Firstly, the hotel is actually really pretty, spacious and clean with plenty to do (spa, gym, pool, club, Shisha and restaurants.)
However, I have never met such rude staff at a 5* hotel in my life. I stayed with 3 friends in a "superior" suite which was basically a king size bed and then two sofa beds even though we were told that we were getting proper beds by the hotel staff. The sofa beds were extremely uncomfortable and took up the lounge. So the suite was really overcrowded. Apparently, the suite as prepared for 4 people, yet, when we arrived at 10pm, there was 2 of everything in suite (slippers, cups, etc.) when we told the staff this, they kept saying all we had to do was ask for more things which then took over an hour to come (including the beds.) When we spoke to the general manager, Mr Amine, he was INCREDIBLY rude to all my friends, very argumentative, refused to apologise and offer any kind of resolution. Honestly, never in my life have I been spoken to like that.
So - opposite the road, there's the Palm. It's also a 5* with the same amenities. Hopefully the staff understand customer service. More
- Free Wifi
- Breakfast included