, letterhead or hotel directory in the 10 rooms occupied by our group. No instructions near the room telephone as to which number to call for any purpose. I had to go all the way to the reception to get answers to my problems. Empty mini-bar compounded the absence of complimentary bottles of water in the rooms. Spacious rooms, loo separated from the bath-room. The lift we used did not indicate the floor you are on or where it stops; neither was the floor marked on each floor outside the lift-door. 20 TV channels to choose from but not one showing any English movies. The buffet b'fast was a disaster with runny scrambled eggs and extremely sugary orange or fig juice. Two ladies in our group had been allocated Room No. 3141 and they were going round in circles looking for it - the problem being the different room number series in the two wings not being sign-posted clearly in a central place. Wifi was available only in the lobby area, and it was very slow.

Room Tip: The elderly are advised to ask for a room close to a lift - no views to speak of.
  • Stayed: November 2015, travelled with friends
    • Value
    • Location
    • Service
1  Thank Max J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 4, 2015

This hotel isn't bad in itself, but watch out for the waiters in the restaurant because THEY WILL STEAL FROM YOU. With the buffet dinners one must pay for drinks (even water), and be sure to pay only in Dirhams. I got a small bottle of wine, which was 85 Dirhams. I hadn't changed my Euros, and I had a 200 Euro bill (yellow) that I idiotically thought I'd pay with and get Dirhams back. Well I did - 115 of them. The exchange rate was 10/1, so the waiter stole 180 Euros from me. I didn't realize this until the next morning, and when I told our guide, who explained the situation to the hotel manager, I was told 1) that it was too late to do anything about it, and 2) I must have paid with a 20 Euro bill. That was as far as it went.

Also, a friend told me that in the morning she was looking out the window into the gardens and a man suddenly appeared and pulled down his pants to flash her!

My warning is that you should avoid this hotel if at all possible. If you are on a tour and haven't a choice, be very careful!

Room Tip: I don't know if there is a good one.
  • Stayed: November 2015, travelled on business
    • Value
    • Rooms
    • Service
2  Thank Happytobehere_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 6, 2015

This hotel looked beautiful in the foyer and pool area but the rooms were quite tired looking. They don't appear to do much ongoing maintenance. We ate in the pizzeria for lunch one day and the pizzas were delicious but the service and the decor left a bit to be desired, it was very dark inside.
The front desk staff certainly were not the most friendly or helpful.
If they improved some of these areas it would be a lovely place to stay.

Stayed: October 2015
1  Thank scottee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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