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All reviews private pool banana trees beautiful hotel pool bar shuttle service main pool free shuttle main building minute drive an upgrade rooms are beautifully decorated the hustle and bustle relaxing break moroccan food spent nights boutique hotel the hotel manager
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Reviewed May 20, 2017 via mobile

Our stay at the Tigmiza was excellent.
The hotel is beautiful (not too big not too small) it's located about 20 Minutes from the medina (with free transfers twice daily from and to the medina)

The staff are amazing from check-in to check out.....!

We'll be back next year!

Thank you
Jc

Stayed: May 2017
Thank jcmatigot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLaraqui, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded July 13, 2017

Dear Guest,

We very much appreciate your comments regarding your stay at Tigmiza - Suites & Pavillons !

It is always a pleasure to receive such positive feedbacks. I did already share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff who always tries to go above and beyond all expectations!
Thank you again for sharing your experience and we hope to welcome you back very soon!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2017

Look no further. After 4 consecutive visits to wonderful Marrakesh in 3 years time, we have found the ultimate place to stay and indulge yourself with a glorious and luxurious setting. We were 2 to stay in a villa with private pool, that easily hosts 4 people. Top notch quality villa and decoration. The boutique hotel is an oasis of style and tranquility. Excellent drinks and food. And the staff have nothing else in mind except making you feel at home and at ease. We'll be back. Thank you team Tigmiza for an incredible week!

Room Tip: You can't go wrong
  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Dirk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLaraqui, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded July 13, 2017

Dear Dirk,

Thank you very much for having written a comment on Tripadvisor concerning your time at the Tigmiza - Suites & Pavillons, Marrakech. . We are also very glad that you felt our hotel is “Five stars Oasis”it is really important for us. We hope to have the pleasure of welcoming you again very soon for another “Perfect” time in the Red city!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2017

As you finally escape the airport, a contrary modern building with all the efficiency of a medieval horse trading market, you are greeted by the Tigmiza hotel's driver and whisked away from the endless bag checks and paper stamping.
Not that any air-bound trip these days is without security checks and a little light frisking, in fact there is a comforting aspect to it all when you leave Morocco, but once you've arrived picked up your luggage and exited all the usual departments it does seem to be locking the stable door after the horse has bolted somewhat for them to check your bags as you leave the building.
Oh well, the smart mini-van speeds you away from it all and all is forgotten as you wind your way through the Marrakech streets and your driver takes the opportunity to check his texts.
The first impression is that this city is the land that 'health and safety' forgot. Children on moped handlebars or sandwiched between parents on the back seat and daredevils crossing streets in fast moving traffic who step out while still looking at their phones. It's best not to look or you'd be screaming 'WATCH OUT!!!' every two seconds.
And then, as the main roads leave the bustle of the old town and the buildings transform in to dusty desert, with a hazy view of the Atlas mountains in the distance the hotel and deafening silence is upon you.
First impressions are of a quite and cool, beautifully designed Moroccan home that you are now an important guest in. The staff are charming and keen to please, which adds to the welcoming atmosphere.
They take you round the whole building, the rooftop bars, the lounge areas and the two pool areas and not forgetting the spa area in the lower part of the building.
The upstairs bar, deserted at 11am in the morning as we took the tour, seemed full of promise and we mentally made a note to visit later for a few cocktails.
However in the week we were there we never saw anyone up there. This may have been due more to the time of year - term time - than any lack of enthusiasm on the hotel's part, as the majority of guests seemed to be young couples with preschool children or older couples like ourselves (okay late middle aged), so the hotel was largely dormant in terms of wild nightlife.( unless you count the wedding in the rear garden area!)
We were lucky enough to get an upgrade to a villa with a pool, which was spectacular and we felt very spoilt. We didn't actually spend any time around our own private pool as it felt a little like we hadn't come all this way to sit in a small semi-detached back garden with a pool the size of a double bed, however it was lovely to sit by with an evening drink and the sun warming our faces as it set.
The hotel runs a shuttle in to the Medina, which you do need to put your names down for. I think as Brits we naturally feel reassured by a few rules, but to be honest they never checked our names on either journey and we could have just been two freeloaders, if there was space you could always get a ride. We always take recommendations from the receptionist for dinner destinations as this was our first visit it's nice to visit the MUSTS, without worrying too much about the more obscure restaurants at first. Although Maison D'Arab is magical and romantic. I would recommend asking the hotel for a guide around the Souk, if its your first visit. Partly to avoid being hassled but mostly they take you to places you would never find on your own, if you just decided to wander around and get lost. After almost five nights of Moroccan menus, if you like Tajines, I must admit that the best one I had was the first night in the hotel. We couldn't resist the vibrancy of the evening-Medina but the breakfasts at the hotel were wonderful, so we made up for our lack of evening attendance.
While the rooms were beautiful and equipped well, (possibly the only hotel in the world that's managed to put a plug point near a mirror - to my wife's delight) it is true that the pool area while lovely is in need of a little tender care.
Some people were surprised at the lack of cushions compared with the abundance of patio weeds creeping up between the slabs but this didn't distract from the overall serenity at all.
What was more annoying was that the beach practises of the tackier parts of the mediterranean had creeped in to the hotel grounds. The tradition of securing the best situated beds for an entire morning, leaving them empty bar a paperback and some sun cream, so that other guests too polite to evict the nicknacks themselves had to sit in less optimal areas while the guests responsible swanned about the Medina trying on scarves only to return suspiciously at the same time as the return shuttle, did wind me up it must be said.
Even when we had a good spot ourselves! perhaps there should be some policy around this from the hotel? Nevertheless, we would definitely recommend this hotel, these tiny observations did nothing to dampen our enjoyment. In April the weather was just about right and the hotel provided the peaceful serenity and antidote to crazy, magical, full on madness of the old town.
Like the multitude of kittens who populate the streets of the Souk, we arrived slightly wide-eyed and overwhelmed but left feeling topped up with culture, sun and cuisine.
An excellent trip.

Room Tip: We got an upgrade to a villa so it's hard to say.
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ollyc1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLaraqui, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded July 13, 2017

Dear Guest,

We are so very happy to hear you really enjoyed our hotel and found every aspect to be pleasant; such as our decoration and our great service. We look forward to your return. Have a pleasant day!

Sincerely,

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Reviewed May 3, 2017 via mobile

Absolutely exquisite setting, rooms and grounds make this an excellent place to stay . 15 minutes out of town, the location gives you space and quiet while giving you ease of access into the city. Great food at breakfast and lunch by the pool help the day drift by.

So why was it not 5 stars. Well basic errors: mini bar never restocked, towels left by one of the beautiful pool until 11:00 the next day and unimaginative evening menu. If they change this, it would be 5 stars.

Would I go back? For sure! Would I recommend it, yes without a question

Stayed: May 2017, travelled with family
Thank keith s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLaraqui, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 9, 2017

Dear Keith,

I thank you for taking the time to share the experience you have had at Tigmiza during your last stay.
We pride ourselves in offering a high level of service. I am very disappointed that we were not able to meet at all of your expectations during your stay. Rest assured that I will address the points that you raised with our team concerned.

We sincerely hope to welcoming you again for a new stay,

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2017

Incredible stay here - the rooms are beautiful, the environment is peaceful and staff so wonderful. Ashraf - we greet you from us all and talk often of your kindness and wonderful service. Ashraf was outstanding.Hamza, It is May...shall we return?
Special thanks to Hamsa for making us feel so welcome - the wonderful food and beverage manager who made sure everyones tastebuds were satisfied.
Sincere and warm thanks from us all -

  • Stayed: January 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ayangara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLaraqui, Directeur général at Tigmiza - Suites & Pavillons, responded to this reviewResponded May 9, 2017

Dear Ayangara,

We very much appreciate your comments regarding your stay at Tigmiza - Suites & Pavillons.

It is always a pleasure to receive such positive feedbacks, especially from a guest who stayed one week with us. I have already shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We are happy to read that you enjoyed the cleanliness, comfort and peacefulness of our guestrooms as well as the friendliness of our staff.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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