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“Review of Riad Zitouna in January 2012”
Review of Dar Zitouna

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Dar Zitouna
UK England
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Review of Riad Zitouna in January 2012”
Reviewed 8 January 2012

This review is for the Riad Zitouna at No 26 Derb Ihihane, Sidi Ben Slimane, Marraakesh AND NOT Riad Zitouna, 5 Derb Rami Zkak Labghal, Fes.
The link for 'professional photos' on the Trip Advisor 'review' page for this Riad shows the correct photos. There are a couple of Riad Zitouna's and our holiday booking was made, based upon the other one in 'Fes' in error.

We stayed at this Riad in Marrakech for 4 nights from 2nd Jan 2012. As many people state on these pages, the Riad is VERY hard to find. If you do not get a pick up from the airport arranged by the Riad itself you will NOT find it easily and you could also easily be quite intimidated by the people and the area in which the Riad is in.

We are experienced travellers, having extensively travelled the world but initially the local area where you would be dropped off could slightly worry you. Once you have found the place and get a feel for the area it's not so bad. Many people will offer to show you where the Riad is (from where the taxi drops you) but they will take you on a longer route to justify the money that they will demand from you for showing you the way. Ten Dirhams would be an absolute max to pay the locals for this.

The Riad itself is quite old and whilst the days were really warm in January, the nights were very cold and the only heating in the rooms was a small portable, electric, convector heater which was insufficient to make a noticable difference. A walk into the souks or main square will take you about 15 minutes although it's not a particularly 'nice' walk as it goes through a lot of 'run down' area.
A taxi could cost you anywhere from 20 to 60 Dirhams (£1-50 to £4-50 ish if you're from the UK). This price in the main was based upon pure luck, the taxi driver, the time, taxi availability and your bargaining ability or your will to walk away.

The breakfast was OK, not big or lavish in any way but simply 'just enough'. The people at the Riad were always helpful and smiling and we had no cause for concern with any of them at any point during our stay.

My marks out of 10 for the staff would be 8
My marks out of 10 for the location would be 1

Overall, two days would be ample time to spend in Marrakech. In this time you would easily see everything it has to offer. There is not a lot to do at all.
On this occasion, with just having a mini-break I felt like I had totally wasted my time in coming here. It's nice to say, 'yes, I've been to Marrakech' but the reality of the place is actually so disappointing. I would never recommend to anyone to come to Marrakech!

Hopefully the photo I have attached to this post will be of help to anyone travelling to the Riad Zitouna. It is a scan of the arab script given to us by the maid at the Riad. It should get you to within 50 to 100 metres of the Riad and would be worthwhile printing out.

It is at Rue Bab Taghzout (Street of the door of Taghzout) but the taxi driver will not be able to read English?

Room Tip: Our room, number 4 was one of the larger rooms as it had the only balcony
See more room tips
  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank mikelouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Montreal, Quebec
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2011

When we arrived in the medina we called about 10 times before we got an answer from anyone who could give us directions to the hotel, which like many riads in Morrocco, was difficult to find without help. We wasted a lot of time wondering around with all of our luggage before someone finally answered the phone.

We had stayed at a real riad in Fes the day before, where we received a warm welcome from the owners who lived there. This place was clearly owned by a larger company that hires out (very young) staff to run it when there are guests.

We were the only people there (on the busy Easter weekend), so the place felt more like an empty apartment building than a riad. Although the room was very clean and well decorated, the double bed was actually just two twin mattresses stuck together. It was uncomfortable.

After staying one night, we decided to leave, but Marrakech Riads forced us to pay for the three following nights that we had already reserved. It amounted to more than $200. After arguing with a person from Marrakech Riads on the phone, we paid for the nights just to be done with it and then found a nicer place (outside of the medina). It was a big waste of money and bad start to our stay in Marrakech :(

I would not recommend booking through Marrakech Riads. If the other reputable Riads are booked, just stay in a hotel in the new town. Many are in walking distance to the medina and taxis are cheap.

  • Stayed April 2011, travelled as a couple
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Helpful?
1 Thank booksmydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Alberta
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 April 2011

We had a very nice stay here for two nights. The riad is quiet (but see my tip about ear plugs and 5:30 am prayer calls from the nearby mosque; this applies to other Marrakech riads as well, especially if you want to sleep with the windows open). The rooms are very clean and nicely decorated, the bed comfortable, the breakfast good (besides juices and Moroccan pancakes, it is nice to have a boiled egg for protein). And the souks are a short walking distance (about 5-10 minutes) just to the south of the riad ...

Getting to the riad was a bit of an adventure. We arrived in Marrakech by car just before dusk, parked in a parkade in the centre of the medina, and were exploited by a taxi driver who charged us 10 euros (it should have been max 5, as we did not have much luggage) to get to Bab Tagzout (sp?). We phoned the manager of the riad (she appears to manage more than one), and after I had described how we looked, she told me that their agent would meet us within 5 minutes. Apparently she had misunderstood me (perhaps limited English?), as the agent was looking for a couple with a toddler--whereas we had our 21-year-old son with us! It took a few more phone calls, an entourage of local young men who eagerly wanted to show us to the riad (with the hopes of tips, of course) and a half an hour before we finally reached the riad (which is just 30 m from Bab Tagzout).. But we got to watch the bustling activity at the square while we were waiting: a man loudly selling cauliflower from a donkey cart, brochettes being cooked by street vendors, crowds milling about ...

Rashid, the young man who runs the riad ("the agent'), was very helpful. He went with my husband to fetch our car (the ride in a petit taxi was 30 dirhams), ordered a cab to the airport for our son, made restaurant reservations and walked us there, found me a hair dryer, and provided us with maps and directions.

If you are going to stay at Dar ZItouna, I would recommend arriving before dark, agreeing with a petit taxi driver about the rate ahead of time (20 dirhams from Place Jemaa el Fna), and if you are going to meet Rashid at Bab Tagzout, wear something easily distinguishable. The stay is worth the little extra effort needed to find the riad.

Room Tip: Wear ear plugs at night (5:30 am prayer calls ...)
See more room tips
  • Stayed April 2011, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Matter_of_fact_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferreiras, Portugal
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 February 2011

The staff was very helpfull, handsome and nice although, the ladie doesn´t speak any english. The breakfast was very good: pancakes, morocan pancakes, egg, cheese, 3 kind of jam, milk, coffee and 2 fresh juices. The room was good and every day cleaned. The location is not so good. Tell the taxi driver to leave you at Rue Bab Taghzout, it´s easyer to find the Dar, do not pay more than 10 dirhams to young people to help you find the place. And from Place Djemaa el Fna by taxi don´t pay more than 30 dirham in a petit taxi.

  • Stayed February 2011, travelled with family
    • Value
    • Location
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Helpful?
4 Thank Anitaacr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 February 2011

We were collected at the airport free of charge and bought to the Riad. Initially we were a bit apprehensive of the location but that is the Marrackesh Medina. After a day you just accept and throw yourself into the Morrocan way. On arrival we were given Morrocan tea and nibbles which was a nice gesture. Our room was on the ground floor and was spotlessly clean. There was a safe in the room and the bathroom was adequate. Breakfast was pancakes, bread and a some cheese and there was no set time, so if you got up late they would make your breakfast for you then. It was very easy going. Someone was always around if you needed them and they were very friendly. We had an excellent time and were treated very well at this Riad. Good value for money.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
Thank Lynne12323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 November 2010

I enjoyed the hotel itself, it was small and charming, with good breakfast and nice terrace, no WiFi. The service was great. The neighborhood is noisy and the hotel was difficult to find. I made the mistake to ask somebody on the street for directions. He took us for a 10 min walk trough the darkest allies and asked for a hundred euros tip in the end and he got very upset when the best he got was a dollar or two. It turned out when I asked for the direction we were only 20 meters from the door of the Riad. Later in the evening other people tried to harass us for money pretending that they were guiding us to the door.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank HKAIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naivasha, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2010

My wife and I have been to Morocco many times and rate this hotel as top 5 worst in Morocco from a service point of view. Morocco is a country where service comes easy - but here we found ourselves cut off from the service world floating in free space living for a week!...when we checked in there was a clump of unidentifiable hair stuck on my closet shelf, carpets were so dirty that when we dragged them out of the room there were dust trails. There was no fruit or any kind of complementary anything on arrival. We survived on a meagre breakfast of fake juice on our 1st day (when Morocco has the world's best oranges!) and stale bread until we insisted on fresh baguette. Coffee was luke warm Jus de chausette a.k.a "socks juice" in French and all made by a sole man in the kitchen when most Moroccan kitchens are buzzing with women catering to ones every need, producing lovely food. Worse still - when I asked if I could have an egg one day I was told guests are only allowed processed cheese one day ( La Vache qui rit) and a boiled egg the next. I asked the man how much an egg was? 1 Dirham came his response - 10 euro cents!!! Yikes! The beds are comfortable and the water is warm but be careful about the service. We definitely won't stay there again - a million better Riads in town. Sorry Zitouna but you do have an AMAZING olive tree. Shame you cant eat them as they drop off. Would have doubled our nutritious intake. Bye Dar Hell.

  • Stayed November 2010, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank HippoPointKenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dar Zitouna

Property: Dar Zitouna
Address: 26, derb Ihihan | Sidi Ben Sliman, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast
Hotel Style:
Ranked #88 of 278 Speciality Lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dar Zitouna 3*
Number of rooms: 5
Official Description (provided by the hotel):
Called after the giant olive tree reigning inside the central courtyard, this unique place has another mistress, Lalla Khadija, whose smile welcomes all our guests with the purest Moroccan tradition. This little 5 rooms ryad in Marrakesh is ideal for families and appreciated by kids who love to toddle in the plunge pool. Remarkably situated within reach to all the biggest traditional parts of the medina and its notorious saints, there is nowhere better to sip a mint tea than on the Dar Zitouna top terrace admiring gorgeous orange sunsets and listening to the Voices of Marrakech. Magic times await for you! ... more   less 
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Also Known As:
Dar Zitouna Hotel Marrakech

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